Super Comfort Promo

Super Comfort Promo

On Super Comfort Promo starter packs from activ when you purchase a smartphone, a tablet or a router or any other device that use SIM card at any of the following stores: Technodom, Alser, Fora Trade, Mir BT, RKTel, MobilPlus!

12GB of included data

12GB of included data

Unlimited onnet minutes

Unlimited onnet minutes

70 minutes to other cellular operators RK

70 minutes to other cellular operators RK

Non-chargeable use of YouTube, Instagram, WhatsApp, VKontakte, Facebook and Odnoklassniki, Telegram, IMO

Non-chargeable use of YouTube, Instagram, WhatsApp, VKontakte, Facebook and Odnoklassniki, Telegram, IMO. Offer lasts till 30.01.2020
Activation *715#OK

Payment:

  • 995 tenge /4 weeks — first 3 bill cycles from starter pack activation or after you switch to Super Comfort Promo, including Reactivation;
  • 1990 tenge /4 weeks — from 4th bill cycle.

Comfort Unlimited+

Unlimited non-chargeable use of YouTube, Instagram, WhatsApp, VKontakte, Facebook, Odnoklassniki, Telegram, IMO.

Service is available till 30.01.2020 on Super Comfort S, M, L, Promo tariffs. Activation: via *715#. There is no charge to activate service. Service is only available after payment of the tariffs fee. Wiat for SMS confirming service activation and restart your phone for the changes to go live on your account.

Unlimited non-chargeable access to WhatsApp, YouTube, Instagram, Facebook, VKontakte and Odnoklassniki, Telegram, IMO is provided:

  • upon payment of the Tariff fee
  • you have inclusive data allowance from the tariff (it should be more than 0KB after deducting the reserved data for current data session and data roaming allowance.
  • you use WhatsApp, YouTube, Instagram, FB, VK, OK, Telegram, IMO apps for iOS and Android.

Warning! When the customer uses browsers, receives push notifications (including messages about events on social networks), in case of automatic software updates or when other installed applications are running the background, in case customer clicks the links to other websites or banner ads, maintenance traffic, when downloading applications from Google Play, the App Store, when using the private browsing mode, when using a smartphone in modem mode, VPN channels, proxy servers, anonymizers, Instagram Stories, Live broadcasts, as well as making calls through Whatsapp, Telegram, IMO the customer will be using the data allowance included in the Tariff or add-on data services (data add-ons), if ay is active o this account; and if data allowance is used up or is not available, customer will be charged the overage data rates for their Tariff (with his consent).

Data speed is limited to 1.5 mbps.

Service remains active while the customer stays on Super Comfort S, Super Comfort M, Super Comfort L, Super Comfort Promo tariff, including when customer restarts his tariffs or switches between any of these tariffs. Service is deactivated when customer changes the Tariff to any another tariff, other than Comfort S, M or L. Service is not available while roaming.

USSD

  • Activation *715*1#OK
  • Service details *715*2#OK
  • Check activation status *715*3#OK
  • Deactivation *715*4#OK

While you are engaged in the initial data session on 2G/3G network or when your mobile device registers on a 4G network, a certain amount of data will be automatically reserved from your data allowance. If you run out of data allowance — a certain amount of money will be charged to your account to ensure uninterrupted browsing.

How and when the tariff fee is collected

If customer has insufficient balance in his account to cover the Tariff fee, Tariff will be activated but further usage will be charged based on the rates applied when the tariff fee is not paid. Inclusive allowance is provided upon collection of the full amount of the tariff fee.

Payment:

  • 995 tenge /4 weeks — first 3 bill cycles from starter pack activation or after you switch to Super Comfort Promo, including Reactivation;
  • 1990 tenge /4 weeks — from 4th bill cycle.

The full amount of fee is collected upon Tariff activation and then once in 4 weeks (28 days) between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts (bill cycle — 28 days).

The full amount of fee is collected upon Tariff activation and then once in 4 weeks (28 days) between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts (bill cycle — 28 days).

In order for the data allowance to apply correctly in your account, please terminate your current data session for 1-2 seconds: turn off Mobile Data or select Airplane mode and then turn on Mobile Data again or disable Airplane mode.

While you are engaged in the initial data session on 2G/3G network or when your mobile device registers on a 4G network, a certain amount of data will be automatically reserved from your data allowance. If you run out of data allowance — a certain amount of money will be charged to your account to ensure uninterrupted browsing. To find out more about data reservation, click here.

Daily Package

Daily Package is activated when the tariff fee is not paid when due, provided that customer has 70 tenge or more in his account. Daily Package: 100MB + free onnet calls.

Price — 70 tg/day.

Valid until 01:00am (Nur-Sultan time) of the next day. Daily Package is an integral part of the tariff and, therefore, cannot be deactivated. The Daily Package price is collected daily between 00:00 and 02:00, Nur-Sultan time. If balance is too low to cover the Package price, it will be collected when customer tops up his phone with 70 tenge or more.

When customer tops up with the amount sufficient to cover the Tariff fee, the tariff fee will be collected and Daily Package deactivated. However, any unused data and minutes from the Daily Package will be available for use until its expiration.

The following rates will apply, when Daily Package is depleted or customer has insufficient balance to pay Daily Package price:

  • National mobile calls — 14 tg/min;
  • Onnet SMS — 7 tg;
  • Data — 2 tg/MB.

To check remaining data, dial *111*3#. If you have data allowance from Daily Package, tariff or any other service, allowance expiring soonest will be used up first.

If customer activates a starter pack with Super Comfort as default tariff, and he has insufficient funds in his account to cover the tariff fee, the Daily Package will not be activated through the end of the tariff activation day, even if he has 70 tenge in his account. The first attempt to activate Daily Package and collect its price will occur between 00:00 and 02:00 of the next day (Nur-Sultan time), if balance in the customer’s account is still insufficient to cover the tariff fee.

How to check remaining allowance (data, minutes)

Dial *111*3# or through My Activ account.

Services outside inclusive allowance

  • Onnet SMS — 7 tg
  • Calls to KZ landlines — 18 tg/min;
  • Offnet SMS — 14 tg;
  • Onnet MMS — 7 tg.

When minutes or data allowance is used up

If you have used up your minutes or data allowance, access to the respective services will be blocked.

To restore access to that service, use any of the methods below:

Restart your tariff by dialing *167#OK

Tariff fee will be collected ahead of your normal due date. Any unused allowance will be lost and new allowance provided. Warning! Turn off Mobile Data in your phone before you restart your tariff.

Add-ons (*888#)

2 GB for 650 tenge. Activation *888*3*1*2#;

In order for the data allowance to apply correctly in your account, please terminate your current data session for 1-2 seconds: turn off Mobile Data or select Airplane mode and then turn on Mobile Data again or disable Airplane mode.

60 minutes to other mobile networks for 390 tenge. Activation *888*1*1#;

30 onnet SMS for 150 tenge. Activation *888*2*1#.

To remove block and allow to charge overage rates during the entire period of tariff use, dial *325#ОК..

Overage rates (with block removed):

  • Data — 2 tg/MB;
  • Offnet mobile calls — 14 tg/min;
  • Onnet SMS — 7 tg

Full terms in PDF