Hallo, Kazakhstan Start

Dear customer!


Starting 30 June 2017, the terms of Hallo Kazakhstan Start will change as follows:

  • inclusive data allowance has increased to 8 GB (4GB – day, 4GB – night)
  • onnet SMS allowance has increased to 700 texts;
  • tariff fee – 1790 tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee.


Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details


ATTENTION!!! Starting 01.03.17, this tariff will no longer cover free access to the mobile versions of Facebook and Vkontakte and our standard data rates will apply to access these social media.


From 8 November 2016, inclusive data allowance on Hallo Kazakhstan Start tariff will increase to 5GB (2GB - day, 3GB - night) and tariff fee will be 1490tg/mo. Changes will apply upon payment of tariff fee after 8 November 2016. All other terms will remain unchanged.

 

To check the remaining balance, dial *111*3#

Additional data Packages

 
Service Period of uninterrupted use of Hallo Kazakhstan Start, XS, S, M, L, XL tariff Monthly fee 1790 tg, 30 days If monthly fee is not collected
Calls originating in Home Zone* Outside home zone***
Inclusive allowance, 30 days** When inclusive allowance is used up**
On-net activ/Kcell and other domestic cellular operators voice calls, per 1 minute*   1-6 months (up to 180 days) minutes to all domestic cellular operators 90 minutes – 0tg 11 tg/min 11 tg/min 14 tg/min
On-net minutes 900 minutes – 0tg
From 7th month (from 181st day) minutes to all domestic cellular operators 990 minutes – 0tg
Mobile internet 4 GB - 0 tg (inclusive allowance available from 08:00 till 00:59:59 Astana time). Excessive usage - 11 tg/MB (08:00 - 00:59:59 Astana time)  
14 tg/MB
4 GB - 0 tg (inclusive allowance available from 01:00 till 07:59:59 Astana time). Excessive usage - 11 tg/MB (01:00 - 07:59:59 Astana time)
On-net SMS, per text 700 SMS – 0 tg, from 701st SMS -7 tg/SMS 7 tg/SMS
Domestic landlines calls, per minute 15 tenge
Off-net national SMS, per text 11 tg
International SMS, per text Standard rate
On-net MMS, per msg 7 tg
On-net video calls, per minute 7 tg
Always Available 0 tg
Roaming *** At standard roaming rates applied by Company as of the date is service use. Rates vary by country visited and carrier
Effective 27.05.2016, subscription to tariff is closed.

All rates are shown in tenge inclusive of VAT, rates are valid across Kazkahstan.

Billing increment (call) - 1 sec.

Billing increment (data) - 1 KB.

Call duration - 30 minutes max.

 

The MMS Portal service is also available for the subscribers on this Tariff (subject to activation of the MMS service) at the following rates: off-net domestic ММS – 15 tenge per message, international ММS – 30 tenge per message..

** The tariff fee is collected at the time of tariff activation and then every 30 days between 00:00 and 02:00 (Astana time), subject to sufficient balance to cover the fee, otherwise the tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Astana time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the tariff will be available during the current billing cycle until the next billing cycle starts.

Inclusive allowance is provided after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to tariffs/services combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check bonus data balance, subscribers should dial *111*3#. Subscribers are responsible to monitor their data usage and allowance renewal. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 08:00, according to Astana time.

Data allowance included in the Tariff is available with APN set to internet or WAP.

*** When making on-net calls, inclusive on-net minutes allowance will be used. When used up, all domestic cellular operators minutes allowance will be used (if available). If the subscriber calls to other cellular operator in KZ, all domestic cellular operators minutes allowance will be used (if available).

**** Switching between the Hallo Kazakhstan Start, Hallo Kazakhstan XS, Hallo Kazakhstan S, Hallo Kazakhstan M; Hallo, Kazakhstan L and Hallo Kazakhstan XL tariffs will not affect subscriber’s uninterrupted use of the tariff. However, if subscribers switch to any tariff that does not belong to Hallo Kazakhstan Start, XS, S, M, L, XL line of tariffs, the period of uninterrupted use will be canceled and the counter will be started from zero when subscribers switch back to any of the Hallo Kazakhstan tariffs.

IMPORTANT! If you switch from Hallo Kazakhstan 1, Hallo Kazakhstan 2 or Hallo Kazakhstan 3 tariff to Hallo Kazakhstan Start, Hallo Kazakhstan XS, Hallo Kazakhstan S, Hallo Kazakhstan M, Hallo Kazakhstan L or Hallo Kazakhstan XL tariff, your period of uninterrupted tariff use will be reset to zero.

Combinability:

  1. ‘Yearly internet+’ service is available on plans with limited data allowance. In this case, data with shorter validity period will be used first. When data allowance provided under both this Service and plan is used up, data usage will be billed at rates applicable under the Service until the next billing cycle starts or until data allowance included in the your plan is renewed, whichever is earlier.
  2. If subscribers are using Mobile Internet Plus service, the service charge will be collected and data allowance provided according to the service conditions. In this case, data allowance with shorter validity period takes priority and will be consumed first. When data allowance provided under both the tariff and Mobile Internet Plus service is used up, data rates applicable under Mobile Internet Plus will apply till the next billing cycle starts.
  3. If subscribers are using Internet + service, the service charge will be collected and data allowance provided according to the service conditions. In this case, data allowance with shorter validity period takes priority and will be consumed first. When data allowance provided under both the tariff and Internet+ service is used up, data rates applicable under the tariff will apply till the next billing cycle starts.
  4. If subscribers are using Unlimited Internet service, the service charge will be collected and data allowance provided according to the service conditions. In this case, data allowance provided under the tariff will not be available until Unlimited Internet service is terminated by subscriber.
  5. If subscribers are using One Year Internet, Half Year Internet or Quarterly Internet service, the service charge will be collected and data allowance provided according to the service conditions. In this case, data allowance data allowance provided under the tariff will not be available until One Year Internet, Half Year Internet or Quarterly Internet service is terminated by subscriber.
  6. If subscribers are using Easy Internet service, data allowance provided under the tariff will be consumed first. When data allowance provided under the tariff is used up, excess usage rate will apply until the next billing cycle starts. If tariff charge is not collected when due, data usage will be charged based on the Easy Internet rates.
  7. If subscribers are using Bonus Internet service, the service charge will be collected and data allowance provided according to the service conditions. In this case, data allowance with shorter validity period takes priority and will be consumed first. When data allowance provided under both the tariff and Bonus Internet service is used up, data usage will be charged based on the tariff rates.
  8. If subscribers are using Internet Packs, Service packs or any other similar bundles with limited off-net national calls / data / SMS allowance, allowance with shorter validity period will be used first.
  9. If subscribers are using Unlimited Nighttime Internet service, the service charge will be collected and data allowance provided according to the service conditions. The nighttime data allowance will be available for use between 01:00 and 09:00 Astana time, after that data allowance provided under the tariff will become available, subject to payment of the tariff fee.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

Hallo, Kazakhstan Start tariff home zone

  • South-KZ region
  • North-KZ region
  • West-KZ region
  • East-KZ region
  • Pavlodar region
  • Kostanay region
  • Kyzylorda region
  • Zhambyl region
  • Aktobe region
  • Taldykorgan, Tekeli, Kapchagay; Panfilov, Alakol, Kerbulak, Aksu, Koksu, Sarkand, Eskeldinsky, Karatal, Raimbeksky, Uygur, Enbekshikazakh, Balkhash, Zhambyl districts of Almaty region
  • Kokshetau, Stepnogorsk (except Bestobe); Zerenda, Sandyktau, Burabay, Bulandy, Enbekshilder, Arshaly (except Zhybek Zholy), Akkol, Astrakhan, Atbassar, Yegindykol, Yereimentau, Yessil, Zhaksyn, Zharkain, Korgalzhyn, Shortandy districts of Akmola region.