News

Ксеll Centers are transferring to a seven-day schedule of customer service

Following Kcell Stores 20 Kcell Centers throughout Kazakhstan are transferring to a seven-day work schedule from the 1st of May of this year. Now subscribers of Kcell and Activ will be able to receive all necessary services on Sunday as well. The working hours of customer service centers on Sundays are the same as on Saturday: from 9.00 to 18.00.

Kcell and Activ subscribers can receive services for replacing a SIM card, registration and re-registration of a number, changing a tariff plan, concerning the issues related to activation or de-activation of services, blocking and unblocking a number in the Kcell centers. Qualified personnel can help with the transfer of a subscriber’s number between Kcell and Activ or from other operators, will provide a detailed account, make settings for Internet services and applications, as well as connecting or disconnecting of credit limit and provide consultation upon termination of the Contract.

Since 2014, subscribers can purchase contract telephones in Kcell Centers under profitable conditions by installments and with the included package of services. The list of addresses of all Kcell Centers in Kazakhstan can be found on: https://activ.kz/en/contacts/about#office-region-40000