16th April 2020

Kcell is the first mobile operator in Kazakhstan to provide service using self-service kiosks

The test launch took place on April 16, 2020.

For the first time ever in the telecom market of Kazakhstan, Kcell introduces a new activ SIM sales channel in test mode. Now you can purchase a new or replace a lost SIM, issue an eSIM and top up your phone quickly and easily using our self-service terminals, or SIM Card Dispensing Kiosks.

So far, 1 kiosk has been launched in Almaty at Ramstore ALL INN, and the other one is in the process of launching inside the #2 Central Pharmacy building (24/7)*. In the near future it is planned to increase the number and geography of devices throughout Kazakhstan in the near future.

Today, no one else in the local telecom market, except Kcell, has such self-service kiosks.

The kiosks are easy to use and help improve customer convenience by saving their time and offering services in three languages: Kazakh, Russian and English. During the lockdown period, kiosks are the most secure and efficient channel to access basic mobile communications services.

To use the kiosk, pick the service from the menu on the main screen: SIM replacement or Top Up. The New SIM and eSIM Issue services will also be available in a short while. The kiosks’ functionality will be expanded over the time so that users are able to get access other interesting and useful services of the company.

“For the first time ever in Kazakhstan, Kcell launches its SIM Card Dispensing Kiosks in a pilot mode that allow users to purchase a new or get a replacement activ SIM card. This is another step in the digital switchover process as well as in the development of customer self-service and improvement of user convenience. The activ SIM dispensers are easy to use, have an intuitive interface, help customers save their time and are available 24/7. The easy to use and intuitive interface is a result of huge work done by a team of Kcell professionals, from designers and product experts to developers. Given the COVID-19 pandemic and extended state of emergency, the kiosks provide the safest and fastest way to get basic cellular services. In future, the use of such machines will help us reduce costs and improve the network performance. SIM dispensers are in great demand abroad, especially in high footfall places. We hope that the kiosks will become popular among local users as well” - said Kaspars Kukelis, Chairman of the Management Board of Kcell JSC.

*Kiosk locations:       #2 Central Pharmacy, 91/97, Nazarbaev Ave.

                                   Ramstore ALL INN, 226, Nazarbaev Ave.