Online services in some cities of Kazakhstan

We are pleased to announce that, starting July 19, 2020, customers residing in some cities* of Kazakhstan will be able to receive the following services online:

  • SIM replacement and delivery (for retail customers);
  • Transfer of mobile number ownership from business to individuals;
  • Transfer of the activ mobile number ownership from one individual to another;
  • Internal number portability (activ to Kcell or vice versa).

SIM card delivery area is limited to the city boundaries, except hospitals.

The cost of SIM replacement - 200 tenge, eSIM - 1000 tenge. Please, make sure you have sufficient funds in your cell phone account to cover the cost of the respective service.

To receive the service, contact us via Call Center or through social media or write to us at

*Aktau, Aktobe, Almaty, Atyrau, Karaganda, Kokshetau, Kostanay, Kyzylorda, Nur-Sultan, Oskemen, Pavlodar, Petropavlovsk, Semey, Taldykorgan, Taraz, Uralsk, Shymkent