Write to us

Write to us

To get information on our services, please fill out the contact form. In order for us to provide the requested information as soon as possible, please give more detail as well as your contact phone number.

All form fields are required.

Our experts will contact you.

If your query concerns mobile charges, plan payments or available balance, we recommend that you first check the information for yourself by ordering the usage report for the respective period in your personal area.

If you want to activate the Roaming service, please find the full information in the Roaming section here.

If your query concerns network coverage and communication quality, make sure to provide your address: city, street (micro district), building, floor, apartment, street intersection, landmarks. Or region, district, town (village), street, house, floor, apartment, landmarks.

If you need a written response, select one of the options below:

  • contact Kcell Center / Kcell Store in your area, make sure to bring your ID with you;
  • send an application and a copy of your ID to 2G, Timiryazev str., Almaty;
  • sign the application with your digital signature via https://ezsigner.kz/#!/main and email it to us at ccmail@kcell.kz.

Please, be advised that applications are considered in the manner prescribed by law.

You can also send your queries directly to ccmail@kcell.kz

Thank you for being our valued customers!