Write to us

Write to us

Thank you for using our services!

To get information on our services, please fill out this contact form. In order to enable us to process your request as soon as possible, please provide us with more detail and your contact number.

Requests concerning bills, account balance, service fees — we recommend that you check your usage details first by downloading an itemized bill through your personal account.

Requests for activation of Roaming before going abroad — apply in writing to your nearest Kcell Center. Make sure to bring your ID with you. Please, note that service can be activated by the owner of the mobile number or his/her authorized representative acting under a power of attorney or guarantee letter.

Requests concerning mobile coverage and quality — please provide the following details: city/town, street/micro-district, house #, floor, apartment #, street intersection, etc. Or region, district, village/settlement, street, house #, floor, apartment #, etc.

You can also submit a written request to Kcell Center/Kcell Store (make sure to bring your ID with you) or mail it at the address: Almaty. 2G Timiryazev str. Your request will be considered in the manner and time prescribed by law.

Our specialists will contact you as soon as possible. All form fields must be filled in.