Archive

Comfort

More data

for the same price!

The Internet as a gift promo offer is available to customers on Comfort XS, S, M and XL tariffs until 10.10.2019.

Comfort XL

15GB

+12GB*

every 30 days

 

Unlimited onnet calls

220 minutes to call other mobile networks in Kazakhstan

1000 onnet SMS

Tariff fee
2 790

Learn more

Services

Comfort L

12GB

 

Unlimited onnet calls

180 minutes to call other mobile networks in Kazakhstan

1000 onnet SMS

Tariff fee
2 390

Learn more

Services

Comfort M

10GB

+7GB*

every 30 days

 

Unlimited onnet calls

110 minutes to call other mobile networks in Kazakhstan

1000 onnet SMS

Tariff fee
1 990

Learn more

Services

Comfort S

8GB

+6GB*

every 30 days

 

Unlimited onnet calls

80 minutes to call other mobile networks in Kazakhstan

800 onnet SMS

Tariff fee
1 690

Learn more

Services

Comfort XS

4GB

+2GB*

every 30 days

 

Unlimited onnet calls

50 minutes to call other mobile networks in Kazakhstan

500 onnet SMS

Tariff fee
1 390

Learn more

Services

The "Internet as a gift" offer has been EXTENDED! Learn more→

We have extended our "Internet as a gift" offer until 31.01.2019

Change in Tariff from 11.09.2018 Learn more→

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Change in Tariff from 01.03.2018 Learn more→

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Request early tariff restart
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. Dial *167# for early tariff restart. In this case, any unused allowance remaining from your previous tariff will be lost.
  2. To switch to any other available tariff, use appropriate USSD code or send a text.
  3. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Change in Tariff from 07.06.2018 Learn more→

Please, be reminded that the Internet as a gift special offer that gives you extra 1 to 10GB has been extended until 30.06.18.

From 07.06.2018, the terms and conditions of the ‘Comfort’ lineup of tariffs will change as follows

1. Tariff fee:
Comfort XS - 1 390 tenge
Comfort S - 1 690 tenge
Comfort M -  1 990 tenge
Comfort L - 2 390 tenge
Comfort XL - 2 790 tenge

2. The following data add-ons will no longer be available for purchase on this tariff:
500MB for 290 tenge
1GB for 390 tenge
2GB for 590 tenge

Instead, we will offer
1GB for 450 tenge (*888*3*1*1#)
2GB for 650 tenge (*888*3*1*2#)

Data add-ons

  1. Data add-on is only available for purchase after payment of the Tariff fee.
    2. Data add-on is valid for 30 days from activation (until 23:59 of the 30th day, Nur-Sultan time).
    3. You may purchase more than one data add-on at a time, in which case the data add-on expiring soonest will be used first. If you have data allowance from both the tariff and your data add-on, the data allowance expiring soonest will be used first.
  2. The data add-on price is collected on full upon its activation, subject to sufficient balance in your account.
    5. Unused data will be lost:
    • Upon its expiration;
    • Upon termination of the mobile services contract.
    6. Should you change your tariff, you will keep your data add-on until its expiration date.
    7. Compatibility conditions:

Data add-ons are not available if you have any of the following data services active on your account:
- One Year of Internet

- Half Year of Internet

- Quarterly Internet

- other speed-cap data services

If you purchase a data add-on prior to activation of any of the above services, it will only become available for use after that service is switched off.

Data add-ons can be activated along with the following services:

- One Year of Internet+

- Online

- Mobile Internet Plus

- Internet+

- Bonus Internet

In which case, the data allowance expiring soonest will be used first. When both allowances (from data service and add-on) are used up, the 11 tg/mb rate will apply through the end of your bill cycle.

 

These conditions may be reviewed/amended with prior notice.

Change in Tariff from 07.06.2018 Learn more→

We have extended the Internet as a gift special offer until 31.08.2018. What’s more, we have upsized Internet as a gift on all ‘Comfort’ tariffs!

Tariff

Internet as a gift, 30 days

 Comfort XS

2GB

 Comfort S

6GB

 Comfort M

7GB

 Comfort L

8GB

 Comfort XL

12GB

Changes will come into force after 07.06.2018 upon collection of the tariff fee.

We have extended the Internet as a gift special offer until 31.10.2018 on all ‘Comfort’ tariffs!

 
 

For your comfort

*The Internet as a gift
promo offer

 

Data
Packs

 

Tariff
re-activation

 

Active Start+

Tariff change effective from 07.06.2018. Learn more→

8+2 GBs of anytime data!

No more Daytime or Nighttime data on the Active Start+ tariff. Enjoy it ANYTIME you need! On Active Start+, you get 8GB of inclusive allowance + 2GB under the Internet as a gift special offer.

These changes will come into force on 07.06.2018 after payment of the tariff fee. The Internet as a gift special offer is valid form 07.06.2018 through to 31.07.2018.

Effective 07.06.2018, the tariff terms will change as follows:

  1. Monthly fee - 1890 tenge
  2. The following data add-ons will no longer be available for purchase on this tariff:
    - 500MB for 290 tenge
    - 1GB for 390 tenge
    - 2GB for 590 tenge
    Instead, we offer
    - 1GB for 450 tenge
    - 2GB for 650 tenge.
    Changes related to data add-ons will come into force on 07.06.2018 and will not depend on your payment of the tariff fee.

All other tariff terms and conditions will remain unchanged.

Internet as a gift

If you have data allowance from both the tariff and your Internet as a gift, data allowance provided under the tariff will take priority, even if your Internet as a gift expires first.

Compatibility conditions

If you have Night Data Pack, One Year of Internet+, Internet+, Mobile Internet+, Online or any other data service active on your account, your Internet as a gift will always be used after the data allowance provided under any of the above services have been used up.

Unused Internet as a gift will be lost
- Upon its expiration;
- In case you switch tariffs or use the Early Tariff Restart option;
- Upon termination of the mobile services contract.

Data add-ons

  1. Data add-on is only available for purchase after payment of the Tariff fee.
  2. Data add-on is valid for 30 days from activation.
  3. You may purchase more than one data add-on at a time, in which case the data add-on expiring soonest will be used first. If you have data allowance from both the tariff and your data add-on, the data allowance expiring soonest will be used first.
  4. The data add-on price is collected on full upon its activation, subject to sufficient balance in your account.
  5. Unused data will be lost:
    • upon its expiration
    • upon termination of the mobile services contract
  6. Should you change your tariff, you will keep your data add-on until its expiration date. Data add-ons will not be available for activation when you switch to a different tariff.
  7. Data add-ons are not available if you have any of the following data services active on your account:
    - One Year of Internet
    - Half Year of Internet
    - Quarterly Internet
    - other speed-cap data services
    If you purchase a data add-on prior to activation of any of the above services, it will only become available for use after that service is switched off.
    Data add-ons can be activated along with the following services:
    - One Year of Internet+
    - Online
    - Mobile Internet Plus
    - Internet+
    - Bonus Internet
    In which case, the data allowance expiring soonest will be used first. When both allowances (from data service and add-on) are used up, the 14 tg/mb rate will apply through the end of your bill cycle.

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service. Details→

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Request early tariff restart
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. Dial *167# for early tariff restart. In this case, any unused allowance remaining from your previous tariff will be lost.
  2. To switch to any other available tariff, use appropriate USSD code or send a text.
  3. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Benefits


On-net calls

Free on-net calls


Off-net calls

120 minutes of calls to other cellular networks in KZ


Data

17GB of data (6GB daytime and 11GB of nighttime data)


SMS messages

1000 on-net SMS


mobi music radio

Online radio

 

Monthly, in case of successful tariff fee of 1690 tenge withdrawal.

Starting 30 June 2017, the terms of Active Start+ will change as follows:

  •  inclusive data allowance has increased to 17 GB (6GB – day, 11GB – night)
  • tariff fee – 1690 tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee.

Starting 16.03.2017, tariff will no longer be available to new subscribers. Customers who activated this tariff before 16.03.2017 will be able to stay on it after this date.

To check bonus balance, dial *111*3#OK

 

Additional data packages

Package Price
tenge, incl. VAT
Activation
command
Balance
check
500MB 290 *888*3*1*1#OK *888*3*3#OK
or
*111*3#OK
1GB 390 *888*3*1*2#OK
2GB 590 *888*3*1*3#OK

The package price will be deducted from your account upon activation, provided you have enough balance to cover the package price.

The package can only be activated in case of successful payment of the tariff fee.

Package is valid for 30 days from activation.

  • You will get a text message from us confirming that your package has been activated.
  • You can purchase an unlimited number of packages. When multiple packages are activated at a time, data with shorter validity period will be consumed first.
  •  Unused data allowance is lost:
    – when the package expires;
    – in case of termination of the mobile services contract.
  • When you migrate to another tariff, any unused data allowance will be available for remainder of the package validity period. Packages are no longer available when you switch tariffs.
  1. Package is not available for activation when subscribers have Unlimited Internet, One Year / Half Year / Quarterly Internet or other services that come with unlimited speed cap data allowance active on their account. If the package was purchased prior to activation any of the above services, data from the Package will not be available to the subscribers until they opt out of the service.
  2. Package can be activated along with One Year Internet+, Full Contact, Mobile Internet+, Internet+, and Bonus Internet services. In this case, data with shorter validity period will be consumed first. When data from both the Data Package and service runs out, data usage will be billed in accordance with the combinability rules applicable to such services.
  3. Package can be activated along with the ‘Light Internet’ add-on service, in which case data from Data package will take priority.
  4. Package can be activated along with ‘Unlimited Nighttime Internet’ service, in which case the service fee will be collected and data allowance available in accordance with its terms, i.e. between 01:00 and 09:00, Nur-Sultan time. During the rest of the time, data from Data package will be consumed.
  5. Package can be activated along with ‘Video Service’, in which case data provided under this service will be used when subscribers access Video hostings.
  6. When the subscriber has data allowance under both the tariff and data pack, data that expires first will be used up first.

These rules may be reviewed/amended by Company.

 
Услуга Inclusive allowance is valid for 30 days 2, subject to payment of 1690 tg1 monthly tariff fee
Onnet calls (voice and video), minutes

Unlimited

Calls to other KZ mobiles, minutes

120 min  

Data

17 GB

(6GB – 06:00 till00:59:59,

11GB – 01:00 till 05:59:59)

Onnet SMS

1000 SMS 

When inclusive allowance is used up, calls to other KZ mobiles - 11 tg/min, onnet SMS - 7 tg/msg, data - 11 tg/mb.

When tariff fee is not paid, mobile calls (onnet & offnet) calls - 14 tg/min, onnet SMS - 7tg/msg, data - 14 tg/mb.

Fixed rates (applicable irrespective of payment of the tariff fee)

Landline calls, tenge/minute

15

Off-net national SMS, tenge/text

11

International SMS, tenge/text

Standard rate

Onnet MMS, tenge/mms

7

Always Available service

0

Roaming3

Standard rates applicable on the date of service use, depending on the country visited and provider selected

You can defer the payment of fee by 24 hours and get access to your unused allowance (included onnet calls and texts, data, minutes to other KZ mobiles) + 15 free onnet SMS with our ‘15 SMS + bonus for 1 day’ service.

Service charge – 99 tenge

To activate, dial *900*1#OK.

Service is valid for 1 day after the next billing cycle for their tariff has started. After that any unused SMS allowance and remaining tariff allowance will be lost.

If the Service is activated for the second time, the SMS pack that expires first will be used up first

Service can be activated on the last day of the tariff billing cycle and on the day when the Service is used. After that the Service will not be available for activation and any unused bundle will be lost and the regular tariff fee will be become due.

You can activate the Service an unlimited number of times, but only once a day, subject to sufficient account balance to cover the Service fee.

If you switch tariffs, unused SMS pack as well as your remaining tariff allowance will be lost.

Service cannot be deactivated on the day of use.

Balance received with the use of Extra BalanceAuto Extra Balance and Mobile Help services can be used to pay the Service fee.

Combinability rules established for the Tariffs apply also to the Service.

Starting 16.03.2017, Active Start+ tariff will no longer be available to new subscribers. Customers who activated this tariff before 16.03.2017 will be able to stay on it after this date.

For early tariff renewal, dial *167#. Details

Rates include VAT and are valid across Kazakhstan, within our network coverage area.

Calls are billed in 1-second increments.

Data is billed in 1KB increments.

Maximum call duration – 30 minutes.

The MMS-Portal service is available to customers on this tariff, subject to activation of the MMS service: sending ММS to other KZ networks – 15 tenge per message; sending ММS internationally – 30 tenge per message.

1 The full amount of fee is collected upon Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

2 Inclusive allowance becomes available after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to the Company’s combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Data allowance will not be available if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance has been applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 06:00, according to Nur-Sultan time.

3 Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

The Conference Call service is not available on this tariff.

 If Subscriber is using the One Year Internet+ (OYI+) service, data with shorter validity period will be used first. When data from both the tariff and OYI+ is used up, OYI+ data rates will apply until data provided under OYI+ or tariff is renewed, whichever is earlier.

If Subscriber is using the Mobile Internet Plus (MI+) promotional service, the MIP service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and MI+ is used up, MI+ excess data rates will apply for the remainder of that billing period.

If Subscriber is using the Internet+ service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and Internet+ is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If Subscriber is using the Unlimited Internet (UI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data provided under the Tariff will only become available when the Subscriber opt out of the ‘Unlimited Internet’ service.

Subscriber is using One Year Internet (OYI), Half Year Internet (HYI), or Quarterly Internet (QI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data allowance provided under the Tariff will become available only after OYI, HYI or QI service is terminated by Subscriber.

If Subscriber is using the Light Internet service, data provided under the Tariff will be used first. When used up, data usage will be billed at data rates applicable when the Tariff fee is not paid till the next billing cycle for the Tariff starts.

If Subscriber is using the Bonus Internet (BI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and BI is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If Subscriber has Data Packs, SMS Packs or other services with inclusive limited validity data and/or SMS allowance active on their account, data/SMS allowance with shorter validity period will be used first.

If Subscriber is using Unlimited Nighttime Internet (UNI), the service fee will be collected and data allowance provided and used in accordance with its standard terms (01:00 to 09:00, Nur-Sultan time). When UNI data allowance is used up, data allowance provided under the Tariff will become available, subject to payment of the tariff fee.

If Subscriber is using the ‘Online’ service, data that expires first will be used up first. When data allowance from both Online and Tariff is used up, further usage will be billed based on standard data rates for the Tariff, subject to payment of the Tariff fee.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

These rules may be reviewed or amended by the Company.

Active Light+

Tariff change effective from 07.06.2018. Learn more→

1GB of bonus data!

From 07.06.2018 to 31.07.2018, enjoy more data with our Internet as a gift special offer! The 1 GB bonus is valid for 30 days and is provided upon your payment of the tariff fee.

Effective 07.06.2018, the tariff terms will change as follows:

  1. The tariff will be become national, which means our service rates will be valid across the country and will not change as you move from region to another.
  2. Monthly fee - 1290 tenge
  3. The following data add-ons will no longer be available for purchase on this tariff:
    - 500MB for 290 tenge
    - 1GB for 390 tenge
    - 2GB for 590 tenge
    Instead, we offer
    - 1GB for 450 tenge
    - 2GB for 650 tenge.
    Changes related to data add-ons will come into force on 07.06.2018 and will not depend on your payment of the tariff fee.

All other tariff terms and conditions will remain unchanged.

Internet as a gift

If you have data allowance from both the tariff and your Internet as a gift, data allowance provided under the tariff will take priority, even if your Internet as a gift expires first.

Compatibility conditions

If you have Night Data Pack, One Year of Internet+, Internet+, Mobile Internet+, Online or any other data service active on your account, your Internet as a gift will always be used after the data allowance provided under any of the above services have been used up.

Unused Internet as a gift will be lost
- Upon its expiration;
- In case you switch tariffs or use the Early Tariff Restart option;
- Upon termination of the mobile services contract.

Data add-ons

  1. Data add-on is only available for purchase after payment of the Tariff fee.
  2. Data add-on is valid for 30 days from activation.
  3. You may purchase more than one data add-on at a time, in which case the data add-on expiring soonest will be used first. If you have data allowance from both the tariff and your data add-on, the data allowance expiring soonest will be used first.
  4. The data add-on price is collected on full upon its activation, subject to sufficient balance in your account.
  5. Unused data will be lost:
    • upon its expiration
    • upon termination of the mobile services contract
  6. Should you change your tariff, you will keep your data add-on until its expiration date. Data add-ons will not be available for activation when you switch to a different tariff.
  7. Data add-ons are not available if you have any of the following data services active on your account:
    - One Year of Internet
    - Half Year of Internet
    - Quarterly Internet
    - other speed-cap data services
    If you purchase a data add-on prior to activation of any of the above services, it will only become available for use after that service is switched off.
    Data add-ons can be activated along with the following services:
    - One Year of Internet+
    - Online
    - Mobile Internet Plus
    - Internet+
    - Bonus Internet
    In which case, the data allowance expiring soonest will be used first. When both allowances (from data service and add-on) are used up, the 14 tg/mb rate will apply through the end of your bill cycle.

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service. Details→

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Request early tariff restart
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. Dial *167# for early tariff restart. In this case, any unused allowance remaining from your previous tariff will be lost.
  2. To switch to any other available tariff, use appropriate USSD code or send a text.
  3. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Starting 31.08.2017, tariff will no longer be available to new subscribers. Customers who activated this tariff before 31.08.2017 will be able to stay on it after this date.

Benefits


On-net calls

Free on-net calls1


Off-net calls

80 minutes of calls to other cellular operators in KZ1


Data

4GB of anytime data


SMS messages

1000 on-net SMS


mobi music radio

Online radio

 

>Tariff fee – 1190 tenge.

The package can only be activated in case of successful payment of the tariff fee.

3 For calls originating in home zone.

Attention! Bonus minutes provided on this tariff are not available for use while in Almaty, Nur-Sultan, South-KZ, Mangystau and Atyrau regions. To check the home zone, dial *166*4#OK or read Home Zone section below.

To check bonus balance, dial *111*3#ОК.

 

Additional data packages

Package Price
tenge, incl. VAT
Activation
command
Balance
check
500MB 290 *888*3*1*1#OK *888*3*3#OK
or
*111*3#OK
1GB 390 *888*3*1*2#OK
2GB 590 *888*3*1*3#OK

The package price will be deducted from your account upon activation, provided you have enough balance to cover the package price.

Package is valid for 30 days from activation.

  • You will get a text message from us confirming that your package has been activated.
  • You can purchase an unlimited number of packages. When multiple packages are activated at a time, data with shorter validity period will be consumed first.
  •  Unused data allowance is lost:
    – when the package expires;
    – in case of termination of the mobile services contract.
  • When you migrate to another tariff, any unused data allowance will be available for remainder of the package validity period. Packages are no longer available when you switch tariffs.
  1. Package is not available for activation when subscribers have Unlimited Internet, One Year / Half Year / Quarterly Internet or other services that come with unlimited speed cap data allowance active on their account. If the package was purchased prior to activation any of the above services, data from the Package will not be available to the subscribers until they opt out of the service.
  2. Package can be activated along with One Year Internet+, Full Contact, Mobile Internet+, Internet+, and Bonus Internet services. In this case, data with shorter validity period will be consumed first. When data from both the Data Package and service runs out, data usage will be billed in accordance with the combinability rules applicable to such services.
  3. Package can be activated along with the ‘Light Internet’ add-on service, in which case data from Data package will take priority.
  4. Package can be activated along with ‘Unlimited Nighttime Internet’ service, in which case the service fee will be collected and data allowance available in accordance with its terms, i.e. between 01:00 and 09:00, Nur-Sultan time. During the rest of the time, data from Data package will be consumed.
  5. Package can be activated along with ‘Video Service’, in which case data provided under this service will be used when subscribers access Video hostings.
  6. When the subscriber has data allowance under both the tariff and data pack, data that expires first will be used up first.

These rules may be reviewed/amended by Company.

 
Service When 1190 tenge monthly tariff fee is collected, 30 days1 When tariff fee is not paid
Caller is within home zone3 Caller is outside home zone3
Inclusive allowance, 30 days2 When inclusive allowance is used up Inclusive allowance, 30 days2 When inclusive allowance is used up
Onnet calls (voice and video), per minute 0 теtengeнге 11 14
Off-net domestic calls (cellular), per minute 80 minute – 0 tenge 11 11 14
Data 4 GB - 0 tg (inclusive allowance). Excessive usage - 11 tg/MB  14 tg/MB
Onnet SMS, per text 1000 SMS – 0 tg, from 1001st SMS -7 tg/SMS 7
Guaranteed amount of services, regardless of whether the tariff fee is paid or not
Off-net domestic calls (landlines), per minute 15
Off-net domestic SMS, per text 11
International SMS, per text Standard rate
Onnet MMS, per message 7
Always Available 0
Roaming4 Standard rates applicable on the date of service use, depending on the country visited and provider selected

You can defer the payment of fee by 24 hours and get access to your unused allowance (included onnet calls and texts, data, minutes to other KZ mobiles) + 15 free onnet SMS with our ‘15 SMS + bonus for 1 day’ service.

Service charge – 99 tenge

To activate, dial *900*1#OK.

Service is valid for 1 day after the next billing cycle for their tariff has started. After that any unused SMS allowance and remaining tariff allowance will be lost.

If the Service is activated for the second time, the SMS pack that expires first will be used up first

Service can be activated on the last day of the tariff billing cycle and on the day when the Service is used. After that the Service will not be available for activation and any unused bundle will be lost and the regular tariff fee will be become due.

You can activate the Service an unlimited number of times, but only once a day, subject to sufficient account balance to cover the Service fee.

If you switch tariffs, unused SMS pack as well as your remaining tariff allowance will be lost.

Service cannot be deactivated on the day of use.

Balance received with the use of Extra BalanceAuto Extra Balance and Mobile Help services can be used to pay the Service fee.

Combinability rules established for the Tariffs apply also to the Service.

For early tariff renewal, dial *167#. Details

Starting 31.08.2017 tariff will no longer be available to new subscribers. Customers who activated this tariff before 31.08.2017 will be able to stay on it after this date.

Rates include VAT and are valid across Kazakhstan, within our network coverage area.

Calls are billed in 1-second increments.

Data is billed in 1 KB increments.

Maximum call duration – 30 minutes.

The MMS-Portal service is available to customers on this tariff, subject to activation of the MMS service: sending ММS to other KZ networks - 15 tenge per message; sending ММS internationally - 30 tenge per message.

1 The full amount of fee is collected upon Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

2 Inclusive allowance becomes available after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to the Company’s combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check data balance, subscribers should dial *111*3#ОК. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Data allowance will not be available if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance has been applied.

4 Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

The Conference Call service is not available on this tariff.

If subscriber is using the One Year Internet+ (OYI+) service, data with shorter validity period will be used first. When data from both the tariff and OYI+ is used up, OYI+ data rates will apply until data provided under OYI+ or tariff is renewed, whichever is earlier.

If subscriber is using the Mobile Internet Plus (MI+) promotional service, the MIP service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and MI+ is used up, MI+ excess data rates will apply for the remainder of that billing period.

If subscriber is using the Internet+ service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and Internet+ is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If subscriber is using the Unlimited Internet (UI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data provided under the Tariff will only become available when the Subscriber opt out of the ‘Unlimited Internet’ service.

If subscriber is using One Year Internet (OYI), Half Year Internet (HYI), or Quarterly Internet (QI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data allowance provided under the Tariff will become available only after OYI, HYI or QI service is terminated by Subscriber.

If subscriber is using the Light Internet service, data provided under the Tariff will be used first. When used up, data usage will be billed at data rates applicable when the Tariff fee is not paid till the next billing cycle for the Tariff starts.

If subscriber is using the Bonus Internet (BI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and BI is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If subscriber has Data Packs, SMS Packs or other services with inclusive limited validity data and/or SMS allowance active on their account, data/SMS allowance with shorter validity period will be used first.

If subscriber is using Unlimited Nighttime Internet (UNI), the service fee will be collected and data allowance provided and used in accordance with its standard terms (01:00 to 09:00, Nur-Sultan time). When UNI data allowance is used up, data allowance provided under the Tariff will become available, subject to payment of the tariff fee.

Subscriber is using Video Service, data provided under this service will be used when subscribers access Video hostings.

If Subscriber has activated the Full Contact service, data with shorter validity period will be used first. When data allowance from both the service and Tariff is used up, standard data rates for the Tariff will apply for the remainder of that billing cycle, subject to payment of the Tariff fee.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

These rules may be reviewed or amended by the Company.

3 Summer Light Home Zone:

  • North-KZ region
  • West-KZ region
  • East-KZ region
  • Pavlodar region
  • Karagandy region
  • Kostanay region
  • Kyzylorda region
  • Zhambyl region
  • Aktobe region
  • Taldykorgan, Tekeli, Kapchagay; Panfilovsky, Alakolsky, Kerbulaksky, Aksusky, Koksusky, Sarkandsky, Eskeldinsky, Karatalsky, Raimbeksky, Uygursky, Enbekshikazakhsky, Balkhashsky, Zhambylsky districts of Almaty region
  • Kokshetau, Stepnogorsk (except Bestobe); Zerendinsky, Sandyktausky, Burabaysky, Bulandynsky, Yenbekshildersky, Arshalynsky (except Zhibek Zholy), Akkolsky, Astrakhansky, Atbasarsky, Egindykolsky, Yereimentausky, Esilsky, Zhaksynsky, Zharkainsky, Korgalzhynsky, Shortandinsky districts of Akmola region

Home zone check - *166*4#OK.

Active Drive+

Tariff change effective from 07.06.2018. Learn more→

10+2 GBs of anytime data!

No more Daytime or Nighttime data on the Active Drive+ tariff. Enjoy it ANYTIME you need! On Active Drive+, you get 10GB of inclusive allowance + 2GB under the Internet as a gift special offer.

These changes will come into force on 07.06.2018 after payment of the tariff fee. The Internet as a gift special offer is valid form 07.06.2018 through to 31.07.2018.

Effective 07.06.2018, the tariff terms will change as follows:

  1. Monthly fee - 2190 tenge
  2. The following data add-ons will no longer be available for purchase on this tariff:
    - 500MB for 290 tenge
    - 1GB for 390 tenge
    - 2GB for 590 tenge
    Instead, we offer
    - 1GB for 450 tenge
    - 2GB for 650 tenge.
    Changes related to data add-ons will come into force on 07.06.2018 and will not depend on your payment of the tariff fee.

All other tariff terms and conditions will remain unchanged.

Internet as a gift

If you have data allowance from both the tariff and your Internet as a gift, data allowance provided under the tariff will take priority, even if your Internet as a gift expires first.

Compatibility conditions

If you have Night Data Pack, One Year of Internet+, Internet+, Mobile Internet+, Online or any other data service active on your account, your Internet as a gift will always be used after the data allowance provided under any of the above services have been used up.

Unused Internet as a gift will be lost
- Upon its expiration;
- In case you switch tariffs or use the Early Tariff Restart option;
- Upon termination of the mobile services contract.

Data add-ons

  1. Data add-on is only available for purchase after payment of the Tariff fee.
  2. Data add-on is valid for 30 days from activation.
  3. You may purchase more than one data add-on at a time, in which case the data add-on expiring soonest will be used first. If you have data allowance from both the tariff and your data add-on, the data allowance expiring soonest will be used first.
  4. The data add-on price is collected on full upon its activation, subject to sufficient balance in your account.
  5. Unused data will be lost:
    • upon its expiration
    • upon termination of the mobile services contract
  6. Should you change your tariff, you will keep your data add-on until its expiration date. Data add-ons will not be available for activation when you switch to a different tariff.
  7. Data add-ons are not available if you have any of the following data services active on your account:
    - One Year of Internet
    - Half Year of Internet
    - Quarterly Internet
    - other speed-cap data services
    If you purchase a data add-on prior to activation of any of the above services, it will only become available for use after that service is switched off.
    Data add-ons can be activated along with the following services:
    - One Year of Internet+
    - Online
    - Mobile Internet Plus
    - Internet+
    - Bonus Internet
    In which case, the data allowance expiring soonest will be used first. When both allowances (from data service and add-on) are used up, the 14 tg/mb rate will apply through the end of your bill cycle.

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service. Details→

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Request early tariff restart
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. Dial *167# for early tariff restart. In this case, any unused allowance remaining from your previous tariff will be lost.
  2. To switch to any other available tariff, use appropriate USSD code or send a text.
  3. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Benefits


On-net calls

Free on-net calls


Off-net calls

180 minutes of calls to other cellular networks in KZ


Data

22GB of data (8GB daytime and 14GB of nighttime data)


SMS messages

1000 on-net SMS


mobi music radio

Online radio

 

Monthly, in case of successful tariff fee of 1990 tenge withdrawal.

Starting 30 June 2017, the terms of Active Drive+ will change as follows:

  • inclusive data allowance has increased to 22 GB (8GB – day, 14GB – night)
  • tariff fee – 1990 tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee.

Starting 16.03.2017, tariff will no longer be available to new subscribers. Customers who activated this tariff before 16.03.2017 will be able to stay on it after this date.

To check bonus balance, dial *111*3#OK

 

Additional data packages

Package Price
tenge, incl. VAT
Activation
command
Balance
check
500MB 290 *888*3*1*1#OK *888*3*3#OK
or
*111*3#OK
1GB 390 *888*3*1*2#OK
2GB 590 *888*3*1*3#OK

The package price will be deducted from your account upon activation, provided you have enough balance to cover the package price.

The package can only be activated in case of successful payment of the tariff fee.

Package is valid for 30 days from activation.

  • You will get a text message from us confirming that your package has been activated.
  • You can purchase an unlimited number of packages. When multiple packages are activated at a time, data with shorter validity period will be consumed first.
  •  Unused data allowance is lost:
    – when the package expires;
    – in case of termination of the mobile services contract.
  • When you migrate to another tariff, any unused data allowance will be available for remainder of the package validity period. Packages are no longer available when you switch tariffs.
  1. Package is not available for activation when subscribers have Unlimited Internet, One Year / Half Year / Quarterly Internet or other services that come with unlimited speed cap data allowance active on their account. If the package was purchased prior to activation any of the above services, data from the Package will not be available to the subscribers until they opt out of the service.
  2. Package can be activated along with One Year Internet+, Full Contact, Mobile Internet+, Internet+, and Bonus Internet services. In this case, data with shorter validity period will be consumed first. When data from both the Data Package and service runs out, data usage will be billed in accordance with the combinability rules applicable to such services.
  3. Package can be activated along with the ‘Light Internet’ add-on service, in which case data from Data package will take priority.
  4. Package can be activated along with ‘Unlimited Nighttime Internet’ service, in which case the service fee will be collected and data allowance available in accordance with its terms, i.e. between 01:00 and 09:00, Nur-Sultan time. During the rest of the time, data from Data package will be consumed.
  5. Package can be activated along with ‘Video Service’, in which case data provided under this service will be used when subscribers access Video hostings.
  6. When the subscriber has data allowance under both the tariff and data pack, data that expires first will be used up first.

These rules may be reviewed/amended by Company.

 
Услуга Inclusive allowance is valid for 30 days 2, subject to payment of 1990 tg1 monthly tariff fee
Onnet calls (voice and video), minutes

Unlimited

Calls to other KZ mobiles, minutes

180 min  

Data

22 GB

(8GB – 06:00 till00:59:59,

14GB – 01:00 till 05:59:59)

Onnet SMS

1000 SMS 

When inclusive allowance is used up, calls to other KZ mobiles - 11 tg/min, onnet SMS - 7 tg/msg, data - 11 tg/mb.

When tariff fee is not paid, mobile calls (onnet & offnet) calls - 14 tg/min, onnet SMS - 7tg/msg, data - 14 tg/mb.

Fixed rates (applicable irrespective of payment of the tariff fee)

Landline calls, tenge/minute

15

Off-net national SMS, tenge/text

11

International SMS, tenge/text

Standard rate

Onnet MMS, tenge/mms

7

Always Available service

0

Roaming3

Standard rates applicable on the date of service use, depending on the country visited and provider selected

You can defer the payment of fee by 24 hours and get access to your unused allowance (included onnet calls and texts, data, minutes to other KZ mobiles) + 15 free onnet SMS with our ‘15 SMS + bonus for 1 day’ service.

Service charge – 99 tenge

To activate, dial *900*1#OK.

Service is valid for 1 day after the next billing cycle for their tariff has started. After that any unused SMS allowance and remaining tariff allowance will be lost.

If the Service is activated for the second time, the SMS pack that expires first will be used up first

Service can be activated on the last day of the tariff billing cycle and on the day when the Service is used. After that the Service will not be available for activation and any unused bundle will be lost and the regular tariff fee will be become due.

You can activate the Service an unlimited number of times, but only once a day, subject to sufficient account balance to cover the Service fee.

If you switch tariffs, unused SMS pack as well as your remaining tariff allowance will be lost.

Service cannot be deactivated on the day of use.

Balance received with the use of Extra BalanceAuto Extra Balance and Mobile Help services can be used to pay the Service fee.

Combinability rules established for the Tariffs apply also to the Service.

Starting 16.03.2017, Active Drive+ tariff will no longer be available to new subscribers. Customers who activated this tariff before 16.03.2017 will be able to stay on it after this date.

For early tariff renewal, dial *167#. Details

Rates include VAT and are valid across Kazakhstan, within our network coverage area.

Calls are billed in 1-second increments.

Data is billed in 1KB increments.

Maximum call duration – 30 minutes.

The MMS-Portal service is available to customers on this tariff, subject to activation of the MMS service: sending ММS to other KZ networks – 15 tenge per message; sending ММS internationally – 30 tenge per message.

1 The full amount of fee is collected upon Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

2 Inclusive allowance becomes available after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to the Company’s combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Data allowance will not be available if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance has been applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 06:00, according to Nur-Sultan time.

3 Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

The Conference Call service is not available on this tariff.

 If Subscriber is using the One Year Internet+ (OYI+) service, data with shorter validity period will be used first. When data from both the tariff and OYI+ is used up, OYI+ data rates will apply until data provided under OYI+ or tariff is renewed, whichever is earlier.

If Subscriber is using the Mobile Internet Plus (MI+) promotional service, the MIP service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and MI+ is used up, MI+ excess data rates will apply for the remainder of that billing period.

If Subscriber is using the Internet+ service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and Internet+ is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If Subscriber is using the Unlimited Internet (UI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data provided under the Tariff will only become available when the Subscriber opt out of the ‘Unlimited Internet’ service.

Subscriber is using One Year Internet (OYI), Half Year Internet (HYI), or Quarterly Internet (QI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data allowance provided under the Tariff will become available only after OYI, HYI or QI service is terminated by Subscriber.

If Subscriber is using the Light Internet service, data provided under the Tariff will be used first. When used up, data usage will be billed at data rates applicable when the Tariff fee is not paid till the next billing cycle for the Tariff starts.

If Subscriber is using the Bonus Internet (BI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and BI is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If Subscriber has Data Packs, SMS Packs or other services with inclusive limited validity data and/or SMS allowance active on their account, data/SMS allowance with shorter validity period will be used first.

If Subscriber is using Unlimited Nighttime Internet (UNI), the service fee will be collected and data allowance provided and used in accordance with its standard terms (01:00 to 09:00, Nur-Sultan time). When UNI data allowance is used up, data allowance provided under the Tariff will become available, subject to payment of the tariff fee.

If Subscriber is using the ‘Online’ service, data that expires first will be used up first. When data allowance from both Online and Tariff is used up, further usage will be billed based on standard data rates for the Tariff, subject to payment of the Tariff fee.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

These rules may be reviewed or amended by the Company.

Active Boom+

Change in Tariff from 11.09.2018 Learn more→

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Tariff updates, effective on 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

Change in Tariff from 01.03.2018 Learn more→

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Request early tariff restart
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. Dial *167# for early tariff restart. In this case, any unused allowance remaining from your previous tariff will be lost.
  2. To switch to any other available tariff, use appropriate USSD code or send a text.
  3. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Starting 31.08.2017, tariff will no longer be available to new subscribers. Customers who activated this tariff before 31.08.2017 will be able to stay on it after this date.

Benefits


On-net calls

Free on-net calls


Off-net calls

220 minutes of calls to other cellular networks in KZ


Data

25GB of data (10GB daytime and 15GB of nighttime data)


SMS messages

1000 on-net SMS

 

Monthly, in case of successful tariff fee of 2090 tenge withdrawal.

PROMOTIONAL OFFERS for customers tariff:  

  • UNLIMITED playing and download of music through mobi music app on Active Boom+ tariff. Enjoy music for every mood! Available upon payment of tariff fee. Offer valid until 31.08.17.

To check bonus balance, dial *111*3#OK

 

Additional data packages

Type of pack

Activation cost,
tenge, incl. of VAT

USSD-command
for activation

1 GB

450 

*888*3*1*1#

2 GB

650 

*888*3*1*2#

Additional data packages conditions

Service Inclusive allowance is valid for 30 days 2, subject to payment of 2090 tg1 monthly tariff fee
Onnet calls (voice and video), minutes

Unlimited

Calls to other KZ mobiles, minutes

220 min  

Data

25 GB

(10GB – 06:00 till00:59:59,

15GB – 01:00 till 05:59:59)

Onnet SMS

1000 SMS 

When inclusive allowance is used up, calls to other KZ mobiles - 11 tg/min, onnet SMS - 7 tg/msg, data - 11 tg/mb.

When tariff fee is not paid, mobile calls (onnet & offnet) calls - 14 tg/min, onnet SMS - 7tg/msg, data - 14 tg/mb.

Fixed rates (applicable irrespective of payment of the tariff fee)

Landline calls, tenge/minute

15

Off-net national SMS, tenge/text

11

International SMS, tenge/text

Standard rate

Onnet MMS, tenge/mms

7

Always Available service

0

Roaming3

Standard rates applicable on the date of service use, depending on the country visited and provider selected

You can defer the payment of fee by 24 hours and get access to your unused allowance (included onnet calls and texts, data, minutes to other KZ mobiles) + 15 free onnet SMS with our ‘15 SMS + bonus for 1 day’ service.

Service charge – 99 tenge

To activate, dial *900*1#OK.

Service is valid for 1 day after the next billing cycle for their tariff has started. After that any unused SMS allowance and remaining tariff allowance will be lost.

If the Service is activated for the second time, the SMS pack that expires first will be used up first

Service can be activated on the last day of the tariff billing cycle and on the day when the Service is used. After that the Service will not be available for activation and any unused bundle will be lost and the regular tariff fee will be become due.

You can activate the Service an unlimited number of times, but only once a day, subject to sufficient account balance to cover the Service fee.

If you switch tariffs, unused SMS pack as well as your remaining tariff allowance will be lost.

Service cannot be deactivated on the day of use.

Balance received with the use of Extra BalanceAuto Extra Balance and Mobile Help services can be used to pay the Service fee.

Combinability rules established for the Tariffs apply also to the Service.

Starting 31.08.2017 tariff will no longer be available to new subscribers. Customers who activated this tariff before 31.08.2017 will be able to stay on it after this date.

For early tariff renewal, dial *167#. Details

Rates include VAT and are valid across Kazakhstan, within our network coverage area.

Calls are billed in 1-second increments.

Data is billed in 1KB increments.

Maximum call duration – 30 minutes.

The MMS-Portal service is available to customers on this tariff, subject to activation of the MMS service: sending ММS to other KZ networks – 15 tenge per message; sending ММS internationally – 30 tenge per message.

1 The full amount of fee is collected upon Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

2 Inclusive allowance becomes available after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to the Company’s combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Data allowance will not be available if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance has been applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 06:00, according to Nur-Sultan time.

3 Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

The Conference Call service is not available on this tariff.

 If Subscriber is using the One Year Internet+ (OYI+) service, data with shorter validity period will be used first. When data from both the tariff and OYI+ is used up, OYI+ data rates will apply until data provided under OYI+ or tariff is renewed, whichever is earlier.

If Subscriber is using the Mobile Internet Plus (MI+) promotional service, the MIP service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and MI+ is used up, MI+ excess data rates will apply for the remainder of that billing period.

If Subscriber is using the Internet+ service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and Internet+ is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If Subscriber is using the Bonus Internet (BI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and BI is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If Subscriber has Data Packs, SMS Packs or other services with inclusive limited validity data and/or SMS allowance active on their account, data/SMS allowance with shorter validity period will be used first.

If Subscriber is using the ‘Online’ service, data that expires first will be used up first. When data allowance from both Online and Tariff is used up, further usage will be billed based on standard data rates for the Tariff, subject to payment of the Tariff fee.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

These rules may be reviewed or amended by the Company.

Active Pro+

Tariff change effective from 07.06.2018. Learn more→

17+2 GBs of anytime data!

No more Daytime or Nighttime data on the Active Pro+ tariff. Enjoy it ANYTIME you need! On Active Pro+, you get 17GB of inclusive allowance + 2GB under the Internet as a gift special offer.

These changes will come into force on 07.06.2018 after payment of the tariff fee. The Internet as a gift special offer is valid form 07.06.2018 through to 31.07.2018.

Effective 07.06.2018, the tariff terms will change as follows:

  1. Monthly fee - 2790 tenge
  2. The following data add-ons will no longer be available for purchase on this tariff:
    - 500MB for 290 tenge
    - 1GB for 390 tenge
    - 2GB for 590 tenge
    Instead, we offer
    - 1GB for 450 tenge
    - 2GB for 650 tenge.
    Changes related to data add-ons will come into force on 07.06.2018 and will not depend on your payment of the tariff fee.

All other tariff terms and conditions will remain unchanged.

Internet as a gift

If you have data allowance from both the tariff and your Internet as a gift, data allowance provided under the tariff will take priority, even if your Internet as a gift expires first. Unused Internet as a gift does not rollover into the next bill cycle.

Compatibility conditions

If you have Night Data Pack, One Year of Internet+, Internet+, Mobile Internet+, Online or any other data service active on your account, your Internet as a gift will always be used after the data allowance provided under any of the above services have been used up.

Unused Internet as a gift will be lost
- Upon its expiration;
- In case you switch tariffs or use the Early Tariff Restart option;
- Upon termination of the mobile services contract.

Data add-ons

  1. Data add-on is only available for purchase after payment of the Tariff fee.
  2. Data add-on is valid for 30 days from activation.
  3. You may purchase more than one data add-on at a time, in which case the data add-on expiring soonest will be used first. If you have data allowance from both the tariff and your data add-on, the data allowance expiring soonest will be used first.
  4. The data add-on price is collected on full upon its activation, subject to sufficient balance in your account.
  5. Unused data will be lost:
    • upon its expiration
    • upon termination of the mobile services contract
  6. Should you change your tariff, you will keep your data add-on until its expiration date. Data add-ons will not be available for activation when you switch to a different tariff.
  7. Data add-ons are not available if you have any of the following data services active on your account:
    - One Year of Internet
    - Half Year of Internet
    - Quarterly Internet
    - other speed-cap data services
    If you purchase a data add-on prior to activation of any of the above services, it will only become available for use after that service is switched off.
    Data add-ons can be activated along with the following services:
    - One Year of Internet+
    - Online
    - Mobile Internet Plus
    - Internet+
    - Bonus Internet
    In which case, the data allowance expiring soonest will be used first. When both allowances (from data service and add-on) are used up, the 14 tg/mb rate will apply through the end of your bill cycle.

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service. Details→

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Request early tariff restart
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. Dial *167# for early tariff restart. In this case, any unused allowance remaining from your previous tariff will be lost.
  2. To switch to any other available tariff, use appropriate USSD code or send a text.
  3. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Starting 31.08.2017, tariff will no longer be available to new subscribers. Customers who activated this tariff before 31.08.2017 will be able to stay on it after this date.

Benefits


On-net calls

Free on-net calls


Off-net calls

290 minutes of calls to other cellular networks in KZ


Data

35GB of data (15GB daytime and 20GB of nighttime data)

Monthly, in case of successful tariff fee of 2590 tenge withdrawal. 

PROMOTIONAL OFFERS for customers tariff:  

  • Play and download music hits UNLIMITED with mobi music app, DOWNLOAD or read online 850 000 books from bookmatе library on Active Pro+ tariff. Services are available upon payment of tariff fee. Offer valid till 31.08.17.

To check bonus balance, dial *111*3#OK

 

 

Additional data packages

Package Price
tenge, incl. VAT
Activation
command
Balance
check
500MB 290 *888*3*1*1#OK *888*3*3#OK
or
*111*3#OK
1GB 390 *888*3*1*2#OK
2GB 590 *888*3*1*3#OK

The package price will be deducted from your account upon activation, provided you have enough balance to cover the package price.

The package can only be activated in case of successful payment of the tariff fee.

Package is valid for 30 days from activation.

  • You will get a text message from us confirming that your package has been activated.
  • You can purchase an unlimited number of packages. When multiple packages are activated at a time, data with shorter validity period will be consumed first.
  •  Unused data allowance is lost:
    – when the package expires;
    – in case of termination of the mobile services contract.
  • When you migrate to another tariff, any unused data allowance will be available for remainder of the package validity period. Packages are no longer available when you switch tariffs.
  1. Package is not available for activation when subscribers have Unlimited Internet, One Year / Half Year / Quarterly Internet or other services that come with unlimited speed cap data allowance active on their account. If the package was purchased prior to activation any of the above services, data from the Package will not be available to the subscribers until they opt out of the service.
  2. Package can be activated along with One Year Internet+, Mobile Internet+, Internet+, and Bonus Internet services. In this case, data with shorter validity period will be consumed first. When data from both the Data Package and service runs out, data usage will be billed in accordance with the combinability rules applicable to such services.
  3. Package can be activated along with ‘Video Service’, in which case data provided under this service will be used when subscribers access Video hostings.
  4. When the subscriber has data allowance under both the tariff and data pack, data that expires first will be used up first.

These rules may be reviewed/amended by Company.

 
Услуга Inclusive allowance is valid for 30 days 2, subject to payment of 2590 tg1 monthly tariff fee
Onnet calls (voice and video), minutes

Unlimited

Calls to other KZ mobiles, minutes

290 min  

Data

35 GB

(15GB – 06:00 till00:59:59,

20GB – 01:00 till 05:59:59)

Onnet SMS

1000 SMS 

When inclusive allowance is used up, calls to other KZ mobiles - 11 tg/min, onnet SMS - 7 tg/msg, data - 11 tg/mb.

When tariff fee is not paid, mobile calls (onnet & offnet) calls - 14 tg/min, onnet SMS - 7tg/msg, data - 14 tg/mb.

Fixed rates (applicable irrespective of payment of the tariff fee)

Landline calls, tenge/minute

15

Off-net national SMS, tenge/text

11

International SMS, tenge/text

Standard rate

Onnet MMS, tenge/mms

7

Always Available service

0

Roaming3

Standard rates applicable on the date of service use, depending on the country visited and provider selected

You can defer the payment of fee by 24 hours and get access to your unused allowance (included onnet calls and texts, data, minutes to other KZ mobiles) + 15 free onnet SMS with our ‘15 SMS + bonus for 1 day’ service.

Service charge – 99 tenge

To activate, dial *900*1#OK.

Service is valid for 1 day after the next billing cycle for their tariff has started. After that any unused SMS allowance and remaining tariff allowance will be lost.

If the Service is activated for the second time, the SMS pack that expires first will be used up first

Service can be activated on the last day of the tariff billing cycle and on the day when the Service is used. After that the Service will not be available for activation and any unused bundle will be lost and the regular tariff fee will be become due.

You can activate the Service an unlimited number of times, but only once a day, subject to sufficient account balance to cover the Service fee.

If you switch tariffs, unused SMS pack as well as your remaining tariff allowance will be lost.

Service cannot be deactivated on the day of use.

Balance received with the use of Extra BalanceAuto Extra Balance and Mobile Help services can be used to pay the Service fee.

Combinability rules established for the Tariffs apply also to the Service.

Starting 31.08.2017 tariff will no longer be available to new subscribers. Customers who activated this tariff before 31.08.2017 will be able to stay on it after this date.

For early tariff renewal, dial *167#. Details

Rates include VAT and are valid across Kazakhstan, within our network coverage area.

Calls are billed in 1-second increments.

Data is billed in 1KB increments.

Maximum call duration – 30 minutes.

The MMS-Portal service is available to customers on this tariff, subject to activation of the MMS service: sending ММS to other KZ networks – 15 tenge per message; sending ММS internationally – 30 tenge per message.

1 The full amount of fee is collected upon Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

2 Inclusive allowance becomes available after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to the Company’s combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Data allowance will not be available if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance has been applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 06:00, according to Nur-Sultan time.

3 Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

The Conference Call service is not available on this tariff.

 If Subscriber is using the One Year Internet+ (OYI+) service, data with shorter validity period will be used first. When data from both the tariff and OYI+ is used up, OYI+ data rates will apply until data provided under OYI+ or tariff is renewed, whichever is earlier.

If Subscriber is using the Mobile Internet Plus (MI+) promotional service, the MIP service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and MI+ is used up, MI+ excess data rates will apply for the remainder of that billing period.

If Subscriber is using the Internet+ service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and Internet+ is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If Subscriber is using the Bonus Internet (BI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and BI is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If Subscriber has Data Packs, SMS Packs or other services with inclusive limited validity data and/or SMS allowance active on their account, data/SMS allowance with shorter validity period will be used first.

If Subscriber is using the ‘Online’ service, data that expires first will be used up first. When data allowance from both Online and Tariff is used up, further usage will be billed based on standard data rates for the Tariff, subject to payment of the Tariff fee.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

These rules may be reviewed or amended by the Company.

Active Mini

Change in Tariff from 11.09.2018 Learn more→

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Tariff updates, effective on 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

Change in Tariff from 01.03.2018 Learn more→

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Request early tariff restart
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. Dial *167# for early tariff restart. In this case, any unused allowance remaining from your previous tariff will be lost.
  2. To switch to any other available tariff, use appropriate USSD code or send a text.
  3. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Benefits


On-net calls

Free on-net calls


Off-net calls

3 minutes of calls to other cellular networks in KZ


Data

120MB of data


SMS messages

15 on–net SMS


mobi music radio

Online radio

 

Tariff fee – 49 tenge/day.

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

ATTENTION!!! Starting 01.03.17, this tariff will no longer cover free access to the mobile versions of Facebook and Vkontakte and our standard data rates will apply to access these social media.

To check bonus balance, dial *111*3#OK.

 

Additional data packages

Type of pack

Activation cost,
tenge, incl. of VAT

USSD-command
for activation

1 GB

450 

*888*3*1*1#

2 GB

650 

*888*3*1*2#

Additional data packages conditions

Service Inclusive allowance**
Onnet calls (voice and video), per minute

Unlimited

Off-net domestic calls (cellular), per minute

3 minute – 0 tenge

Data

120MB – 0 tenge

On-net SMS, per text

15 SMS – 0 tenge

When inclusive allowance is used up, calls to other KZ mobiles - 11 tg/min, onnet SMS - 7 tg/msg, data - 11 tg/mb.

When tariff fee is not paid, mobile calls (onnet & offnet) calls - 14 tg/min, onnet SMS - 7tg/msg, data - 14 tg/mb.

Guaranteed amount of services, regardless of whether the tariff fee is paid or not
Off–net domestic calls (landlines), per minute 15
Off–net domestic SMS, per text 11
International SMS, per text Standard rate
Onnet MMS, per message 7
Always Available 0
Roaming**** Standard rates applicable on the date of service use, depending on the country visited and provider selected

Starting 17.12.2016, Active Mini tariff will no longer be available to new subscribers. Customers who activated this tariff before 17.12.2016 will be able to stay on it after this date.

Attention! If you switch from ‘Hallo Kazakhstan’ 1, 2, 3, Start, XS, S, M, L, XL to one of ‘Active’ tariffs, your period of interrupted tariff use will be reset to zero. Starting 27 May 2016, Hallo Kazakhstan tariffs will no longer be available to new subscribers and you will not be able to renew your subscription.

Rates include VAT and are valid across Kazakhstan, within our network coverage area.

Calls are billed in 1–second increments.

Data is billed in 1 KB increments.

Maximum call duration – 30 minutes.

The MMS–Portal service is available to customers on this tariff, subject to activation of the MMS service: sending ММS to other KZ networks – 15 tenge per message; sending ММS internationally – 30 tenge per message.

* The full amount of fee is collected upon Tariff activation and then every day between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

** Inclusive allowance becomes available after the fee has been successfully collected until the next billing cycle.

To check data balance, subscribers should dial *111*3#. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Data allowance will not be available if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance has been applied. Data allowance will be available with access point name set to internet/WAP.

**** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

The Conference Call service is not available on this tariff.

If Subscriber is using the One Year Internet+ (OYI+) service, data with shorter validity period will be used first. When data from both the tariff and OYI+ is used up, OYI+ data rates will apply until data provided under OYI+ or tariff is renewed, whichever is earlier.

If Subscriber is using the Mobile Internet Plus (MI+) promotional service, the MIP service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and MI+ is used up, MI+ excess data rates will apply for the remainder of that billing period.

If Subscriber is using the Internet+ service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and Internet+ is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If Subscriber is using the Bonus Internet (BI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and BI is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If Subscriber has Data Packs, SMS Packs or other services with inclusive limited validity data and/or SMS allowance active on their account, data/SMS allowance with shorter validity period will be used first.

Subscriber is using Video Service, data provided under this service will be used when subscribers access Video hostings.

If Subscriber has activated the Full Contact service, data with shorter validity period will be used first. When data allowance from both the service and Tariff is used up, standard data rates for the Tariff will apply for the remainder of that billing cycle, subject to payment of the Tariff fee.

These rules may be reviewed or amended by the Company.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

Active Start

Tariff change effective from 07.06.2018. Learn more→

8+2 GBs of anytime data!

No more Daytime or Nighttime data on the Active Start tariff. Enjoy it ANYTIME you need! On Active Start, you get 8GB of inclusive allowance + 2GB under the Internet as a gift special offer.

These changes will come into force on 07.06.2018 after payment of the tariff fee. The Internet as a gift special offer is valid form 07.06.2018 through to 31.07.2018.

Effective 07.06.2018, the tariff terms will change as follows:

  1. The tariff name will change to Active Start+.
  2. Monthly fee - 1890 tenge
  3. The following data add-ons will no longer be available for purchase on this tariff:
    - 500MB for 290 tenge
    - 1GB for 390 tenge
    - 2GB for 590 tenge
    Instead, we offer
    - 1GB for 450 tenge
    - 2GB for 650 tenge.
    Changes related to data add-ons will come into force on 07.06.2018 and will not depend on your payment of the tariff fee.

All other tariff terms and conditions will remain unchanged.

Internet as a gift

If you have data allowance from both the tariff and your Internet as a gift, data allowance provided under the tariff will take priority, even if your Internet as a gift expires first.

Compatibility conditions

If you have Night Data Pack, One Year of Internet+, Internet+, Mobile Internet+, Online or any other data service active on your account, your Internet as a gift will always be used after the data allowance provided under any of the above services have been used up.

Unused Internet as a gift will be lost
- Upon its expiration;
- In case you switch tariffs or use the Early Tariff Restart option;
- Upon termination of the mobile services contract.

Data add-ons

  1. Data add-on is only available for purchase after payment of the Tariff fee.
  2. Data add-on is valid for 30 days from activation.
  3. You may purchase more than one data add-on at a time, in which case the data add-on expiring soonest will be used first. If you have data allowance from both the tariff and your data add-on, the data allowance expiring soonest will be used first.
  4. The data add-on price is collected on full upon its activation, subject to sufficient balance in your account.
  5. Unused data will be lost:
    • upon its expiration
    • upon termination of the mobile services contract
  6. Should you change your tariff, you will keep your data add-on until its expiration date. Data add-ons will not be available for activation when you switch to a different tariff.
  7. Data add-ons are not available if you have any of the following data services active on your account:
    - One Year of Internet
    - Half Year of Internet
    - Quarterly Internet
    - other speed-cap data services
    If you purchase a data add-on prior to activation of any of the above services, it will only become available for use after that service is switched off.
    Data add-ons can be activated along with the following services:
    - One Year of Internet+
    - Online
    - Mobile Internet Plus
    - Internet+
    - Bonus Internet
    In which case, the data allowance expiring soonest will be used first. When both allowances (from data service and add-on) are used up, the 14 tg/mb rate will apply through the end of your bill cycle.

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service. Details→

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Request early tariff restart
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. Dial *167# for early tariff restart. In this case, any unused allowance remaining from your previous tariff will be lost.
  2. To switch to any other available tariff, use appropriate USSD code or send a text.
  3. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Benefits


On-net calls

Free on-net calls


Off-net calls

120 minutes of calls to other cellular networks in KZ


Data

17GB of data (6GB daytime and 11GB of nighttime data)


SMS messages

1000 on-net SMS


mobi music radio

Online radio

 

Monthly, in case of successful tariff fee of 1690 tenge withdrawal.

Starting 30 June 2017, the terms of Active Start will change as follows:

  •  inclusive data allowance has increased to 17 GB (6GB – day, 11GB – night)
  • tariff fee – 1690 tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee.

 

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

 

To check bonus balance, dial *111*3#OK.

 

Additional data packages

Package Price
tenge, incl. VAT
Activation
command
Balance
check
500MB 290 *888*3*1*1#OK *888*3*3#OK
or
*111*3#OK
1GB 390 *888*3*1*2#OK
2GB 590 *888*3*1*3#OK

The package price will be deducted from your account upon activation, provided you have enough balance to cover the package price.

The package can only be activated in case of successful payment of the tariff fee.

Package is valid for 30 days from activation.

  • You will get a text message from us confirming that your package has been activated.
  • You can purchase an unlimited number of packages. When multiple packages are activated at a time, data with shorter validity period will be consumed first.
  •  Unused data allowance is lost:
    – when the package expires;
    – in case of termination of the mobile services contract.
  • When you migrate to another tariff, any unused data allowance will be available for remainder of the package validity period. Packages are no longer available when you switch tariffs.
  1. Package is not available for activation when subscribers have Unlimited Internet, One Year / Half Year / Quarterly Internet or other services that come with unlimited speed cap data allowance active on their account. If the package was purchased prior to activation any of the above services, data from the Package will not be available to the subscribers until they opt out of the service.
  2. Package can be activated along with One Year Internet+, Full Contact, Mobile Internet+, Internet+, and Bonus Internet services. In this case, data with shorter validity period will be consumed first. When data from both the Data Package and service runs out, data usage will be billed in accordance with the combinability rules applicable to such services.
  3. Package can be activated along with the ‘Light Internet’ add-on service, in which case data from Data package will take priority.
  4. Package can be activated along with ‘Unlimited Nighttime Internet’ service, in which case the service fee will be collected and data allowance available in accordance with its terms, i.e. between 01:00 and 09:00, Nur-Sultan time. During the rest of the time, data from Data package will be consumed.
  5. Package can be activated along with ‘Video Service’, in which case data provided under this service will be used when subscribers access Video hostings.
  6. When the subscriber has data allowance under both the tariff and data pack, data that expires first will be used up first.

These rules may be reviewed/amended by Company.

 
Service Inclusive allowance, 30 days**
Onnet calls (voice and video), minutes

Unlimited

Calls to other KZ mobiles, minutes

120 min

Data

17 GB

(6GB – 06:00 till00:59:59,

11GB – 01:00 till 05:59:59)

Onnet SMS

1000 SMS

When inclusive allowance is used up, calls to other KZ mobiles - 11 tg/min, onnet SMS - 7 tg/msg, data - 11 tg/mb.

When tariff fee is not paid, mobile calls (onnet & offnet) calls - 14 tg/min, onnet SMS - 7tg/msg, data - 14 tg/mb.

Fixed rates (applicable irrespective of payment of the tariff fee)
Landline calls, tenge/minute 15

Off-net national SMS, tenge/text

11

International SMS, tenge/text

Standard rate
Onnet MMS, tenge/mms 7

Always Available service

0
Roaming**** Standard rates applicable on the date of service use, depending on the country visited and provider selected

You can defer the payment of fee by 24 hours and get access to your unused allowance (included onnet calls and texts, data, minutes to other KZ mobiles) + 15 free onnet SMS with our ‘15 SMS + bonus for 1 day’ service.

Service charge – 99 tenge

To activate, dial *900*1#OK.

Service is valid for 1 day after the next billing cycle for their tariff has started. After that any unused SMS allowance and remaining tariff allowance will be lost.

If the Service is activated for the second time, the SMS pack that expires first will be used up first

Service can be activated on the last day of the tariff billing cycle and on the day when the Service is used. After that the Service will not be available for activation and any unused bundle will be lost and the regular tariff fee will be become due.

You can activate the Service an unlimited number of times, but only once a day, subject to sufficient account balance to cover the Service fee.

If you switch tariffs, unused SMS pack as well as your remaining tariff allowance will be lost.

Service cannot be deactivated on the day of use.

Balance received with the use of Extra Balance, Auto Extra Balance and Mobile Help services can be used to pay the Service fee.

Combinability rules established for the Tariffs apply also to the Service.

Starting 17.12.2016, Active Start tariff will no longer be available to new subscribers. Customers who activated this tariff before 17.12.2016 will be able to stay on it after this date.

For early tariff renewal, dial *167#. Details

Attention! If you switch from ‘Hallo Kazakhstan’ 1, 2, 3, Start, XS, S, M, L, XL to one of ‘Active’ tariffs, your period of interrupted tariff use will be reset to zero. Starting 27 May 2016, Hallo Kazakhstan tariffs will no longer be available to new subscribers and you will not be able to renew your subscription.

Rates include VAT and are valid across Kazakhstan, within our network coverage area.

Calls are billed in 1-second increments.

Data is billed in 1KB increments.

Maximum call duration – 30 minutes.

The MMS-Portal service is available to customers on this tariff, subject to activation of the MMS service: sending ММS to other KZ networks – 15 tenge per message; sending ММS internationally – 30 tenge per message.

* The full amount of fee is collected upon Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

** Inclusive allowance becomes available after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to the Company’s combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Data allowance will not be available if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance has been applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 06:00, according to Nur-Sultan time.

**** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

The Conference Call service is not available on this tariff.

If subscriber is using the One Year Internet+ (OYI+) service, data with shorter validity period will be used first. When data from both the tariff and OYI+ is used up, OYI+ data rates will apply until data provided under OYI+ or tariff is renewed, whichever is earlier.

If subscriber is using the Mobile Internet Plus (MI+) promotional service, the MIP service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and MI+ is used up, MI+ excess data rates will apply for the remainder of that billing period.

If subscriber is using the Internet+ service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and Internet+ is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If subscriber is using the Unlimited Internet (UI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data provided under the Tariff will only become available when the Subscriber opt out of the Unlimited Internet service.

If subscriber is using One Year Internet (OYI), Half Year Internet (HYI), or Quarterly Internet (QI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data allowance provided under the Tariff will become available only after OYI, HYI or QI service is terminated by Subscriber.

If subscriber is using the Light Internet service, data provided under the Tariff will be used first. When used up, data usage will be billed at data rates applicable when the Tariff fee is not paid till the next billing cycle for the Tariff starts.

If subscriber is using the Bonus Internet (BI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and BI is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If subscriber has Data Packs, SMS Packs or other services with inclusive limited validity data and/or SMS allowance active on their account, data/SMS allowance with shorter validity period will be used first.

If subscriber is using Unlimited Nighttime Internet (UNI), the service fee will be collected and data allowance provided and used in accordance with its standard terms (01:00 to 09:00, Nur-Sultan time). When UNI data allowance is used up, data allowance provided under the Tariff will become available, subject to payment of the tariff fee.

Subscriber is using Video Service, data provided under this service will be used when subscribers access Video hostings.

If Subscriber has activated the Full Contact service, data with shorter validity period will be used first. When data allowance from both the service and Tariff is used up, standard data rates for the Tariff will apply for the remainder of that billing cycle, subject to payment of the Tariff fee

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

These rules may be reviewed or amended by the Company.

Active Light

Tariff change effective from 07.06.2018. Learn more→

1GB of bonus data!

From 07.06.2018 to 31.07.2018, enjoy more data with our Internet as a gift special offer! The 1 GB bonus is valid for 30 days and is provided upon your payment of the tariff fee.

Effective 07.06.2018, the tariff terms will change as follows:

  1. The tariff name will change to Active Light+.
  2. The tariff will be become national, which means our service rates will be valid across the country and will not change as you move from region to another.
  3. Monthly fee - 1290 tenge
  4. The following data add-ons will no longer be available for purchase on this tariff:
    - 500MB for 290 tenge
    - 1GB for 390 tenge
    - 2GB for 590 tenge
    Instead, we offer
    - 1GB for 450 tenge
    - 2GB for 650 tenge.
    Changes related to data add-ons will come into force on 07.06.2018 and will not depend on your payment of the tariff fee.

All other tariff terms and conditions will remain unchanged.

Internet as a gift

If you have data allowance from both the tariff and your Internet as a gift, data allowance provided under the tariff will take priority, even if your Internet as a gift expires first.

Compatibility conditions

If you have Night Data Pack, One Year of Internet+, Internet+, Mobile Internet+, Online or any other data service active on your account, your Internet as a gift will always be used after the data allowance provided under any of the above services have been used up.

Unused Internet as a gift will be lost
- Upon its expiration;
- In case you switch tariffs or use the Early Tariff Restart option;
- Upon termination of the mobile services contract.

Data add-ons

  1. Data add-on is only available for purchase after payment of the Tariff fee.
  2. Data add-on is valid for 30 days from activation.
  3. You may purchase more than one data add-on at a time, in which case the data add-on expiring soonest will be used first. If you have data allowance from both the tariff and your data add-on, the data allowance expiring soonest will be used first.
  4. The data add-on price is collected on full upon its activation, subject to sufficient balance in your account.
  5. Unused data will be lost:
    • upon its expiration
    • upon termination of the mobile services contract
  6. Should you change your tariff, you will keep your data add-on until its expiration date. Data add-ons will not be available for activation when you switch to a different tariff.
  7. Data add-ons are not available if you have any of the following data services active on your account:
    - One Year of Internet
    - Half Year of Internet
    - Quarterly Internet
    - other speed-cap data services
    If you purchase a data add-on prior to activation of any of the above services, it will only become available for use after that service is switched off.
    Data add-ons can be activated along with the following services:
    - One Year of Internet+
    - Online
    - Mobile Internet Plus
    - Internet+
    - Bonus Internet
    In which case, the data allowance expiring soonest will be used first. When both allowances (from data service and add-on) are used up, the 14 tg/mb rate will apply through the end of your bill cycle.

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service. Details→

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Request early tariff restart
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. Dial *167# for early tariff restart. In this case, any unused allowance remaining from your previous tariff will be lost.
  2. To switch to any other available tariff, use appropriate USSD code or send a text.
  3. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Benefits


On-net calls

Free on-net calls*

">

Off-net calls

80 minutes of calls to other cellular operators in KZ*


Data

4GB of anytime data


SMS messages

1000 on-net SMS


mobi music radio

Online radio

 

Tariff fee – 1190 tenge.

 

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

 

* For calls originating in home zone.

Attention! Bonus minutes provided on this tariff are not available for use while in Almaty, Nur-Sultan, South-KZ, Mangystau and Atyrau regions. To check the home zone, dial *166*4#OK or read Home Zone section below.

To check bonus balance, dial *111*3#ОК.

 

Additional data packages

Package Price
tenge, incl. VAT
Activation
command
Balance
check
500MB 290 *888*3*1*1#OK *888*3*3#OK
or
*111*3#OK
1GB 390 *888*3*1*2#OK
2GB 590 *888*3*1*3#OK

The package price will be deducted from your account upon activation, provided you have enough balance to cover the package price.

The package can only be activated in case of successful payment of the tariff fee.

Package is valid for 30 days from activation.

  • You will get a text message from us confirming that your package has been activated.
  • You can purchase an unlimited number of packages. When multiple packages are activated at a time, data with shorter validity period will be consumed first.
  •  Unused data allowance is lost:
    – when the package expires;
    – in case of termination of the mobile services contract.
  • When you migrate to another tariff, any unused data allowance will be available for remainder of the package validity period. Packages are no longer available when you switch tariffs.
  1. Package is not available for activation when subscribers have Unlimited Internet, One Year / Half Year / Quarterly Internet or other services that come with unlimited speed cap data allowance active on their account. If the package was purchased prior to activation any of the above services, data from the Package will not be available to the subscribers until they opt out of the service.
  2. Package can be activated along with One Year Internet+, Full Contact, Mobile Internet+, Internet+, and Bonus Internet services. In this case, data with shorter validity period will be consumed first. When data from both the Data Package and service runs out, data usage will be billed in accordance with the combinability rules applicable to such services.
  3. Package can be activated along with the ‘Light Internet’ add-on service, in which case data from Data package will take priority.
  4. Package can be activated along with ‘Unlimited Nighttime Internet’ service, in which case the service fee will be collected and data allowance available in accordance with its terms, i.e. between 01:00 and 09:00, Nur-Sultan time. During the rest of the time, data from Data package will be consumed.
  5. Package can be activated along with ‘Video Service’, in which case data provided under this service will be used when subscribers access Video hostings.
  6. When the subscriber has data allowance under both the tariff and data pack, data that expires first will be used up first.

These rules may be reviewed/amended by Company.

 
Service When 1190 tenge monthly tariff fee is collected, 30 days*
When tariff fee is not paid
Caller is within home zone***
Caller is outside home zone***
Inclusive allowance, 30 days**
When inclusive allowance is used up Inclusive allowance, 30 days**
When inclusive allowance is used up
Onnet calls (voice and video), per minute tenge 11 14
Off-net domestic calls (cellular), per minute 80 minute – 0 tenge 11 11 14
Data 4 GB - 0 tg (inclusive allowance). Excessive usage - 11 tg/MB  14 tg/MB
Onnet SMS, per text 1000 SMS – 0 tg, from 1001st SMS -7 tg/SMS 7
Guaranteed amount of services, regardless of whether the tariff fee is paid or not
Off-net domestic calls (landlines), per minute 15
Off-net domestic SMS, per text 11
International SMS, per text Standard rate
Onnet MMS, per message 7
Always Available 0
Roaming****
Standard rates applicable on the date of service use, depending on the country visited and provider selected

You can defer the payment of fee by 24 hours and get access to your unused allowance (included onnet calls and texts, data, minutes to other KZ mobiles) + 15 free onnet SMS with our ‘15 SMS + bonus for 1 day’ service.

Service charge – 99 tenge

To activate, dial *900*1#OK.

Service is valid for 1 day after the next billing cycle for their tariff has started. After that any unused SMS allowance and remaining tariff allowance will be lost.

If the Service is activated for the second time, the SMS pack that expires first will be used up first

Service can be activated on the last day of the tariff billing cycle and on the day when the Service is used. After that the Service will not be available for activation and any unused bundle will be lost and the regular tariff fee will be become due.

You can activate the Service an unlimited number of times, but only once a day, subject to sufficient account balance to cover the Service fee.

If you switch tariffs, unused SMS pack as well as your remaining tariff allowance will be lost.

Service cannot be deactivated on the day of use.

Balance received with the use of Extra Balance, Auto Extra Balance and Mobile Help services can be used to pay the Service fee.

Combinability rules established for the Tariffs apply also to the Service.

Starting 17.12.2016, Active Light tariff will no longer be available to new subscribers. Customers who activated this tariff before 17.12.2016 will be able to stay on it after this date.

For early tariff renewal, dial *167#. Details

Attention! If you switch from ‘Hallo Kazakhstan’ 1, 2, 3, Start, XS, S, M, L, XL to one of ‘Active’ tariffs, your period of interrupted tariff use will be reset to zero. Starting 27 May 2016, Hallo Kazakhstan tariffs will no longer be available to new subscribers and you will not be able to renew your subscription.

Rates include VAT and are valid across Kazakhstan, within our network coverage area.

Calls are billed in 1-second increments.

Data is billed in 1 KB increments.

Maximum call duration – 30 minutes.

The MMS-Portal service is available to customers on this tariff, subject to activation of the MMS service: sending ММS to other KZ networks - 15 tenge per message; sending ММS internationally - 30 tenge per message.

* The full amount of fee is collected upon Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

** Inclusive allowance becomes available after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to the Company’s combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check data balance, subscribers should dial *111*3#ОК. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Data allowance will not be available if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance has been applied.

**** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

The Conference Call service is not available on this tariff.

If subscriber is using the One Year Internet+ (OYI+) service, data with shorter validity period will be used first. When data from both the tariff and OYI+ is used up, OYI+ data rates will apply until data provided under OYI+ or tariff is renewed, whichever is earlier.

If subscriber is using the Mobile Internet Plus (MI+) promotional service, the MIP service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and MI+ is used up, MI+ excess data rates will apply for the remainder of that billing period.

If subscriber is using the Internet+ service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and Internet+ is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If subscriber is using the Unlimited Internet (UI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data provided under the Tariff will only become available when the Subscriber opt out of the ‘Unlimited Internet’ service.

If subscriber is using One Year Internet (OYI), Half Year Internet (HYI), or Quarterly Internet (QI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data allowance provided under the Tariff will become available only after OYI, HYI or QI service is terminated by Subscriber.

If subscriber is using the Light Internet service, data provided under the Tariff will be used first. When used up, data usage will be billed at data rates applicable when the Tariff fee is not paid till the next billing cycle for the Tariff starts.

If subscriber is using the Bonus Internet (BI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and BI is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If subscriber has Data Packs, SMS Packs or other services with inclusive limited validity data and/or SMS allowance active on their account, data/SMS allowance with shorter validity period will be used first.

If subscriber is using Unlimited Nighttime Internet (UNI), the service fee will be collected and data allowance provided and used in accordance with its standard terms (01:00 to 09:00, Nur-Sultan time). When UNI data allowance is used up, data allowance provided under the Tariff will become available, subject to payment of the tariff fee.

Subscriber is using Video Service, data provided under this service will be used when subscribers access Video hostings.

If Subscriber has activated the Full Contact service, data with shorter validity period will be used first. When data allowance from both the service and Tariff is used up, standard data rates for the Tariff will apply for the remainder of that billing cycle, subject to payment of the Tariff fee.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

These rules may be reviewed or amended by the Company.

*** Summer Light Home Zone:

  • North-KZ region
  • West-KZ region
  • East-KZ region
  • Pavlodar region
  • Karagandy region
  • Kostanay region
  • Kyzylorda region
  • Zhambyl region
  • Aktobe region
  • Taldykorgan, Tekeli, Kapchagay; Panfilovsky, Alakolsky, Kerbulaksky, Aksusky, Koksusky, Sarkandsky, Eskeldinsky, Karatalsky, Raimbeksky, Uygursky, Enbekshikazakhsky, Balkhashsky, Zhambylsky districts of Almaty region
  • Kokshetau, Stepnogorsk (except Bestobe); Zerendinsky, Sandyktausky, Burabaysky, Bulandynsky, Yenbekshildersky, Arshalynsky (except Zhibek Zholy), Akkolsky, Astrakhansky, Atbasarsky, Egindykolsky, Yereimentausky, Esilsky, Zhaksynsky, Zharkainsky, Korgalzhynsky, Shortandinsky districts of Akmola region

Home zone check - *166*4#OK.

Active Drive

Tariff change effective from 07.06.2018. Learn more→

10+2 GBs of anytime data!

No more Daytime or Nighttime data on the Active Drive tariff. Enjoy it ANYTIME you need! On Active Drive, you get 10GB of inclusive allowance + 2GB under the Internet as a gift special offer.

These changes will come into force on 07.06.2018 after payment of the tariff fee. The Internet as a gift special offer is valid form 07.06.2018 through to 31.07.2018.

Effective 07.06.2018, the tariff terms will change as follows:

  1. The tariff name will change to Active Drive+.
  2. Monthly fee - 2190 tenge
  3. The following data add-ons will no longer be available for purchase on this tariff:
    - 500MB for 290 tenge
    - 1GB for 390 tenge
    - 2GB for 590 tenge
    Instead, we offer
    - 1GB for 450 tenge
    - 2GB for 650 tenge.
    Changes related to data add-ons will come into force on 07.06.2018 and will not depend on your payment of the tariff fee.

All other tariff terms and conditions will remain unchanged.

Internet as a gift

If you have data allowance from both the tariff and your Internet as a gift, data allowance provided under the tariff will take priority, even if your Internet as a gift expires first.

Compatibility conditions

If you have Night Data Pack, One Year of Internet+, Internet+, Mobile Internet+, Online or any other data service active on your account, your Internet as a gift will always be used after the data allowance provided under any of the above services have been used up.

Unused Internet as a gift will be lost
- Upon its expiration;
- In case you switch tariffs or use the Early Tariff Restart option;
- Upon termination of the mobile services contract.

Data add-ons

  1. Data add-on is only available for purchase after payment of the Tariff fee.
  2. Data add-on is valid for 30 days from activation.
  3. You may purchase more than one data add-on at a time, in which case the data add-on expiring soonest will be used first. If you have data allowance from both the tariff and your data add-on, the data allowance expiring soonest will be used first.
  4. The data add-on price is collected on full upon its activation, subject to sufficient balance in your account.
  5. Unused data will be lost:
    • upon its expiration
    • upon termination of the mobile services contract
  6. Should you change your tariff, you will keep your data add-on until its expiration date. Data add-ons will not be available for activation when you switch to a different tariff.
  7. Data add-ons are not available if you have any of the following data services active on your account:
    - One Year of Internet
    - Half Year of Internet
    - Quarterly Internet
    - other speed-cap data services
    If you purchase a data add-on prior to activation of any of the above services, it will only become available for use after that service is switched off.
    Data add-ons can be activated along with the following services:
    - One Year of Internet+
    - Online
    - Mobile Internet Plus
    - Internet+
    - Bonus Internet
    In which case, the data allowance expiring soonest will be used first. When both allowances (from data service and add-on) are used up, the 14 tg/mb rate will apply through the end of your bill cycle.

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service. Details→

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Request early tariff restart
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. Dial *167# for early tariff restart. In this case, any unused allowance remaining from your previous tariff will be lost.
  2. To switch to any other available tariff, use appropriate USSD code or send a text.
  3. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Benefits


On-net calls

Free on-net calls


Off-net calls

180 minutes of calls to other cellular networks in KZ


Data

22GB of data (8GB daytime and 14GB of nighttime data)


SMS messages

1000 on-net SMS


mobi music radio

Online radio

 

Monthly, in case of successful tariff fee of 1990 tenge withdrawal. 

Starting 30 June 2017, the terms of Active Drive will change as follows:

  • inclusive data allowance has increased to 22 GB (8GB – day, 14GB – night)
  • tariff fee – 1990 tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee.

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

 

To check bonus balance, dial *111*3#OK.

 

Additional data packages

Package Price
tenge, incl. VAT
Activation
command
Balance
check
500MB 290 *888*3*1*1#OK *888*3*3#OK
or
*111*3#OK
1GB 390 *888*3*1*2#OK
2GB 590 *888*3*1*3#OK

The package price will be deducted from your account upon activation, provided you have enough balance to cover the package price.

The package can only be activated in case of successful payment of the tariff fee.

Package is valid for 30 days from activation.

  • You will get a text message from us confirming that your package has been activated.
  • You can purchase an unlimited number of packages. When multiple packages are activated at a time, data with shorter validity period will be consumed first.
  •  Unused data allowance is lost:
    – when the package expires;
    – in case of termination of the mobile services contract.
  • When you migrate to another tariff, any unused data allowance will be available for remainder of the package validity period. Packages are no longer available when you switch tariffs.
  1. Package is not available for activation when subscribers have Unlimited Internet, One Year / Half Year / Quarterly Internet or other services that come with unlimited speed cap data allowance active on their account. If the package was purchased prior to activation any of the above services, data from the Package will not be available to the subscribers until they opt out of the service.
  2. Package can be activated along with One Year Internet+, Full Contact, Mobile Internet+, Internet+, and Bonus Internet services. In this case, data with shorter validity period will be consumed first. When data from both the Data Package and service runs out, data usage will be billed in accordance with the combinability rules applicable to such services.
  3. Package can be activated along with the ‘Light Internet’ add-on service, in which case data from Data package will take priority.
  4. Package can be activated along with ‘Unlimited Nighttime Internet’ service, in which case the service fee will be collected and data allowance available in accordance with its terms, i.e. between 01:00 and 09:00, Nur-Sultan time. During the rest of the time, data from Data package will be consumed.
  5. Package can be activated along with ‘Video Service’, in which case data provided under this service will be used when subscribers access Video hostings.
  6. When the subscriber has data allowance under both the tariff and data pack, data that expires first will be used up first.

These rules may be reviewed/amended by Company.

 
Service Inclusive allowance, 30 days**
Onnet calls (voice and video), per minute

Unlimited

Off-net domestic calls (cellular), per minute

180 minute – 0 tenge

Data

22GB

(8GB – 0 tenge 06:00 to 00:59:59;

14GB – 0 tenge 01:00 to 05:59:59)

On-net SMS, per text

1000 SMS – 0 tenge

When inclusive allowance is used up, calls to other KZ mobiles - 11 tg/min, onnet SMS - 7 tg/msg, data - 11 tg/mb.

When tariff fee is not paid, mobile calls (onnet & offnet) calls - 14 tg/min, onnet SMS - 7tg/msg, data - 14 tg/mb.

Guaranteed amount of services, regardless of whether the tariff fee is paid or not
Off-net domestic calls (landlines), per minute 15
Off-net domestic SMS, per text 11
International SMS, per text Standard rate
On-net MMS, per message 7
Always Available 0
Roaming**** Standard rates applicable on the date of service use, depending on the country visited and provider selected

You can defer the payment of fee by 24 hours and get access to your unused allowance (included onnet calls and texts, data, minutes to other KZ mobiles) + 15 free onnet SMS with our ‘15 SMS + bonus for 1 day’ service.

Service charge – 99 tenge

To activate, dial *900*1#OK.

Service is valid for 1 day after the next billing cycle for their tariff has started. After that any unused SMS allowance and remaining tariff allowance will be lost.

If the Service is activated for the second time, the SMS pack that expires first will be used up first

Service can be activated on the last day of the tariff billing cycle and on the day when the Service is used. After that the Service will not be available for activation and any unused bundle will be lost and the regular tariff fee will be become due.

You can activate the Service an unlimited number of times, but only once a day, subject to sufficient account balance to cover the Service fee.

If you switch tariffs, unused SMS pack as well as your remaining tariff allowance will be lost.

Service cannot be deactivated on the day of use.

Balance received with the use of Extra Balance, Auto Extra Balance and Mobile Help services can be used to pay the Service fee.

Combinability rules established for the Tariffs apply also to the Service.

Starting 17.12.2016, Active Dtive tariff will no longer be available to new subscribers. Customers who activated this tariff before 17.12.2016 will be able to stay on it after this date.

For early tariff renewal, dial *167#. Details

Attention! If you switch from ‘Hallo Kazakhstan’ 1, 2, 3, Start, XS, S, M, L, XL to one of ‘Active’ tariffs, your period of interrupted tariff use will be reset to zero. Starting 27 May 2016, Hallo Kazakhstan tariffs will no longer be available to new subscribers and you will not be able to renew your subscription.

Rates include VAT and are valid across Kazakhstan, within our network coverage area.

Calls are billed in 1-second increments.

Data is billed in 1KB increments.

Maximum call duration – 30 minutes.

The MMS-Portal service is available to customers on this tariff, subject to activation of the MMS service: sending ММS to other KZ networks – 15 tenge per message; sending ММS internationally – 30 tenge per message.

* The full amount of fee is collected upon Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

** Inclusive allowance becomes available after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to the Company’s combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Data allowance will not be available if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance has been applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 06:00, according to Nur-Sultan time.

**** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

The Conference Call service is not available on this tariff.

If subscriber is using the One Year Internet+ (OYI+) service, data with shorter validity period will be used first. When data from both the tariff and OYI+ is used up, OYI+ data rates will apply until data provided under OYI+ or tariff is renewed, whichever is earlier.

If subscriber is using the Mobile Internet Plus (MI+) promotional service, the MIP service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and MI+ is used up, MI+ excess data rates will apply for the remainder of that billing period.

If subscriber is using the Internet+ service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and Internet+ is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If subscriber is using the Unlimited Internet (UI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data provided under the Tariff will only become available when the Subscriber opt out of the Unlimited Internet service.

If subscriber is using One Year Internet (OYI), Half Year Internet (HYI), or Quarterly Internet (QI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data allowance provided under the Tariff will become available only after OYI, HYI or QI service is terminated by Subscriber.

If subscriber is using the Light Internet service, data provided under the Tariff will be used first. When used up, data usage will be billed at data rates applicable when the Tariff fee is not paid till the next billing cycle for the Tariff starts.

If subscriber is using the Bonus Internet (BI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and BI is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If subscriber has Data Packs, SMS Packs or other services with inclusive limited validity data and/or SMS allowance active on their account, data/SMS allowance with shorter validity period will be used first.

If subscriber is using Unlimited Nighttime Internet (UNI), the service fee will be collected and data allowance provided and used in accordance with its standard terms (01:00 to 09:00, Nur-Sultan time). When UNI data allowance is used up, data allowance provided under the Tariff will become available, subject to payment of the tariff fee.

Subscriber is using Video Service, data provided under this service will be used when subscribers access Video hostings.

If Subscriber has activated the Full Contact service, data with shorter validity period will be used first. When data allowance from both the service and Tariff is used up, standard data rates for the Tariff will apply for the remainder of that billing cycle, subject to payment of the Tariff fee

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

These rules may be reviewed or amended by the Company.

Active Boom

Tariff change effective from 07.06.2018. Learn more→

12+2 GBs of anytime data!

No more Daytime or Nighttime data on the Active Boom tariff. Enjoy it ANYTIME you need! On Active Boom, you get 12GB of inclusive allowance + 2GB under the Internet as a gift special offer.

These changes will come into force on 07.06.2018 after payment of the tariff fee. The Internet as a gift special offer is valid form 07.06.2018 through to 31.07.2018.

Effective 07.06.2018, the tariff terms will change as follows:

  1. Monthly fee - 2290 tenge
  2. The following data add-ons will no longer be available for purchase on this tariff:
    - 500MB for 290 tenge
    - 1GB for 390 tenge
    - 2GB for 590 tenge
    Instead, we offer
    - 1GB for 450 tenge
    - 2GB for 650 tenge.
    Changes related to data add-ons will come into force on 07.06.2018 and will not depend on your payment of the tariff fee.

All other tariff terms and conditions will remain unchanged.

Internet as a gift

If you have data allowance from both the tariff and your Internet as a gift, data allowance provided under the tariff will take priority, even if your Internet as a gift expires first. Unused Internet as a gift does not rollover into the next bill cycle.

Compatibility conditions

If you have Night Data Pack, One Year of Internet+, Internet+, Mobile Internet+, Online or any other data service active on your account, your Internet as a gift will always be used after the data allowance provided under any of the above services have been used up.

Unused Internet as a gift will be lost
- Upon its expiration;
- In case you switch tariffs or use the Early Tariff Restart option;
- Upon termination of the mobile services contract.

Data add-ons

  1. Data add-on is only available for purchase after payment of the Tariff fee.
  2. Data add-on is valid for 30 days from activation.
  3. You may purchase more than one data add-on at a time, in which case the data add-on expiring soonest will be used first. If you have data allowance from both the tariff and your data add-on, the data allowance expiring soonest will be used first.
  4. The data add-on price is collected on full upon its activation, subject to sufficient balance in your account.
  5. Unused data will be lost:
    • upon its expiration
    • upon termination of the mobile services contract
  6. Should you change your tariff, you will keep your data add-on until its expiration date. Data add-ons will not be available for activation when you switch to a different tariff.
  7. Data add-ons are not available if you have any of the following data services active on your account:
    - One Year of Internet
    - Half Year of Internet
    - Quarterly Internet
    - other speed-cap data services
    If you purchase a data add-on prior to activation of any of the above services, it will only become available for use after that service is switched off.
    Data add-ons can be activated along with the following services:
    - One Year of Internet+
    - Online
    - Mobile Internet Plus
    - Internet+
    - Bonus Internet
    In which case, the data allowance expiring soonest will be used first. When both allowances (from data service and add-on) are used up, the 14 tg/mb rate will apply through the end of your bill cycle.

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service. Details→

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Request early tariff restart
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. Dial *167# for early tariff restart. In this case, any unused allowance remaining from your previous tariff will be lost.
  2. To switch to any other available tariff, use appropriate USSD code or send a text.
  3. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Benefits


On-net calls

Free on-net calls


Off-net calls

220 minutes of calls to other cellular networks in KZ


Data

25GB of data (10GB daytime and 15GB of nighttime data)


SMS messages

1000 on-net SMS

 

Monthly, in case of successful tariff fee of 2090 tenge withdrawal.

Starting 30 June 2017, the terms of Active Boom will change as follows:

  • minutes allowance for calling other KZ mobiles has increased to 220 minutes;
  • tariff fee – 2090tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee.

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

PROMOTIONAL OFFERS for customers tariff:  

  • UNLIMITED playing and download of music through mobi music app on Active Boom tariff. Enjoy music for every mood! Available upon payment of tariff fee. Offer valid until 31.08.17.

To check bonus balance, dial *111*3#OK.

 

Additional data packages

Package Price
tenge, incl. VAT
Activation
command
Balance
check
500MB 290 *888*3*1*1#OK *888*3*3#OK
or
*111*3#OK
1GB 390 *888*3*1*2#OK
2GB 590 *888*3*1*3#OK

The package price will be deducted from your account upon activation, provided you have enough balance to cover the package price.

The package can only be activated in case of successful payment of the tariff fee.

Package is valid for 30 days from activation.

  • You will get a text message from us confirming that your package has been activated.
  • You can purchase an unlimited number of packages. When multiple packages are activated at a time, data with shorter validity period will be consumed first.
  •  Unused data allowance is lost:
    – when the package expires;
    – in case of termination of the mobile services contract.
  • When you migrate to another tariff, any unused data allowance will be available for remainder of the package validity period. Packages are no longer available when you switch tariffs.
  1. Package is not available for activation when subscribers have Unlimited Internet, One Year / Half Year / Quarterly Internet or other services that come with unlimited speed cap data allowance active on their account. If the package was purchased prior to activation any of the above services, data from the Package will not be available to the subscribers until they opt out of the service.
  2. Package can be activated along with One Year Internet+, Full Contact, Mobile Internet+, Internet+, and Bonus Internet services. In this case, data with shorter validity period will be consumed first. When data from both the Data Package and service runs out, data usage will be billed in accordance with the combinability rules applicable to such services.
  3. Package can be activated along with the ‘Light Internet’ add-on service, in which case data from Data package will take priority.
  4. Package can be activated along with ‘Unlimited Nighttime Internet’ service, in which case the service fee will be collected and data allowance available in accordance with its terms, i.e. between 01:00 and 09:00, Nur-Sultan time. During the rest of the time, data from Data package will be consumed.
  5. Package can be activated along with ‘Video Service’, in which case data provided under this service will be used when subscribers access Video hostings.
  6. When the subscriber has data allowance under both the tariff and data pack, data that expires first will be used up first.

These rules may be reviewed/amended by Company.

 
Service Inclusive allowance, 30 days**
Onnet calls (voice and video), per minute

Unlimited

Off-net domestic calls (cellular), per minute

220 minute – 0 tenge

Data

25GB

(10GB – 0 tenge 06:00 to 00:59:59;

15GB – 0 tenge 01:00 to 05:59:59)

On-net SMS, per text

1000 SMS – 0 tenge

When inclusive allowance is used up, calls to other KZ mobiles - 11 tg/min, onnet SMS - 7 tg/msg, data - 11 tg/mb.

When tariff fee is not paid, mobile calls (onnet & offnet) calls - 14 tg/min, onnet SMS - 7tg/msg, data - 14 tg/mb.

Guaranteed amount of services, regardless of whether the tariff fee is paid or not
Off-net domestic calls (landlines), per minute 15
Off-net domestic SMS, per text 11
International SMS, per text Standard rate
On-net MMS, per message 7
Always Available 0
Roaming**** Standard rates applicable on the date of service use, depending on the country visited and provider selected

You can defer the payment of fee by 24 hours and get access to your unused allowance (included onnet calls and texts, data, minutes to other KZ mobiles) + 15 free onnet SMS with our ‘15 SMS + bonus for 1 day’ service.

Service charge – 99 tenge

To activate, dial *900*1#OK.

Service is valid for 1 day after the next billing cycle for their tariff has started. After that any unused SMS allowance and remaining tariff allowance will be lost.

If the Service is activated for the second time, the SMS pack that expires first will be used up first

Service can be activated on the last day of the tariff billing cycle and on the day when the Service is used. After that the Service will not be available for activation and any unused bundle will be lost and the regular tariff fee will be become due.

You can activate the Service an unlimited number of times, but only once a day, subject to sufficient account balance to cover the Service fee.

If you switch tariffs, unused SMS pack as well as your remaining tariff allowance will be lost.

Service cannot be deactivated on the day of use.

Balance received with the use of Extra Balance, Auto Extra Balance and Mobile Help services can be used to pay the Service fee.

Combinability rules established for the Tariffs apply also to the Service.

Starting 17.12.2016, Active Boom tariff will no longer be available to new subscribers. Customers who activated this tariff before 17.12.2016 will be able to stay on it after this date.

For early tariff renewal, dial *167#. Details

Attention! If you switch from ‘Hallo Kazakhstan’ 1, 2, 3, Start, XS, S, M, L, XL to one of ‘Active’ tariffs, your period of interrupted tariff use will be reset to zero. Starting 27 May 2016, Hallo Kazakhstan tariffs will no longer be available to new subscribers and you will not be able to renew your subscription.

Rates include VAT and are valid across Kazakhstan, within our network coverage area.

Calls are billed in 1-second increments.

Data is billed in 1KB increments.

Maximum call duration – 30 minutes.

The MMS-Portal service is available to customers on this tariff, subject to activation of the MMS service: sending ММS to other KZ networks – 15 tenge per message; sending ММS internationally – 30 tenge per message.

* The full amount of fee is collected upon Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

** Inclusive allowance becomes available after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to the Company’s combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Data allowance will not be available if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance has been applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 06:00, according to Nur-Sultan time.

**** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

The Conference Call service is not available on this tariff.

If subscriber is using the One Year Internet+ (OYI+) service, data with shorter validity period will be used first. When data from both the tariff and OYI+ is used up, OYI+ data rates will apply until data provided under OYI+ or tariff is renewed, whichever is earlier.

If subscriber is using the Mobile Internet Plus (MI+) promotional service, the MIP service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and MI+ is used up, MI+ excess data rates will apply for the remainder of that billing period.

If subscriber is using the Internet+ service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and Internet+ is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If subscriber is using the Unlimited Internet (UI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data provided under the Tariff will only become available when the Subscriber opt out of the Unlimited Internet service.

If subscriber is using One Year Internet (OYI), Half Year Internet (HYI), or Quarterly Internet (QI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data allowance provided under the Tariff will become available only after OYI, HYI or QI service is terminated by Subscriber.

If subscriber is using the Light Internet service, data provided under the Tariff will be used first. When used up, data usage will be billed at data rates applicable when the Tariff fee is not paid till the next billing cycle for the Tariff starts.

If subscriber is using the Bonus Internet (BI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and BI is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If subscriber has Data Packs, SMS Packs or other services with inclusive limited validity data and/or SMS allowance active on their account, data/SMS allowance with shorter validity period will be used first.

The tariff name will change to Active Pro+.

If subscriber is using Unlimited Nighttime Internet (UNI), the service fee will be collected and data allowance provided and used in accordance with its standard terms (01:00 to 09:00, Nur-Sultan time). When UNI data allowance is used up, data allowance provided under the Tariff will become available, subject to payment of the tariff fee.

Subscriber is using Video Service, data provided under this service will be used when subscribers access Video hostings.

If Subscriber has activated the Full Contact service, data with shorter validity period will be used first. When data allowance from both the service and Tariff is used up, standard data rates for the Tariff will apply for the remainder of that billing cycle, subject to payment of the Tariff fee

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

These rules may be reviewed or amended by the Company.

Active Pro

Tariff change effective from 07.06.2018. Learn more→

17+2 GBs of anytime data!

No more Daytime or Nighttime data on the Active Pro tariff. Enjoy it ANYTIME you need! On Active Pro, you get 17GB of inclusive allowance + 2GB under the Internet as a gift special offer.

These changes will come into force on 07.06.2018 after payment of the tariff fee. The Internet as a gift special offer is valid form 07.06.2018 through to 31.07.2018.

Effective 07.06.2018, the tariff terms will change as follows:

  1. The tariff name will change to Active Pro+.
  2. Monthly fee - 2790 tenge
  3. The following data add-ons will no longer be available for purchase on this tariff:
    - 500MB for 290 tenge
    - 1GB for 390 tenge
    - 2GB for 590 tenge
    Instead, we offer
    - 1GB for 450 tenge
    - 2GB for 650 tenge.
    Changes related to data add-ons will come into force on 07.06.2018 and will not depend on your payment of the tariff fee.

All other tariff terms and conditions will remain unchanged.

Internet as a gift

If you have data allowance from both the tariff and your Internet as a gift, data allowance provided under the tariff will take priority, even if your Internet as a gift expires first. Unused Internet as a gift does not rollover into the next bill cycle.

Compatibility conditions

If you have Night Data Pack, One Year of Internet+, Internet+, Mobile Internet+, Online or any other data service active on your account, your Internet as a gift will always be used after the data allowance provided under any of the above services have been used up.

Unused Internet as a gift will be lost
- Upon its expiration;
- In case you switch tariffs or use the Early Tariff Restart option;
- Upon termination of the mobile services contract.

Data add-ons

  1. Data add-on is only available for purchase after payment of the Tariff fee.
  2. Data add-on is valid for 30 days from activation.
  3. You may purchase more than one data add-on at a time, in which case the data add-on expiring soonest will be used first. If you have data allowance from both the tariff and your data add-on, the data allowance expiring soonest will be used first.
  4. The data add-on price is collected on full upon its activation, subject to sufficient balance in your account.
  5. Unused data will be lost:
    • upon its expiration
    • upon termination of the mobile services contract
  6. Should you change your tariff, you will keep your data add-on until its expiration date. Data add-ons will not be available for activation when you switch to a different tariff.
  7. Data add-ons are not available if you have any of the following data services active on your account:
    - One Year of Internet
    - Half Year of Internet
    - Quarterly Internet
    - other speed-cap data services
    If you purchase a data add-on prior to activation of any of the above services, it will only become available for use after that service is switched off.
    Data add-ons can be activated along with the following services:
    - One Year of Internet+
    - Online
    - Mobile Internet Plus
    - Internet+
    - Bonus Internet
    In which case, the data allowance expiring soonest will be used first. When both allowances (from data service and add-on) are used up, the 14 tg/mb rate will apply through the end of your bill cycle.

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service. Details→

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Request early tariff restart
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. Dial *167# for early tariff restart. In this case, any unused allowance remaining from your previous tariff will be lost.
  2. To switch to any other available tariff, use appropriate USSD code or send a text.
  3. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Benefits


On-net calls

Free on-net calls


Off-net calls

290 minutes of calls to other cellular networks in KZ


Data

35GB of data (15GB daytime and 20GB of nighttime data)

 

Monthly, in case of successful tariff fee of 2590 tenge withdrawal.

Starting 30 June 2017, the terms of Active Pro will change as follows:

  • minutes allowance for calling other KZ mobiles has increased to 220 minutes;
  • tariff fee – 2590tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee.

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

PROMOTIONAL OFFERS for customers tariff:  

  • Play and download music hits UNLIMITED with mobi music app, DOWNLOAD or read online 850 000 books from bookmatе library on Active Pro tariff. Services are available upon payment of tariff fee. Offer valid till 31.08.17

To check bonus balance, dial *111*3#OK.

 

Additional data packages

Package Price
tenge, incl. VAT
Activation
command
Balance
check
500MB 290 *888*3*1*1#OK *888*3*3#OK
or
*111*3#OK
1GB 390 *888*3*1*2#OK
2GB 590 *888*3*1*3#OK

The package price will be deducted from your account upon activation, provided you have enough balance to cover the package price.

The package can only be activated in case of successful payment of the tariff fee.

Package is valid for 30 days from activation.

  • You will get a text message from us confirming that your package has been activated.
  • You can purchase an unlimited number of packages. When multiple packages are activated at a time, data with shorter validity period will be consumed first.
  •  Unused data allowance is lost:
    – when the package expires;
    – in case of termination of the mobile services contract.
  • When you migrate to another tariff, any unused data allowance will be available for remainder of the package validity period. Packages are no longer available when you switch tariffs.
  1. Package is not available for activation when subscribers have Unlimited Internet, One Year / Half Year / Quarterly Internet or other services that come with unlimited speed cap data allowance active on their account. If the package was purchased prior to activation any of the above services, data from the Package will not be available to the subscribers until they opt out of the service.
  2. Package can be activated along with One Year Internet+, Full Contact, Mobile Internet+, Internet+, and Bonus Internet services. In this case, data with shorter validity period will be consumed first. When data from both the Data Package and service runs out, data usage will be billed in accordance with the combinability rules applicable to such services.
  3. Package can be activated along with the ‘Light Internet’ add-on service, in which case data from Data package will take priority.
  4. Package can be activated along with ‘Unlimited Nighttime Internet’ service, in which case the service fee will be collected and data allowance available in accordance with its terms, i.e. between 01:00 and 09:00, Nur-Sultan time. During the rest of the time, data from Data package will be consumed.
  5. Package can be activated along with ‘Video Service’, in which case data provided under this service will be used when subscribers access Video hostings.
  6. When the subscriber has data allowance under both the tariff and data pack, data that expires first will be used up first.

These rules may be reviewed/amended by Company.

 
Service Inclusive allowance, 30 days**
Onnet calls (voice and video), per minute

Unlimited

Off-net domestic calls (cellular), per minute

290 minute – 0 tenge

Data

35GB

(15GB – 0 tenge 06:00 to 00:59:59;

20GB – 0 tenge 01:00 to 05:59:59)

On-net SMS, per text

1000 SMS – 0 tenge

When inclusive allowance is used up, calls to other KZ mobiles - 11 tg/min, onnet SMS - 7 tg/msg, data - 11 tg/mb.

When tariff fee is not paid, mobile calls (onnet & offnet) calls - 14 tg/min, onnet SMS - 7tg/msg, data - 14 tg/mb.

Guaranteed amount of services, regardless of whether the tariff fee is paid or not
Off-net domestic calls (landlines), per minute 15
Off-net domestic SMS, per text 11
International SMS, per text Standard rate
On-net MMS, per message 7
Always Available 0
Roaming**** Standard rates applicable on the date of service use, depending on the country visited and provider selected

You can defer the payment of fee by 24 hours and get access to your unused allowance (included onnet calls and texts, data, minutes to other KZ mobiles) + 15 free onnet SMS with our ‘15 SMS + bonus for 1 day’ service.

Service charge – 99 tenge

To activate, dial *900*1#OK.

Service is valid for 1 day after the next billing cycle for their tariff has started. After that any unused SMS allowance and remaining tariff allowance will be lost.

If the Service is activated for the second time, the SMS pack that expires first will be used up first

Service can be activated on the last day of the tariff billing cycle and on the day when the Service is used. After that the Service will not be available for activation and any unused bundle will be lost and the regular tariff fee will be become due.

You can activate the Service an unlimited number of times, but only once a day, subject to sufficient account balance to cover the Service fee.

If you switch tariffs, unused SMS pack as well as your remaining tariff allowance will be lost.

Service cannot be deactivated on the day of use.

Balance received with the use of Extra Balance, Auto Extra Balance and Mobile Help services can be used to pay the Service fee.

Combinability rules established for the Tariffs apply also to the Service.

Starting 17.12.2016, Active Pro tariff will no longer be available to new subscribers. Customers who activated this tariff before 17.12.2016 will be able to stay on it after this date.

For early tariff renewal, dial *167#. Details

Attention! If you switch from ‘Hallo Kazakhstan’ 1, 2, 3, Start, XS, S, M, L, XL to one of ‘Active’ tariffs, your period of interrupted tariff use will be reset to zero. Starting 27 May 2016, Hallo Kazakhstan tariffs will no longer be available to new subscribers and you will not be able to renew your subscription.

Rates include VAT and are valid across Kazakhstan, within our network coverage area.

Calls are billed in 1-second increments.

Data is billed in 1KB increments.

Maximum call duration – 30 minutes.

The MMS-Portal service is available to customers on this tariff, subject to activation of the MMS service: sending ММS to other KZ networks – 15 tenge per message; sending ММS internationally – 30 tenge per message.

* The full amount of fee is collected upon Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

** Inclusive allowance becomes available after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to the Company’s combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Data allowance will not be available if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance has been applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 06:00, according to Nur-Sultan time.

**** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

The Conference Call service is not available on this tariff.

If subscriber is using the One Year Internet+ (OYI+) service, data with shorter validity period will be used first. When data from both the tariff and OYI+ is used up, OYI+ data rates will apply until data provided under OYI+ or tariff is renewed, whichever is earlier.

If subscriber is using the Mobile Internet Plus (MI+) promotional service, the MIP service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and MI+ is used up, MI+ excess data rates will apply for the remainder of that billing period.

If subscriber is using the Internet+ service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and Internet+ is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If subscriber is using the Unlimited Internet (UI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data provided under the Tariff will only become available when the Subscriber opt out of the Unlimited Internet service.

If subscriber is using One Year Internet (OYI), Half Year Internet (HYI), or Quarterly Internet (QI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data allowance provided under the Tariff will become available only after OYI, HYI or QI service is terminated by Subscriber.

If subscriber is using the Light Internet service, data provided under the Tariff will be used first. When used up, data usage will be billed at data rates applicable when the Tariff fee is not paid till the next billing cycle for the Tariff starts.

If subscriber is using the Bonus Internet (BI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. Data with shorter validity period will be used first. When data from both the tariff and BI is used up, standard data rates for the Tariff will apply for the remainder of that billing period.

If subscriber has Data Packs, SMS Packs or other services with inclusive limited validity data and/or SMS allowance active on their account, data/SMS allowance with shorter validity period will be used first.

If subscriber is using Unlimited Nighttime Internet (UNI), the service fee will be collected and data allowance provided and used in accordance with its standard terms (01:00 to 09:00, Nur-Sultan time). When UNI data allowance is used up, data allowance provided under the Tariff will become available, subject to payment of the tariff fee.

Subscriber is using Video Service, data provided under this service will be used when subscribers access Video hostings.

If Subscriber has activated the Full Contact service, data with shorter validity period will be used first. When data allowance from both the service and Tariff is used up, standard data rates for the Tariff will apply for the remainder of that billing cycle, subject to payment of the Tariff fee

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

These rules may be reviewed or amended by the Company.

Hallo, Kazakhstan¹

Change in Tariff from 11.09.2018 Learn more→

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Tariff updates, effective on 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

Change in Tariff from 01.03.2018 Learn more→

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. To switch to any other available tariff, use appropriate USSD code or send a text.
  2. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

30 min to all KZ mobiles (inside home zone) 210

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Dear customer!

 Starting 30 June 2017, the terms of Hallo Kazakhstan-1 tariff will change as follows:

•      inclusive data allowance has increased to 11 GB (6GB – day, 5GB – night)

•      onnet SMS allowance has increased to 700 texts;

•      tariff fee – 1990 tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee. 

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

From 8 November 2016, inclusive data allowance on Hallo, Kazakhstan1 tariff will increase to 8GB (4GB - day, 4GB - night) and tariff fee will be 1690tg/mo. Changes will apply upon payment of tariff fee after 8 November 2016. All other terms will remain unchanged.

To check allowance balance, subscribers must dial *111*3# .

Service

Period of uninterrupted connection to Tariffs Hello, Kazakhstan*****

If monthly fee was collected**
1990 tg, 30 days

If monthly fee not collected

Inside home zone****

Outside home zone****

Inclusive allowance, 30 days**

Excessive usage rates**

On-net activ/Kcell and other domestic cellular operators voice calls, per 1 minute*

Month 1,2,3 (up to 90 days)

minutes to all domestic cellular operators

180 minutes – 0 tg

11 tg/min 11 tg/min 14 tg/min

On-net minutes  activ/Kcell

1310 minutes – 0 tg

Month 4,5,6 (from 91st day to 180th day)

minutes to all domestic cellular operators

250 minutes – 0 tg

On-net minutes  activ/Kcell

1240 minutes – 0 tg

From month 7
(from 181st day)

 

minutes to all KZ networks (on-net and off-net within RK)

1290 minutes – 0 tg

On-net minutes  activ/Kcell

200 minutes – 0 tg

Mobile Internet

6 GB - 0 tg (inclusive allowance available from 08:00 till 23:59:59 Nur-Sultan time). Excessive usage - 11 tg/MB (08:00 - 23:59:59 Nur-Sultan time)

14 tg/MB

5 GB - 0 tg (inclusive allowance available from 00:00 till 07:59:59 Nur-Sultan time). Excessive usage - 11 tg/MB (00:00 - 07:59:59 Nur-Sultan time)

On-net SMS

700 SMS – 0 tg, from 701st SMS -7 tg/SMS

7 tg/SMS

 Domestic landlines calls

15 tg

 

Off-net national SMS, per SMS

11 tg

InternationalSMS, per SMS

Standard rate

On-netMMS, per SMS

7 tg

On-net video calls, per min

7 tg

Always Available

0 tg

Roaming***

Standard roaming rates applicable on the date of service use, depending on the country visited and network provider selected

Dear customers! This is to inform that, effective 28.10.2015, subscription to "Hallo, Kazakhstan¹" tariff is closed.

The cost of services is valid on the territory of the Republic of Kazakhstan, in tenge, VAT inclusive.

Billing increment - 1 sec.

Rounding of internet traffic - 1 KB.

Maximum call duration - 30 minutes.

If Call Divert feature is enabled on the subscriber’s mobile phone (except for "no answer" call divert), he/she will be charged at the rates applicable outside the Home Zone.

The MMS-Portal value-added service is available to customers on this tariff plan, subject to activation of the MMS service: sending ММS to other KZ networks - 15 tenge per message; sending international ММS - 30 tenge per message.

* When making on-net calls, inclusive on-net minutes allowance will be used. When used up, all domestic cellular operators minutes allowance will be used (if available). If the subscriber calls to other cellular operator in KZ, all domestic cellular operators minutes allowance will be used (if available).

** The fee is collected at the time of Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff is not activated. In case of insufficiency of funds to debit a subscription fee when the tariff plan is connected, it will be activated according to the terms of billing when a subscription fee is failed to be written off. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

Inclusive allowance is provided after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to tariffs/services combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check bonus data balance, subscribers should dial *111*3#. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

You data allowance will not be available to you if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance is applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 00:00 and 08:00, according to Nur-Sultan time.

Data allowance will be available with access point name set to internet/WAP.

*** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

***** Subscriber's switching between the tariffs Hello, Kazakhstan¹, Hello, Kazakhstan², Hello, Kazakhstan³ shall be recorded and accounted for in order to determine the period of interrupted tariff use. If subscriber switches from any of the Tariffs to any other tariff not mentioned in this order, the period of uninterrupted use will be cancelled. If subscriber switched to the Tariff again, the period of uninterrupted use will start on the date of last Tariff activation.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

Combinability of services:

  1. ‘Yearly internet+’ service is available on plans with limited data allowance. In this case, data with shorter validity period will be used first. When data allowance provided under both this Service and plan is used up, data usage will be billed at rates applicable under the Service until the next billing cycle starts or until data allowance included in the your plan is renewed, whichever is earlier.
  2. If the Subscriber is using the Mobile Internet + promotional service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the promotional service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Mobile Internet + service.
  3. If the Subscriber is using the Internet + service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  4. If the Subscriber is using the Bonus Internet service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  5. If the Subscriber is using Internet Packs, Service Bundles or similar services with inclusive voice, data and/or SMS allowance with limited validity period, data allowance with shorter validity period will take priority.

These compatibility conditions may be amended or supplemented by the Operator.

According to the provisions of Operator's Public Agreement, provision of services to Subscribers may be suspended in the event the Subscriber violates the terms of the Public Agreement, commits wrongful acts or acts which the Operator believes can cause damage to Operator's network. The Subscriber may not, unless with the written consent of the Operator, use gateways and other special technical devices/tools/programs that are not intended for personal use and/or designed to provide third parties access to communications services, including those rendered by other operators, including fixed-line communication and Internet/IP telephony.

Find the full text of the Public Agreement here.

**** Tariff home zone includes the following localities, and the home zone can be found by dialing *166*4# .

Almaty region

Districts:

  • Balkhash
  • Enbekshikazakh
  • Zhambyl
  • Kapchagay
  • Raiymbek
  • Uygur
  • Aksu
  • Alakol
  • Eskeldi
  • Karatal
  • Kerbulak
  • Koksu
  • Panfilov
  • Sarkand
  • Taldykorgan
  • Tekeli

Akmola region

Cities:

  • the city of Kokshetau
  • the city of Stepnogorsk (except Settlement Bestobe)

Districts:

  • Burabai
  • Bulandy
  • Sandyktau
  • Yenbekshilder
  • Zerenda
All settlements covered by the company’s mobile network.
All settlements covered by the company’s mobile network.
All settlements covered by the company’s mobile network.
All settlements covered by the company’s mobile network.
All settlements covered by the company’s mobile network.
All settlements covered by the company’s mobile network.
All settlements covered by the company’s mobile network.
All settlements covered by the company’s mobile network.
All settlements covered by the company’s mobile network.
 

Additional data packages

Type of pack

Activation cost,
tenge, incl. of VAT

USSD-command
for activation

1 GB

450 

*888*3*1*1#

2 GB

650 

*888*3*1*2#

Additional data packages conditions

Hallo, Kazakhstan²

Change in Tariff from 11.09.2018 Learn more→

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Tariff updates, effective on 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

Change in Tariff from 01.03.2018 Learn more→

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. To switch to any other available tariff, use appropriate USSD code or send a text.
  2. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

30 min to all KZ mobiles 210

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Dear customer!

 Starting 30 June 2017, the terms of Hallo Kazakhstan-2 tariff will change as follows:

  • inclusive data allowance has increased to 20 GB (10GB – day, 10GB – night)
  • onnet SMS allowance has increased to 700 texts;
  • tariff fee – 2390 tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee. 

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

From 8 November 2016, inclusive data allowance on Hallo, Kazakhstan 2 tariff will increase to 17GB (8GB - day, 9GB - night) and tariff fee will be 2090 tg/mo. Changes will apply upon payment of tariff fee after 8 November 2016. All other terms will remain unchanged.

To check allowance balance, subscribers must dial *111*3# .

Service

Period of uninterrupted connection to Tariffs Hello, Kazakhstan****

If monthly fee was collected** 
2390 tg, 30 days

If monthly fee not collected

Inclusive allowance, 30 days**

Excessive usage rates**

On-net activ/Kcell and other domestic cellular operators voice calls, per 1 minute*

Month 1,2,3 (up to 90 days

minutes to all domestic cellular operators

220 minutes – 0 tg

11 tg/min 14 tg/min

On-net minutes  activ/Kcell

1570 minutes – 0 tg

Month 4,5,6 (from 91st day to 180th day)

minutes to all domestic cellular operators

300 minutes – 0 tg

On-net minutes  activ/Kcell

1490 minutes – 0 tg

From month 7
(from 181st day)

 

minutes to all KZ networks (on-net and off-net within RK)

1490 minutes – 0 tg

On-net minutes  activ/Kcell

300 minutes – 0 tg

Mobile Internet

10 GB – 0 tg (inclusive allowance available from 08:00 till 23:59:59 Nur-Sultan time)

11 tg/MB
(08:00 till 23:59:59 Nur-Sultan time)

14 tg/MB

10 GB – 0 tg (inclusive allowance available from 00:00 till 07:59:59 Nur-Sultan time)

11 tg/MB
 (00:00 till 07:59:59 Nur-Sultan time)

On-net SMS

700 SMS - 0 tg

7 tg/SMS

7 tg/SMS

 Domestic landlines calls

15 tg

Off-net national SMS, per SMS

11 tg

InternationalSMS, per SMS

Standard rate

On-net MMS, per SMS

7 tg

On-net video calls, per min

7 tg

Always Available

0 tg

Roaming****

Standard roaming rates applicable on the date of service use, depending on the country visited and network provider selected

Subscription to tariff closed effective on 26.10.15.

The cost of services is valid on the territory of the Republic of Kazakhstan, in tenge, VAT inclusive.

Billing increment - 1 sec.

Rounding of internet traffic - 1 KB.

Maximum call duration - 30 minutes.

The MMS-Portal value-added service is available to customers on this tariff plan, subject to activation of the MMS service: sending ММS to other KZ networks - 15 tenge per message; sending international ММS - 30 tenge per message.

* When making on-net calls, inclusive on-net minutes allowance will be used. When used up, all domestic cellular operators minutes allowance will be used (if available). If the subscriber calls to other cellular operator in KZ, all domestic cellular operators minutes allowance will be used (if available).

** The fee is collected at the time of Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff is not activated. If the fee has not been collected due to insufficient funds in the subscriber’s account, the Tariff will not be activated. If the fee has not been collected whe due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

Inclusive allowance is provided after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to tariffs/services combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check bonus data balance, subscribers should dial *111*3#. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

You data allowance will not be available to you if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance is applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 00:00 and 08:00, according to Nur-Sultan time.

Data allowance will be available with access point name set to internet/WAP.

*** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

**** Subscriber's switching between the tariffs Hello, Kazakhstan¹, Hello, Kazakhstan², Hello, Kazakhstan³ shall be recorded and accounted for in order to determine the period of interrupted tariff use. If subscriber switches from any of the Tariffs to any other tariff not mentioned in this order, the period of uninterrupted use will be cancelled. If subscriber switched to the Tariff again, the period of uninterrupted use will start on the date of last Tariff activation.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

Combinability of services:

  1. ‘Yearly internet+’ service is available on plans with limited data allowance. In this case, data with shorter validity period will be used first. When data allowance provided under both this Service and plan is used up, data usage will be billed at rates applicable under the Service until the next billing cycle starts or until data allowance included in the your plan is renewed, whichever is earlier.
  2. If the Subscriber is using the Mobile Internet + promotional service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the promotional service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Mobile Internet + service.
  3. If the Subscriber is using the Internet + service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  4. If the Subscriber is using the Bonus Internet service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  5. If the Subscriber is using Internet Packs, Service Bundles or similar services with inclusive voice, data and/or SMS allowance with limited validity period, data allowance with shorter validity period will take priority.

These compatibility conditions may be amended or supplemented by the Operator.

According to the provisions of Operator's Public Agreement, provision of services to Subscribers may be suspended in the event the Subscriber violates the terms of the Public Agreement, commits wrongful acts or acts which the Operator believes can cause damage to Operator's network. The Subscriber may not, unless with the written consent of the Operator, use gateways and other special technical devices/tools/programs that are not intended for personal use and/or designed to provide third parties access to communications services, including those rendered by other operators, including fixed-line communication and Internet/IP telephony.

Find the full text of the Public Agreement here.

 

Additional data packages

Type of pack

Activation cost,
tenge, incl. of VAT

USSD-command
for activation

1 GB

450 

*888*3*1*1#

2 GB

650 

*888*3*1*2#

Additional data packages conditions

Hallo, Kazakhstan³

Change in Tariff from 11.09.2018 Learn more→

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Tariff updates, effective on 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

Change in Tariff from 01.03.2018 Learn more→

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. To switch to any other available tariff, use appropriate USSD code or send a text.
  2. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

30 min to all KZ mobiles 210

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Dear customer!

Starting 30 June 2017, the terms of Hallo Kazakhstan-3 tariff will change as follows:

  • inclusive data allowance has increased to 30 GB (15GB – day, 15GB – night)
  • onnet SMS allowance has increased to 700 texts;
  • tariff fee – 3090 tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee. 

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

From 8 November 2016, inclusive data allowance on Hallo,Kazakhstan 3 tariff will increase to 27GB (13GB - day, 14GB - night) and tariff fee will be 2790tg/mo. Changes will apply upon payment of tariff fee after 8 November 2016. All other terms will remain unchanged.

To check allowance balance, subscribers must dial *111*3# .

Service

Period of uninterrupted connection to Tariffs Hello, Kazakhstan****

If monthly fee was collected** 
3090 tg, 30 days

If monthly fee not collected

Inclusive allowance, 30 days**

Excessive usage rates**

On-net activ/Kcell and other domestic cellular operators voice calls, per 1 minute*

Month 1,2,3 (up to 90 days

minutes to all domestic cellular operators

300 minutes – 0 tg

11 tg/min 14 tg/min

On-net minutes  activ/Kcell

2190 minutes – 0 tg

Month 4,5,6 (from 91st day to 180th day)

minutes to all domestic cellular operators

400 minutes – 0 tg

On-net minutes  activ/Kcell

2090 minutes – 0 tg

From month 7
(from 181st day)

 

minutes to all KZ networks (on-net and off-net within RK)

1990 minutes – 0 tg

On-net minutes  activ/Kcell

500 minutes – 0 tg

Mobile Internet

15 GB -  0tg (inclusive allowance available from 08:00 till 23:59:59 Nur-Sultan time)

11 tg/MB
(08:00 till 23:59:59 Nur-Sultan time)

14 tg/MB

15  GB -  0tg (inclusive allowance available from 00:00 till 07:59:59 Nur-Sultan time)

11 tg/MB
 (00:00 till 07:59:59 Nur-Sultan time)

On-net SMS

700 SMS - 0 tg

7 tg/SMS

7 tg/SMS

 Domestic landlines calls

15 tg

Off-net national SMS, per SMS

11 tg

InternationalSMS, per SMS

Standard rate

On-net MMS, per SMS

7 tg

On-net video calls, per min

7 tg

Always Available

0 tg

Roaming

Standard roaming rates applicable on the date of service use, depending on the country visited and network provider selected

Subscription to Hello, Kazakhstan³ tariff closed effective on 20.10.15.

The cost of services is valid on the territory of the Republic of Kazakhstan, in tenge, VAT inclusive.

Billing increment - 1 sec.

Rounding of internet traffic - 1 KB.

Maximum call duration - 30 minutes.

The MMS-Portal value-added service is available to customers on this tariff plan, subject to activation of the MMS service: sending ММS to other KZ networks - 15 tenge per message; sending international ММS - 30 tenge per message.

* When making on-net calls, inclusive on-net minutes allowance will be used. When used up, all domestic cellular operators minutes allowance will be used (if available). If the subscriber calls to other cellular operator in KZ, all domestic cellular operators minutes allowance will be used (if available).

** The fee is collected at the time of Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff is not activated. If the fee has not been collected due to insufficient funds in the subscriber’s account, the Tariff will not be activated. If the fee has not been collected whe due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

Inclusive allowance is provided after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to tariffs/services combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check bonus data balance, subscribers should dial *111*3#. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

You data allowance will not be available to you if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance is applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 00:00 and 08:00, according to Nur-Sultan time.

Data allowance will be available with access point name set to internet/WAP.

*** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

**** Subscriber's switching between the tariffs Hello, Kazakhstan¹, Hello, Kazakhstan², Hello, Kazakhstan³ shall be recorded and accounted for in order to determine the period of interrupted tariff use. If subscriber switches from any of the Tariffs to any other tariff not mentioned in this order, the period of uninterrupted use will be cancelled. If subscriber switched to the Tariff again, the period of uninterrupted use will start on the date of last Tariff activation.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

Combinability of services:

  1. ‘Yearly internet+’ service is available on plans with limited data allowance. In this case, data with shorter validity period will be used first. When data allowance provided under both this Service and plan is used up, data usage will be billed at rates applicable under the Service until the next billing cycle starts or until data allowance included in the your plan is renewed, whichever is earlier.
  2. If the Subscriber is using the Mobile Internet + promotional service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the promotional service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Mobile Internet + service.
  3. If the Subscriber is using the Internet + service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  4. If the Subscriber is using the Bonus Internet service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  5. If the Subscriber is using Internet Packs, Service Bundles or similar services with inclusive voice, data and/or SMS allowance with limited validity period, data allowance with shorter validity period will take priority.

These compatibility conditions may be amended or supplemented by the Operator.

According to the provisions of Operator's Public Agreement, provision of services to Subscribers may be suspended in the event the Subscriber violates the terms of the Public Agreement, commits wrongful acts or acts which the Operator believes can cause damage to Operator's network. The Subscriber may not, unless with the written consent of the Operator, use gateways and other special technical devices/tools/programs that are not intended for personal use and/or designed to provide third parties access to communications services, including those rendered by other operators, including fixed-line communication and Internet/IP telephony.

Find the full text of the Public Agreement here.

 

Additional data packages

Type of pack

Activation cost,
tenge, incl. of VAT

USSD-command
for activation

1 GB

450 

*888*3*1*1#

2 GB

650 

*888*3*1*2#

Additional data packages conditions

Hallo, Kazakhstan 2G

Tariff updates, effective on 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

ATTENTION!!! Starting 01.03.17, this tariff will no longer cover free access to the mobile versions of Facebook and Vkontakte and our standard data rates will apply to access these social media.

Free on-net calls after payment of monthly fee.

Service If monthly fee
was collected
If monthly fee
was not collected
On-net calls (voice and video) 0 ₸/min 7 ₸/min
Off-net national calls 15 ₸/min
On-net SMS/MMS 7 ₸/SMS
Off-net national SMS 12,33 ₸/SMS
International SMS Standard rate
Always Available 0 ₸
Mobile Internet 20,16 ₸/MB
Fee (30 days) 890 ₸
Roaming At standard roaming rates applied by Company as of the date is service use. Rates vary by country visited and carrier
Effective 27.05.2016, subscription to tariff is closed.

Monthly fee is collected upon tariff activation and then every 30 days between 00:00 and 02:00 Nur-Sultan time, subject to sufficient account balance. If monthly fee has not been collected due to insufficient balance, the tariff will not be activated. If monthly fee has not been collected between 00:00 and 02:00 due to insufficient balance, it will be collected any time after 02:00 when customer tops up their account and services and inclusive allowance will become available for use until the next billing cycle starts.

Maximum call duration - 30 minutes.

All rates shown in the above table apply across Kazkahstan.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

 

Additional data packages

Type of pack

Activation cost,
tenge, incl. of VAT

USSD-command
for activation

1 GB

450 

*888*3*1*1#

2 GB

650 

*888*3*1*2#

Additional data packages conditions

Hallo, Kazakhstan Start

Tariff updates, effective on 25.09.2018 Learn more→

If Hallo, Kazakhstan Start tariff fee is not collected:

  • - daily package including 150MB + 5 minutes on-net Kcell/activ is activated. Package fee – 70 tenge per day.

If the package is exhausted or the balance is not sufficient to collect the daily package fee, 1 megabyte of Internet and 1 minute of on-net call will cost 14 tenge (according to the tariffs when the subscription fee is not collected).

Conditions of daily package:

  1. The package is valid till 01:00 of the next day, Nur-Sultan time. The daily package fee is collected: daily from 00:00 to 02:00, Nur-Sultan time, if the balance is sufficient. Otherwise, after the balance is toped-up for the amount above 70 tenge.
  2. If the tariff fee is collected, the package is deactivated. Unused data allowance and minutes of daily package can be used until the end of validity period.
  3. If subscriber tops-up the balance for the amount sufficient to collect the subscription fee for both the tariff and the package, then both subscription fees will be collected and the relevant volume of services under the tariff and the daily package will be provided.
  4. The daily package can be deactivated or re-activated using the command *734#.
  5. The megabyte and minute balance under the package can be checked using the command*111*3#.
  6. When the subscriber has the volume of services under the daily package, the tariff or other services, then the volume that expires first will be used up first.

Change in Tariff from 11.09.2018 Learn more→

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Tariff updates, effective on 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

Change in Tariff from 01.03.2018 Learn more→

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. To switch to any other available tariff, use appropriate USSD code or send a text.
  2. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

30 min to all KZ mobiles (inside home zone) 210

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Dear customer!

Starting 30 June 2017, the terms of Hallo Kazakhstan Start will change as follows:

  • inclusive data allowance has increased to 8 GB (4GB – day, 4GB – night)
  • onnet SMS allowance has increased to 700 texts;
  • tariff fee – 1790 tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee.

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

ATTENTION!!! Starting 01.03.17, this tariff will no longer cover free access to the mobile versions of Facebook and Vkontakte and our standard data rates will apply to access these social media.

From 8 November 2016, inclusive data allowance on Hallo Kazakhstan Start tariff will increase to 5GB (2GB - day, 3GB - night) and tariff fee will be 1490tg/mo. Changes will apply upon payment of tariff fee after 8 November 2016. All other terms will remain unchanged.

To check the remaining balance, dial *111*3#

If Hallo, Kazakhstan Start tariff fee is not collected:
  • - daily package including 150MB + 5 minutes on-net Kcell/activ is activated. Package fee – 70 tenge per day.
Service Period of uninterrupted use of Hallo Kazakhstan Start, XS, S, M, L, XL tariff Monthly fee 1790 tg, 30 days If monthly fee is not collected
Calls originating in Home Zone* Outside home zone***
Inclusive allowance, 30 days** When inclusive allowance is used up**
On-net activ/Kcell and other domestic cellular operators voice calls, per 1 minute*   1-6 months (up to 180 days) minutes to all domestic cellular operators 90 minutes – 0tg 11 tg/min 11 tg/min Daily package **** / 14 tg / min
On-net minutes 900 minutes – 0tg
From 7th month (from 181st day) minutes to all domestic cellular operators 990 minutes – 0tg
Mobile internet 4 GB - 0 tg (inclusive allowance available from 08:00 till 00:59:59 Nur-Sultan time). Excessive usage - 11 tg/MB (08:00 - 00:59:59 Nur-Sultan time)  
Daily package **** / 14 tenge / MB
4 GB - 0 tg (inclusive allowance available from 01:00 till 07:59:59 Nur-Sultan time). Excessive usage - 11 tg/MB (01:00 - 07:59:59 Nur-Sultan time)
On-net SMS, per text 700 SMS – 0 tg, from 701st SMS -7 tg/SMS 7 tg/SMS
Domestic landlines calls, per minute 15 tenge
Off-net national SMS, per text 11 tg
International SMS, per text Standard rate
On-net MMS, per msg 7 tg
On-net video calls, per minute 7 tg
Always Available 0 tg
Roaming *** At standard roaming rates applied by Company as of the date is service use. Rates vary by country visited and carrier

****If the package is exhausted or the balance is not sufficient to collect the daily package fee, 1 megabyte of Internet and 1 minute of on-net call will cost 14 tenge (according to the tariffs when the subscription fee is not collected).

Conditions of daily package:

  1. The package is valid till 01:00 of the next day, Nur-Sultan time. The daily package fee is collected: daily from 00:00 to 02:00, Nur-Sultan time, if the balance is sufficient. Otherwise, after the balance is toped-up for the amount above 70 tenge.
  2. If the tariff fee is collected, the package is deactivated. Unused data allowance and minutes of daily package can be used until the end of validity period.
  3. If subscriber tops-up the balance for the amount sufficient to collect the subscription fee for both the tariff and the package, then both subscription fees will be collected and the relevant volume of services under the tariff and the daily package will be provided.
  4. The daily package can be deactivated or re-activated using the command *734#.
  5. The megabyte and minute balance under the package can be checked using the command*111*3#.
  6. When the subscriber has the volume of services under the daily package, the tariff or other services, then the volume that expires first will be used up first.
Effective 27.05.2016, subscription to tariff is closed.

All rates are shown in tenge inclusive of VAT, rates are valid across Kazkahstan.

Billing increment (call) - 1 sec.

Billing increment (data) - 1 KB.

Call duration - 30 minutes max.

 

The MMS Portal service is also available for the subscribers on this Tariff (subject to activation of the MMS service) at the following rates: off-net domestic ММS – 15 tenge per message, international ММS – 30 tenge per message..

** The tariff fee is collected at the time of tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the tariff will be available during the current billing cycle until the next billing cycle starts.

Inclusive allowance is provided after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to tariffs/services combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check bonus data balance, subscribers should dial *111*3#. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 08:00, according to Nur-Sultan time.

Data allowance included in the Tariff is available with APN set to internet or WAP.

*** When making on-net calls, inclusive on-net minutes allowance will be used. When used up, all domestic cellular operators minutes allowance will be used (if available). If the subscriber calls to other cellular operator in KZ, all domestic cellular operators minutes allowance will be used (if available).

**** Switching between the Hallo Kazakhstan Start, Hallo Kazakhstan XS, Hallo Kazakhstan S, Hallo Kazakhstan M; Hallo, Kazakhstan L and Hallo Kazakhstan XL tariffs will not affect subscriber’s uninterrupted use of the tariff. However, if subscribers switch to any tariff that does not belong to Hallo Kazakhstan Start, XS, S, M, L, XL line of tariffs, the period of uninterrupted use will be canceled and the counter will be started from zero when subscribers switch back to any of the Hallo Kazakhstan tariffs.

IMPORTANT! If you switch from Hallo Kazakhstan 1, Hallo Kazakhstan 2 or Hallo Kazakhstan 3 tariff to Hallo Kazakhstan Start, Hallo Kazakhstan XS, Hallo Kazakhstan S, Hallo Kazakhstan M, Hallo Kazakhstan L or Hallo Kazakhstan XL tariff, your period of uninterrupted tariff use will be reset to zero.

Combinability:

  1. ‘Yearly internet+’ service is available on plans with limited data allowance. In this case, data with shorter validity period will be used first. When data allowance provided under both this Service and plan is used up, data usage will be billed at rates applicable under the Service until the next billing cycle starts or until data allowance included in the your plan is renewed, whichever is earlier.
  2. If subscribers are using Mobile Internet Plus service, the service charge will be collected and data allowance provided according to the service conditions. In this case, data allowance with shorter validity period takes priority and will be consumed first. When data allowance provided under both the tariff and Mobile Internet Plus service is used up, data rates applicable under Mobile Internet Plus will apply till the next billing cycle starts.
  3. If subscribers are using Internet + service, the service charge will be collected and data allowance provided according to the service conditions. In this case, data allowance with shorter validity period takes priority and will be consumed first. When data allowance provided under both the tariff and Internet+ service is used up, data rates applicable under the tariff will apply till the next billing cycle starts.
  4. If subscribers are using Bonus Internet service, the service charge will be collected and data allowance provided according to the service conditions. In this case, data allowance with shorter validity period takes priority and will be consumed first. When data allowance provided under both the tariff and Bonus Internet service is used up, data usage will be charged based on the tariff rates.
  5. If subscribers are using Internet Packs, Service packs or any other similar bundles with limited off-net national calls / data / SMS allowance, allowance with shorter validity period will be used first.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

Hallo, Kazakhstan Start tariff home zone

  • South-KZ region
  • North-KZ region
  • West-KZ region
  • East-KZ region
  • Pavlodar region
  • Kostanay region
  • Kyzylorda region
  • Zhambyl region
  • Aktobe region
  • Taldykorgan, Tekeli, Kapchagay; Panfilov, Alakol, Kerbulak, Aksu, Koksu, Sarkand, Eskeldinsky, Karatal, Raimbeksky, Uygur, Enbekshikazakh, Balkhash, Zhambyl districts of Almaty region
  • Kokshetau, Stepnogorsk (except Bestobe); Zerenda, Sandyktau, Burabay, Bulandy, Enbekshilder, Arshaly (except Zhybek Zholy), Akkol, Astrakhan, Atbassar, Yegindykol, Yereimentau, Yessil, Zhaksyn, Zharkain, Korgalzhyn, Shortandy districts of Akmola region.
 

Additional data packages

Type of pack

Activation cost,
tenge, incl. of VAT

USSD-command
for activation

1 GB

450 

*888*3*1*1#

2 GB

650 

*888*3*1*2#

Additional data packages conditions

Hallo, Kazakhstan XS

Change in Tariff from 11.09.2018 Learn more→

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Tariff updates, effective on 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

Change in Tariff from 01.03.2018 Learn more→

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. To switch to any other available tariff, use appropriate USSD code or send a text.
  2. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

30 min to all KZ mobiles 210

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Dear customer!

Starting 30 June 2017, the terms of Hallo Kazakhstan XS will change as follows:

  • inclusive data allowance has increased to 11 GB (5GB – day, 6GB – night)
  • onnet SMS allowance has increased to 700 texts;tariff fee – 1990 tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee.

From 8 November 2016, inclusive data allowance on Hallo, Kazakhstan XS tariff will increase to 8GB (3GB - day, 5GB - night) and tariff fee will be 1690tg/mo. Changes will apply upon payment of tariff fee after 8 November 16. All other terms will remain unchanged.

ATTENTION!!! Starting 01.03.17, this tariff will no longer cover free access to the mobile versions of Facebook and Vkontakte and our standard data rates will apply to access these social media.

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

To check allowance balance, subscribers must dial *111*3#OK

Service Period of uninterrupted connection to Tariffs
"Hallo, Kazakhstan Start, XS, S, M, L, XL"****
If monthly fee was collected
1 990 tenge, 30 days
If monthly fee not collected
Inclusive allowance,
30 days**
Excessive usage rates**
On-net activ/Kcell and other domestic cellular operators voice calls, per 1 minute* Month 1-6
(up to 180 days)
minutes to all domestic cellular operators 120 minutes
0 tenge
11 tenge 14 tenge
Minutes on-net activ/Kcell 1 070 minutes
0 tenge
From 7th month
(from 181st day)
minutes to all domestic cellular operators 1 190 minutes
0 tenge
Mobile Internet,
per 1 MB
14 tenge
5 GB 0 tenge
(inclusive allowance available from 08:00 till 00:59:59 Nur-Sultan time)
11 tenge
(from 08:00 till 00:59:59 Nur-Sultan time)
6 GB 0 tenge
(inclusive allowance available from 01:00 till 07:59:59 Nur-Sultan time)
11 tenge
(from 01:00 till 07:59:59 Nur-Sultan time)
SMS activ/Kcell on-net,
per 1 message
700 SMS
0 tenge
7 tenge 7 tenge

Domestic landlines calls, per minute

15 tenge
SMS off-net,
per 1 message
11 tenge
International SMS,
per 1 message
Standard rate
MMS activ/Kcell on-net,
per 1 message
7 tenge
Videocalls on-net activ/Kcell,
per 1 minute
7 tenge
Always available 0 tenge
Roaming*** At standard roaming rates applied by Company as of the date is service use. Rates vary by country visited and carrier
Effective 27.05.2016, subscription to tariff is closed.

The cost of services is valid on the territory of the Republic of Kazakhstan, in tenge, VAT inclusive.

Billing increment - 1 sec.

Rounding of internet traffic - 1 KB.

Maximum call duration - 30 minutes.

The MMS-Portal value-added service is available to customers on this tariff plan, subject to activation of the MMS service: sending ММS to other KZ networks - 15 tenge per message; sending international ММS - 30 tenge per message услуги MMS.

* When making on-net calls, inclusive on-net minutes allowance will be used. When used up, all domestic cellular operators minutes allowance will be used (if available). If the subscriber calls to other cellular operator in KZ, all domestic cellular operators minutes allowance will be used (if available).

** The fee is collected at the time of Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff is not activated. If the fee has not been collected due to insufficient funds in the subscriber’s account, the Tariff will not be activated. If the fee has not been collected whe due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

Inclusive allowance is provided after the fee has been successfully collected. The voice, SMS and data allowance is valid for 30 days, subject to tariffs/services combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check bonus data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

You data allowance will not be available to you if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance is applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 08:00, according to Nur-Sultan time.

Data allowance will be available with access point name set to internet/WAP.

*** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

**** Switching between the Hallo, Kazakhstan Start; Hallo, Kazakhstan XS; Hallo, Kazakhstan S; Hallo, Kazakhstan M; Hallo, Kazakhstan L and Hallo, Kazakhstan XL tariffs will not affect subscriber’s uninterrupted use of the tariff. However, if subscribers switch to any tariff that does not belong to Hallo, Kazakhstan Start, XS, S, M, L, XL line of tariffs, the period of uninterrupted use will be canceled and the counter will be started from zero when subscribers switch back to any of the Hallo, Kazakhstan tariffs.

IMPORTANT! If you switch from Hallo Kazakhstan 1, Hallo Kazakhstan 2 or Hallo Kazakhstan 3 tariff to Hallo Kazakhstan Start, Hallo Kazakhstan XS, Hallo Kazakhstan S, Hallo Kazakhstan M, Hallo Kazakhstan L or Hallo Kazakhstan XL tariff, your period of uninterrupted tariff use will be reset to zero.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.


Combinability of services:

  1. ‘Yearly internet+’ service is available on plans with limited data allowance. In this case, data with shorter validity period will be used first. When data allowance provided under both this Service and plan is used up, data usage will be billed at rates applicable under the Service until the next billing cycle starts or until data allowance included in the your plan is renewed, whichever is earlier.
  2. If the Subscriber is using the Mobile Internet + promotional service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the promotional service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Mobile Internet + service.
  3. If the Subscriber is using the Internet + service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  4. If the Subscriber is using the Bonus Internet service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  5. If the Subscriber is using Internet Packs, Service Bundles or similar services with inclusive voice, data and/or SMS allowance with limited validity period, data allowance with shorter validity period will take priority.

These conditions may be reviewed or amended by Company.

 

Additional data packages

Type of pack

Activation cost,
tenge, incl. of VAT

USSD-command
for activation

1 GB

450 

*888*3*1*1#

2 GB

650 

*888*3*1*2#

Additional data packages conditions

Hallo, Kazakhstan S

Change in Tariff from 11.09.2018 Learn more→

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Tariff updates, effective on 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

Change in Tariff from 01.03.2018 Learn more→

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. To switch to any other available tariff, use appropriate USSD code or send a text.
  2. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

30 min to all KZ mobiles 210

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Dear customer!

Starting 30 June 2017, the terms of Hallo Kazakhstan S will change as follows:

  • inclusive data allowance has increased to 20 GB (8GB – day, 12GB – night)
  • onnet SMS allowance has increased to 700 texts;
  • tariff fee – 2290 tg/month.

Other than that, all other tariff terms and conditions remain unchanged.

Changes will apply after 30 June 2017 upon your payment of the tariff fee.

From 8 November 2016, inclusive data allowance on Hallo,Kazakhstan S tariff will increase to 17GB (6GB - day, 11GB - night) and tariff fee will be 1990 tg/mo. Changes will apply upon payment of tariff fee after 8 November 2016. All other terms will remain unchanged.

ATTENTION!!! Starting 01.03.17, this tariff will no longer cover free access to the mobile versions of Facebook and Vkontakte and our standard data rates will apply to access these social media.

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

 

To check allowance balance, subscribers must dial *111*3#OK

Service Period of uninterrupted connection to Tariffs
"Hallo, Kazakhstan Start, XS, S, M, L, XL"****
If monthly fee was collected
2290 tenge, 30 days
If monthly fee not collected
Inclusive allowance,
30 days**
Excessive usage rates**
On-net activ/Kcell and other domestic cellular operators voice calls, per 1 minute* Month 1-6
(up to 180 days)
minutes to all domestic cellular operators 200 minutes
0 tenge
11 tenge 14 tenge
Minutes on-net activ/Kcell 1 090 minutes
0 tenge
From 7th month
(from 181st day)
minutes to all domestic cellular operators 1 290 minutes
0 tenge
Mobile Internet,
per 1 MB
14 tenge
8 GB 0 tenge
(inclusive allowance available from 08:00 till 00:59:59 Nur-Sultan time)
11 tenge
(from 08:00 till 00:59:59 Nur-Sultan time)
12 GB 0 tenge
(inclusive allowance available from 01:00 till 07:59:59 Nur-Sultan time)
11 tenge
(from 01:00 till 07:59:59 Nur-Sultan time)
SMS activ/Kcell on-net,
per 1 message
700 SMS
0 tenge
7 tenge 7 tenge
Domestic landlines calls, per minute 15 tenge
SMS off-net,
per 1 message
11 tenge
International SMS,
per 1 message
Standard rate
MMS activ/Kcell on-net,
per 1 message
7 tenge
Videocalls on-net activ/Kcell,
per 1 minute
7 tenge
Always available 0 tenge
Roaming*** At standard roaming rates applied by Company as of the date is service use. Rates vary by country visited and carrier
Effective 27.05.2016, subscription to tariff is closed.

The cost of services is valid on the territory of the Republic of Kazakhstan, in tenge, VAT inclusive.

Billing increment - 1 sec.

Rounding of internet traffic - 1 KB.

Maximum call duration - 30 minutes.

The MMS-Portal value-added service is available to customers on this tariff plan, subject to activation of the MMS service: sending ММS to other KZ networks - 15 tenge per message; sending international ММS - 30 tenge per message услуги MMS.

* When making on-net calls, inclusive on-net minutes allowance will be used. When used up, all domestic cellular operators minutes allowance will be used (if available). If the subscriber calls to other cellular operator in KZ, all domestic cellular operators minutes allowance will be used (if available).

** The fee is collected at the time of Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff is not activated. If the fee has not been collected due to insufficient funds in the subscriber’s account, the Tariff will not be activated. If the fee has not been collected whe due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

Inclusive allowance is provided after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to tariffs/services combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check bonus data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

You data allowance will not be available to you if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance is applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 08:00, according to Nur-Sultan time.

Data allowance will be available with access point name set to internet/WAP.

*** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

**** Switching between the Hallo, Kazakhstan Start; Hallo, Kazakhstan XS; Hallo, Kazakhstan S; Hallo, Kazakhstan M; Hallo, Kazakhstan L and Hallo, Kazakhstan XL tariffs will not affect subscriber’s uninterrupted use of the tariff. However, if subscribers switch to any tariff that does not belong to Hallo, Kazakhstan Start, XS, S, M, L, XL line of tariffs, the period of uninterrupted use will be canceled and the counter will be started from zero when subscribers switch back to any of the Hallo, Kazakhstan tariffs.

IMPORTANT! If you switch from Hallo Kazakhstan 1, Hallo Kazakhstan 2 or Hallo Kazakhstan 3 tariff to Hallo Kazakhstan Start, Hallo Kazakhstan XS, Hallo Kazakhstan S, Hallo Kazakhstan M, Hallo Kazakhstan L or Hallo Kazakhstan XL tariff, your period of uninterrupted tariff use will be reset to zero.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

Combinability of services:

  1. ‘Yearly internet+’ service is available on plans with limited data allowance. In this case, data with shorter validity period will be used first. When data allowance provided under both this Service and plan is used up, data usage will be billed at rates applicable under the Service until the next billing cycle starts or until data allowance included in the your plan is renewed, whichever is earlier.
  2. If the Subscriber is using the Mobile Internet + promotional service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the promotional service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Mobile Internet + service.
  3. If the Subscriber is using the Internet + service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  4. If the Subscriber is using the Bonus Internet service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  5. If the Subscriber is using Internet Packs, Service Bundles or similar services with inclusive voice, data and/or SMS allowance with limited validity period, data allowance with shorter validity period will take priority.

These conditions may be reviewed or amended by Company.

 

Additional data packages

Type of pack

Activation cost,
tenge, incl. of VAT

USSD-command
for activation

1 GB

450 

*888*3*1*1#

2 GB

650 

*888*3*1*2#

Additional data packages conditions

Hallo, Kazakhstan M

Change in Tariff from 11.09.2018 Learn more→

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Tariff updates, effective on 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

Change in Tariff from 01.03.2018 Learn more→

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. To switch to any other available tariff, use appropriate USSD code or send a text.
  2. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

30 min to all KZ mobiles 210

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Dear customer!

Starting 30 June 2017, the terms of Hallo Kazakhstan M will change as follows:

  • inclusive data allowance has increased to 35 GB (13GB – day, 22GB – night)
  • onnet SMS allowance has increased to 700 texts;
  • tariff fee – 2490 tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee.

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

ATTENTION!!! Starting 01.03.17, this tariff will no longer cover free access to the mobile versions of Facebook and Vkontakte and our standard data rates will apply to access these social media.

From 8 November 2016, inclusive data allowance on Hallo,Kazakhstan M tariff will increase to 32GB (11GB - day, 21GB - night) and tariff fee will be 2190tg/mo. Changes will apply upon payment of tariff fee after 8 November 2016. All other terms will remain unchanged.

To check allowance balance, subscribers must dial *111*3#OK

Service Period of uninterrupted connection to Tariffs
"Hallo, Kazakhstan Start, XS, S, M, L, XL"****
If monthly fee was collected
2490 tenge, 30 days
If monthly fee not collected
Inclusive allowance,
30 days**
Excessive usage rates**
On-net activ/Kcell and other domestic cellular operators voice calls, per 1 minute* Month 1-6
(up to 180 days)
minutes to all domestic cellular operators 250 minutes
0 tenge
11 tenge 14 tenge
Minutes on-net activ/Kcell 1 240 minutes
0 tenge
From 7th month
(from 181st day)
minutes to all domestic cellular operators 1 490 minutes
0 tenge
Mobile Internet,
per 1 MB
14 tenge
13 GB 0 tenge
(inclusive allowance available from 08:00 till 00:59:59 Nur-Sultan time)
11 tenge
(from 08:00 till 00:59:59 Nur-Sultan time)
22 GB 0 tenge
(inclusive allowance available from 01:00 till 07:59:59 Nur-Sultan time)
11 tenge
(from 01:00 till 07:59:59 Nur-Sultan time)
SMS activ/Kcell on-net,
per 1 message
700 SMS
0 tenge
7 tenge 7 tenge
Domestic landlines calls, per minute 15 tenge
SMS off-net,
per 1 message
11 tenge
International SMS,
per 1 message
Standard rate
MMS activ/Kcell on-net,
per 1 message
7 tenge
Videocalls on-net activ/Kcell,
per 1 minute
7 tenge
Always available 0 tenge
Roaming*** At standard roaming rates applied by Company as of the date is service use. Rates vary by country visited and carrier
Effective 27.05.2016, subscription to tariff is closed.

The cost of services is valid on the territory of the Republic of Kazakhstan, in tenge, VAT inclusive.

Billing increment - 1 sec.

Rounding of internet traffic - 1 KB.

Maximum call duration - 30 minutes.

The MMS-Portal value-added service is available to customers on this tariff plan, subject to activation of the MMS service: sending ММS to other KZ networks - 15 tenge per message; sending international ММS - 30 tenge per message услуги MMS.

* When making on-net calls, inclusive on-net minutes allowance will be used. When used up, all domestic cellular operators minutes allowance will be used (if available). If the subscriber calls to other cellular operator in KZ, all domestic cellular operators minutes allowance will be used (if available).

** The fee is collected at the time of Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff is not activated. If the fee has not been collected due to insufficient funds in the subscriber’s account, the Tariff will not be activated. If the fee has not been collected whe due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

Inclusive allowance is provided after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to tariffs/services combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check bonus data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

You data allowance will not be available to you if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance is applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 08:00, according to Nur-Sultan time.

Data allowance will be available with access point name set to internet/WAP.

*** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

**** Switching between the Hallo, Kazakhstan Start; Hallo, Kazakhstan XS; Hallo, Kazakhstan S; Hallo, Kazakhstan M; Hallo, Kazakhstan L and Hallo, Kazakhstan XL tariffs will not affect subscriber’s uninterrupted use of the tariff. However, if subscribers switch to any tariff that does not belong to Hallo, Kazakhstan Start, XS, S, M, L, XL line of tariffs, the period of uninterrupted use will be canceled and the counter will be started from zero when subscribers switch back to any of the Hallo, Kazakhstan tariffs.

IMPORTANT! If you switch from Hallo Kazakhstan 1, Hallo Kazakhstan 2 or Hallo Kazakhstan 3 tariff to Hallo Kazakhstan Start, Hallo Kazakhstan XS, Hallo Kazakhstan S, Hallo Kazakhstan M, Hallo Kazakhstan L or Hallo Kazakhstan XL tariff, your period of uninterrupted tariff use will be reset to zero.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.


Combinability of services:

  1. ‘Yearly internet+’ service is available on plans with limited data allowance. In this case, data with shorter validity period will be used first. When data allowance provided under both this Service and plan is used up, data usage will be billed at rates applicable under the Service until the next billing cycle starts or until data allowance included in the your plan is renewed, whichever is earlier.
  2. If the Subscriber is using the Mobile Internet + promotional service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the promotional service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Mobile Internet + service.
  3. If the Subscriber is using the Internet + service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  4. If the Subscriber is using the Bonus Internet service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  5. If the Subscriber is using Internet Packs, Service Bundles or similar services with inclusive voice, data and/or SMS allowance with limited validity period, data allowance with shorter validity period will take priority.

These conditions may be reviewed or amended by Company.

 

Additional data packages

Type of pack

Activation cost,
tenge, incl. of VAT

USSD-command
for activation

1 GB

450 

*888*3*1*1#

2 GB

650 

*888*3*1*2#

Additional data packages conditions

Hallo, Kazakhstan L

Change in Tariff from 11.09.2018 Learn more→

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Tariff updates, effective on 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

Change in Tariff from 01.03.2018 Learn more→

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. To switch to any other available tariff, use appropriate USSD code or send a text.
  2. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

30 min to all KZ mobiles 210

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Dear customer!

Starting 30 June 2017, the terms of Hallo Kazakhstan L will change as follows:

  • inclusive data allowance has increased to 50 GB (18GB – day, 32GB – night)
  • onnet SMS allowance has increased to 700 texts;
  • tariff fee – 2990 tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee.

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

ATTENTION!!! Starting 01.03.17, this tariff will no longer cover free access to the mobile versions of Facebook and Vkontakte and our standard data rates will apply to access these social media.

From 8 November 2016, inclusive data allowance on Hallo,Kazakhstan L tariff will increase to 47GB (16GB - day, 31GB - night) and tariff fee will be 2690tg/mo. Changes will apply upon payment of tariff fee after 8 November 16. All other terms will remain unchanged.

Try our Active Pro+ tariff: 35GB + free onnet calls + 290min to other KZ mobiles + 1000 onnet SMS for only 2590tg/mo! Info and activation *166*1*55#

To check allowance balance, subscribers must dial *111*3#OK

Service Period of uninterrupted connection to Tariffs
"Hallo, Kazakhstan Start, XS, S, M, L, XL"****
If monthly fee was collected
2990 tenge, 30 days
If monthly fee not collected
Inclusive allowance,
30 days**
Excessive usage rates**
On-net activ/Kcell and other domestic cellular operators voice calls, per 1 minute* Month 1-6
(up to 180 days)
minutes to all domestic cellular operators 300 minutes
0 tenge
11 tenge 14 tenge
Minutes on-net activ/Kcell 1 690 minutes
0 tenge
From 7th month
(from 181st day)
minutes to all domestic cellular operators 1 990 minutes
0 tenge
Mobile Internet,
per 1 MB
14 tenge
18 GB 0 tenge
(inclusive allowance available from 08:00 till 00:59:59 Nur-Sultan time)
11 tenge
(from 08:00 till 00:59:59 Nur-Sultan time)
32 GB 0 tenge
(inclusive allowance available from 01:00 till 07:59:59 Nur-Sultan time)
11 tenge
(from 01:00 till 07:59:59 Nur-Sultan time)
SMS activ/Kcell on-net,
per 1 message
700 SMS
0 tenge
7 tenge 7 tenge
Domestic landlines calls, per minute 15 tenge
SMS off-net,
per 1 message
11 tenge
International SMS,
per 1 message
Standard rate
MMS activ/Kcell on-net,
per 1 message
7 tenge
Videocalls on-net activ/Kcell,
per 1 minute
7 tenge
Always available 0 tenge
Roaming*** At standard roaming rates applied by Company as of the date is service use. Rates vary by country visited and carrier
Effective 27.05.2016, subscription to tariff is closed.

The cost of services is valid on the territory of the Republic of Kazakhstan, in tenge, VAT inclusive.

Billing increment - 1 sec.

Rounding of internet traffic - 1 KB.

Maximum call duration - 30 minutes.

The MMS-Portal value-added service is available to customers on this tariff plan, subject to activation of the MMS service: sending ММS to other KZ networks - 15 tenge per message; sending international ММS - 30 tenge per message услуги MMS.

* When making on-net calls, inclusive on-net minutes allowance will be used. When used up, all domestic cellular operators minutes allowance will be used (if available). If the subscriber calls to other cellular operator in KZ, all domestic cellular operators minutes allowance will be used (if available).

** The fee is collected at the time of Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff is not activated. If the fee has not been collected due to insufficient funds in the subscriber’s account, the Tariff will not be activated. If the fee has not been collected whe due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

Inclusive allowance is provided after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to tariffs/services combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check bonus data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

You data allowance will not be available to you if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance is applied.

Switching between daytime and nighttime data allowance on this Tariff will take place automatically at 01:00 and 08:00, according to Nur-Sultan time.

Data allowance will be available with access point name set to internet/WAP.

*** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

**** Switching between the Hallo, Kazakhstan Start; Hallo, Kazakhstan XS; Hallo, Kazakhstan S; Hallo, Kazakhstan M; Hallo, Kazakhstan L and Hallo, Kazakhstan XL tariffs will not affect subscriber’s uninterrupted use of the tariff. However, if subscribers switch to any tariff that does not belong to Hallo, Kazakhstan Start, XS, S, M, L, XL line of tariffs, the period of uninterrupted use will be canceled and the counter will be started from zero when subscribers switch back to any of the Hallo, Kazakhstan tariffs.

IMPORTANT! If you switch from Hallo Kazakhstan 1, Hallo Kazakhstan 2 or Hallo Kazakhstan 3 tariff to Hallo Kazakhstan Start, Hallo Kazakhstan XS, Hallo Kazakhstan S, Hallo Kazakhstan M, Hallo Kazakhstan L or Hallo Kazakhstan XL tariff, your period of uninterrupted tariff use will be reset to zero.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.


Combinability of services:

  1. ‘Yearly internet+’ service is available on plans with limited data allowance. In this case, data with shorter validity period will be used first. When data allowance provided under both this Service and plan is used up, data usage will be billed at rates applicable under the Service until the next billing cycle starts or until data allowance included in the your plan is renewed, whichever is earlier.
  2. If the Subscriber is using the Mobile Internet + promotional service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the promotional service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Mobile Internet + service.
  3. If the Subscriber is using the Internet + service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  4. If the Subscriber is using the Bonus Internet service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  5. If the Subscriber is using Internet Packs, Service Bundles or similar services with inclusive voice, data and/or SMS allowance with limited validity period, data allowance with shorter validity period will take priority.

These conditions may be reviewed or amended by Company.

 

Additional data packages

Type of pack

Activation cost,
tenge, incl. of VAT

USSD-command
for activation

1 GB

450 

*888*3*1*1#

2 GB

650 

*888*3*1*2#

Additional data packages conditions

Hallo, Kazakhstan XL

Change in Tariff from 11.09.2018 Learn more→

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Tariff updates, effective on 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

Change in Tariff from 01.03.2018 Learn more→

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. To switch to any other available tariff, use appropriate USSD code or send a text.
  2. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

30 min to all KZ mobiles 210

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Dear customer!

Starting 30 June 2017, the terms of Hallo Kazakhstan XL will change as follows:

  •  inclusive any-time data allowance has increased to 35 GB;
  • onnet SMS allowance has increased to 700 texts;
  • tariff fee – 3990 tg/month.

Changes will apply after 30 June 2017 upon your payment of the tariff fee.

Attention! Starting 15.02.2017, the tariff terms will change. The amount of tariff fee and inclusive bundle will REMAIN UNCHAINGED. Details

ATTENTION!!! Starting 01.03.17, this tariff will no longer cover free access to the mobile versions of Facebook and Vkontakte and our standard data rates will apply to access these social media.

From 8 November 2016, inclusive data allowance on Hallo, Kazakhstan XL tariff will increase to 32GB  and tariff fee will be 3690tg/mo. Changes will apply upon payment of tariff fee after 8 November 16. All other terms will remain unchanged.

To check allowance balance, subscribers must dial *111*3#OK

Service Period of uninterrupted connection to Tariffs
"Hallo, Kazakhstan Start, XS, S, M, L, XL"****
If monthly fee was collected
3990 tenge, 30 days
If monthly fee not collected
Inclusive allowance,
30 days**
Excessive usage rates**
On-net activ/Kcell and other domestic cellular operators voice calls, per 1 minute* Month 1-6
(up to 180 days)
minutes to all domestic cellular operators 300 minutes
0 tenge
11 tenge 14 tenge
Minutes on-net activ/Kcell 1 690 minutes
0 tenge
From 7th month
(from 181st day)
minutes to all domestic cellular operators 1 990 minutes
0 tenge
Mobile Internet,
per 1 MB
35 GB 0 tenge 11 tenge 14 tenge
SMS activ/Kcell on-net,
per 1 message
700 SMS
0 tenge
7 tenge 7 tenge
Domestic landlines calls, per minute 15 tenge
SMS off-net,
per 1 message
11 tenge
International SMS,
per 1 message
Standard rate
MMS activ/Kcell on-net,
per 1 message
7 tenge
Videocalls on-net activ/Kcell,
per 1 minute
7 tenge
Always available 0 tenge
Roaming*** At standard roaming rates applied by Company as of the date is service use. Rates vary by country visited and carrier
Effective 27.05.2016, subscription to tariff is closed.

The cost of services is valid on the territory of the Republic of Kazakhstan, in tenge, VAT inclusive.

Billing increment - 1 sec.

Rounding of internet traffic - 1 KB.

Maximum call duration - 30 minutes.

The MMS-Portal value-added service is available to customers on this tariff plan, subject to activation of the MMS service: sending ММS to other KZ networks - 15 tenge per message; sending international ММS - 30 tenge per message услуги MMS.

* When making on-net calls, inclusive on-net minutes allowance will be used. When used up, all domestic cellular operators minutes allowance will be used (if available). If the subscriber calls to other cellular operator in KZ, all domestic cellular operators minutes allowance will be used (if available).

** The fee is collected at the time of Tariff activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the tariff is not activated. If the fee has not been collected due to insufficient funds in the subscriber’s account, the Tariff will not be activated. If the fee has not been collected whe due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient funds in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle until the next billing cycle starts.

Inclusive allowance is provided after the fee has been successfully collected. The voice, sms and data allowance is valid for 30 days, subject to tariffs/services combinability terms. Inclusive allowance is not available while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs.

To check bonus data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

You data allowance will not be available to you if it is applied while you are engaged in an active data session. We recommend that you close your current session (for that, disable Mobile Data in your device) and enable Mobile Data again after your data allowance is applied.

Data allowance will be available with access point name set to internet/WAP.

*** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 3330 or texting DA to 3330 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

**** Switching between the Hallo, Kazakhstan Start; Hallo, Kazakhstan XS; Hallo, Kazakhstan S; Hallo, Kazakhstan M; Hallo, Kazakhstan L and Hallo, Kazakhstan XL tariffs will not affect subscriber’s uninterrupted use of the tariff. However, if subscribers switch to any tariff that does not belong to Hallo, Kazakhstan Start, XS, S, M, L, XL line of tariffs, the period of uninterrupted use will be canceled and the counter will be started from zero when subscribers switch back to any of the Hallo, Kazakhstan tariffs.

IMPORTANT! If you switch from Hallo Kazakhstan 1, Hallo Kazakhstan 2 or Hallo Kazakhstan 3 tariff to Hallo Kazakhstan Start, Hallo Kazakhstan XS, Hallo Kazakhstan S, Hallo Kazakhstan M, Hallo Kazakhstan L or Hallo Kazakhstan XL tariff, your period of uninterrupted tariff use will be reset to zero.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link


Combinability of services:

  1. ‘Yearly internet+’ service is available on plans with limited data allowance. In this case, data with shorter validity period will be used first. When data allowance provided under both this Service and plan is used up, data usage will be billed at rates applicable under the Service until the next billing cycle starts or until data allowance included in the your plan is renewed, whichever is earlier.
  2. If the Subscriber is using the Mobile Internet + promotional service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the promotional service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Mobile Internet + service.
  3. If the Subscriber is using the Internet + service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  4. If the Subscriber is using the Bonus Internet service, the service fee will be collected and data allowance provided in accordance with its standard terms. In this case data with shorter validity period will take priority. When data provided under both the Tariff and the service is used up before the next Tariff billing cycle starts, the subscribers will be charged at data rates applicable under the Tariff.
  5. If the Subscriber is using Internet Packs, Service Bundles or similar services with inclusive voice, data and/or SMS allowance with limited validity period, data allowance with shorter validity period will take priority.

These conditions may be reviewed or amended by Company.

 

Additional data packages

Type of pack

Activation cost,
tenge, incl. of VAT

USSD-command
for activation

1 GB

450 

*888*3*1*1#

2 GB

650 

*888*3*1*2#

Additional data packages conditions

Active+

Service

Rate, tenge incl. VAT

Onnet calls (voice and video), per minute

1st minute

11

From 2nd minute

0

Calls to other KZ mobiles, per minute

12

Calls to KZ landlines, per minute

15

Onnet SMS/MMS, per message

7

Offnet SMS, per message

12

International SMS, per message

Standard rate

Always Available service

0

Mobile data, per MB

20

Roaming*

Standard rates applicable on the date of service use, depending on the country visited and  provider selected

Tariff is available for activation from 30.06.2017 until 30.09.2017.

Rates are shown inclusive of VAT. Rates are valid across Kazakhstan.

Billing increment

Calls – 1 second

Data – 1KB

Maximum call duration – 30 minutes

1 Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 300 or texting DA to 3003 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area.

The MMS-Portal service is available to customers on this tariff, subject to activation of the MMS service: sending ММS to other KZ networks - 15 tenge per message; sending ММS internationally - 30 tenge per message.

Important: a certain amount of data will be automatically reserved for your next 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be charged from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

Conference Call service is not available on this tariff.

Conversation

Change in Tariff from 11.09.2018 Learn more→

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

Tariff updates, effective on 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

Change in Tariff from 01.03.2018 Learn more→

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Request early tariff restart
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. Dial *167# for early tariff restart. In this case, any unused allowance remaining from your previous tariff will be lost.
  2. To switch to any other available tariff, use appropriate USSD code or send a text.
  3. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

From November 01, 2017 conditions of tariff plan was updated. In case of writing-off of subscription fee, 20 minutes of calls to other mobile operators within RK will be additionally charged, and bonus volume of onnet SMS will increase up to 225 SMS per month. Amount of subscription fee upon tariff plans will be equal to 790 tenge per month.

 

Additional data packages

Type of pack

Activation cost,
tenge, incl. of VAT

USSD-command
for activation

1 GB

450 

*888*3*1*1#

2 GB

650 

*888*3*1*2#

Additional data packages conditions

Also, you be able to add 60 minutes to your tariff for 390 tenge. To purchase add-on dial, *888#.

!Earlier conditions of additional packages
 
  • 0 tenge on-net calls;
  • On-net 225 SMS monthly;
  • 20 minute for off-net national mobile calls.

To check allowance balance, subscribers must dial *111*3#OK.

Service If 790 tenge* monthly fee is paid If monthly fee is not paid
Inclusive allowance, 30 days**
When inclusive allowance is used up
On-net call (voice and video), per minute 0 9
Off-net national mobile calls, per minute 20 minute / 0 tenge 12 12
On-net SMS, per text 225 SMS / 0 tenge 7 7
Guaranteed amount of services, regardless of whether the tariff fee is paid or not
Off-net national landlines calls, per minute 15
Data, 1 МБ 20
Off-net national mobile and landlines  SMS, per text 12
International SMS, per text Standard rate
On-net MMS, per message 7
Always Available 0
Roaming***
At standard roaming rates applied by Company as of the date is service use. Rates vary by country visited and carrier.

You can defer the payment of fee by 24 hours and get access to your unused allowance (included onnet calls and texts, data, minutes to other KZ mobiles) + 7 free onnet SMS with our ‘7 SMS + bonus for 1 day’ service.

Service charge – 39 tenge

To activate, dial *900*1#OK.

Service is valid for 1 day after the next billing cycle for their tariff has started. After that any unused SMS allowance and remaining tariff allowance will be lost.

If the Service is activated for the second time, the SMS pack that expires first will be used up first

Service can be activated on the last day of the tariff billing cycle and on the day when the Service is used. After that the Service will not be available for activation and any unused bundle will be lost and the regular tariff fee will be become due.

You can activate the Service an unlimited number of times, but only once a day, subject to sufficient account balance to cover the Service fee.

If you switch tariffs, unused SMS pack as well as your remaining tariff allowance will be lost.

Service cannot be deactivated on the day of use.

Balance received with the use of Extra BalanceAuto Extra Balance and Mobile Help services can be used to pay the Service fee.

Combinability rules established for the Tariffs apply also to the Service.

Service is available on The Conversation and The Conversation+ tariffs only.

Starting 17.12.2016, Conversation tariff will no longer be available to new subscribers. Customers who activated this tariff before 17.12.2016 will be able to stay on it after this date.

 

The cost of services is valid on the territory of the Republic of Kazakhstan, in tenge, VAT inclusive.

Billing increment – 1 second.

Rounding of internet traffic – 1 KB.

Maximum call duration – 30 minutes.

The MMS Portal service is also available for the subscribers on this Tariff (subject to activation of the MMS service) at the following rates: off-net domestic ММS – 15 tenge per message, international ММS – 30 tenge per message.

* The tariff fee is collected in full upon its activation and then every 30 days between 00:00 and 02:00 (Nur-Sultan time), subject to sufficient balance to cover the fee, otherwise the Tariff will not be activated. If the fee has not been collected when due between 00:00 and 02:00 (Nur-Sultan time) due to insufficient balance in the subscriber’s account, it will be collected after the subscriber tops up his/her account on that particular day and full service as per the Tariff will be available during the current billing cycle and valid until the next billing cycle starts.

** Inclusive allowance is provided after the fee has been successfully collected and is valid until the next billing cycle starts. Inclusive allowance is not available for use while the subscriber is roaming; any unused allowance is canceled when subscribers switch tariffs. To check allowance balance, subscribers must dial *111*3#OK.

*** Service is available outside the Republic of Kazakhstan and Company’s coverage area. When necessary, the Subscribers can turn off Roaming by texting NET to 300 or texting DA to 3003 to turn it on again. Roaming can be turned on/off in Kazakhstan only, within the Company’s network coverage area

Conference Call service is not available on this Tariff.

Upon termination of the Tariff, Subscribers will be switched to their previous tariffs or, if such tariff is not available, outgoing calls will be suspended until the Subscribers switch to any other available tariff, unless otherwise stipulated by RK laws or Public Agreement.

Attention: a certain amount of data will be automatically reserved for your first 2G/3G session or once you access 4G network. If you run out of data allowance – a certain amount of money will be reserved from your account to ensure uninterrupted browsing. To find out more about data reservation, click this link.

By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services.

Combinability of services:

If Subscriber is using the Yearly Internet+ (YI+) service, the service fee will be collected and data allowance provided in accordance with the terms of YI+. When data allowance is used up, YI+ excess data rates will apply.

If Subscriber is using the Mobile Internet Plus (MIP) promotional service, the MIP service fee will be collected and data allowance provided in accordance with its standard terms. When data allowance is used up, MIP excess data rates will apply for the remainder of that billing period. If MIP fee is not paid, data usage will be billed as per the Tariff.

If Subscriber is using the Internet+ service, the service fee will be collected and data allowance provided in accordance with its standard terms. When data allowance is used up, the Internet+ excess data rates will apply for the remainder of that billing period. If Internet+ fee is not paid, data usage will be billed as per the Tariff.

If Subscriber is using the Bonus Internet (BI) service, the service fee will be collected and data allowance provided in accordance with its standard terms. When BI data allowance is used up, BI excess data rates will apply for the remainder of that billing period. If BI fee is not paid, data usage will be billed as per the Tariff.

If Subscriber has services with inclusive limited validity SMS allowance active on their account, SMS allowance with shorter validity period will be used first.

The Company may review or amend these rules.

Week

Tariff updates effective 22.08.2018 Learn more→

The 500MB, 1GB and 2GB data add-ons will not be available. Instead, you will be able to purchase1GB for 450 tenge and 2GB for 650 tenge (subject to your payment of the tariff fee for the current bill cycle).

To purchase add-ons dial, *888#.

All other terms and conditions of the tariffs remain unchanged.

From 11 September 2018, access to the Internet will not be blocked when customers fail to pay the monthly fee on the following tariffs. A per-MB rate will apply if a customer has no other data services/data add-ons active on their account. All other terms and conditions of the said tariffs remain unchanged.

 

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service.Details→

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Change tariff
    • Purchase an extra service package
    • Give consent to operator to charge data overage rates after your inclusive data allowance is used up.
  1. To switch to any other available tariff, use appropriate USSD code or send a text.
  2. To purchase an extra package of minutes, SMS or data, dial *888#.

Package type

Cost, tg VAT

Connection command

60 minutes for other RK cellular operators

390

*888*1*1#

30 SMS within the activ / Kcell network

150

*888*2*1#

Internet package 500 MB

290

*888*3*1*1#

Internet package 1 MB

390

*888*3*1*2#

Internet package 2 MB

590

*888*3*1*3#

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*1#

To restore access to Outgoing calls and provide consent to be charged overage rates

*325*2#

To restore access to Mobile data and provide consent to be charged overage rates

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

*325*4#

To restore access to All services from your inclusive allowance: minutes, data, onnet SMS and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

Tariff plan with 400 tenge weekly subscription fee. Bonus volume of services is available when subscription fee is written-off from the balance of subscriber in full volume in case of connection to the tariff plan and then after each 7 days.

Tariff plan is active from 25.09.2017.

Services cost

In case of writing-off of subscription fee

Mobile internet

3GB 0

In case of excess 11/MB

On-net Activ/Kcell calls, voice and video

0/min

Outgoing calls to other cellular operators within Republic of Kazakhstan

20 minute 0/min

from 21 minute 11/min

In case of non-writing-off of subscription fee

Mobile internet

14/MB

On-net Activ/Kcell calls, voice and video

14/min

Outgoing calls to other cellular operators within Republic of Kazakhstan

14/min

 

Scope of services, not depending on writing-off of subscription fee

  • Outgoing calls to city numbers within Republic of Kazakhstan: 18 tenge per minute
  • On-net Activ/Kcell SMS: 7 tenge per message
  • On-net Activ/Kcell MMS: 7 tenge per message
  • SMS to other networks within Republic of Kazakhstan: 11 tenge per message
  • Always Available: 0 tenge
  • Roaming: according to tariffs of the Company, applicable on the date of use of the Service and depending on the visited country of Subscriber and operator chosen by the Subscriber

You can connect to the Tariff Plan by purchasing a start pack with a pre-installed Tariff Plan and activating a SIM card. If at the time of connection of the tariff plan on the subscriber’s balance there are funds in sufficient amount to pay the subscription fee, the tariff plan will be connected but at that tariffication of the services will be made based on tariffs as if the subscriber fee is not written off according to the tariff plan.

Subscription fee is written-off from the balance of Subscriber in full volume in case of connection to the Tariff plan and then after each 7 days from 00:00 to 02:00 according to Nur-Sultan time at sufficient positive balance. If subscription fee is not written-off from 00:00 to 02:00 due to lack of funds on the balance, then during topping up the balance for the sufficient amount after 02:00, the subscription fee will be written-off in full, and services upon Tariff plan will be provided in the volume which is corresponding to conditions of the Tariff plan for use in current period of tariffication before established subscription fee writing-off.

Bonus volume of services is charged only in case of successful writing-off of subscription fee. Minutes, MB are valid till the following established writing-off of subscription fee in accordance with compatibility terms. Bonus volume of services is not valid in roaming, cancelled in case of deactivation of Tariff plan.

Bonus volume at 0 tenge is included in the cost of Tariff plan and available only upon condition of writing-off of subscription fee.

Check of balance of bonus traffic is available by dialing the USSD-combination *111*3#OK. Subscriber controls over using of own bonus traffic and carries out check of its charging. By continuing to use the services after your inclusive allowance has been depleted, you agree to be charged for further usage of those services. The Company does not compensate expenses of Subscriber from main balance in case of using up of bonus traffic or in case of expenditure before bonus traffic charging. Bonus internet-traffic upon the Tariff plan, charged during active internet-session, will not be valid. It is recommended to close the current session in similar situations (having deactivated and activated transfer of mobile data in the device) and restart use of internet after the traffic charging. Bonus internet-traffic upon the Tariff plan is valid in case of internet access point, set in the subscriber device.

The Roaming service will be available beyond the Republic of Kazakhstan and coverage areas of the Company. In case of necessity the Subscriber can deactivate the Roaming service by sending SMS to number 3330 with the NET word. In case of repeated activation it is necessary to send SMS to the number 3330 with the DA text. Deactivation and repeated activation of the service is possible in the territory of the Republic of Kazakhstan—in the coverage area of the Company.

All tariffs are specified in tenge with VAT and valid only in the territory of the Republic of Kazakhstan in the coverage area of the Company. Billing increment of outgoing calls—1 sec. Rounding of internet traffic—1 KB. Duration of outgoing voice connection—up to 30 minutes.

The Conference service is not available on the Tariff Plan.

If the balance of Internet traffic on the Tariff Plan is over 20 MB, then in the first open Internet session in 2G / 3G networks or when registering the device in a 4G network, the reservation of Internet traffic in the amount of 20MB takes place. If the balance of Internet traffic is less than 20MB, then the Internet traffic in the amount of 4MB is reserved. If the balance of Internet traffic is less than 4 MB or is completely absent, then a balance reservation is made in the amount of 4 MB at the current tariff for the mobile Internet. In case of using several Internet services, the reservation of Internet traffic or balance can be carried out within each used service.

The Services not specified here used by the Subscriber are charged according to the tariffs acting at the time of using such services.

When activating with the additional Internet service «Annual Internet +», Internet traffic with a shorter validity period is primarily used. When using up Internet traffic for both the «Annual Internet +» service and upon the Tariff Plan, the mobile Internet tariffication will be charged according to the conditions of the «Annual Internet +» service until the next traffic accrual for the service, or until the next traffic accrual upon the Tariff Plan, depending on which event will come sooner.

When activating with the «Mobile Internet Plus» promo service, the subscription fee for this service is withdrawn based on standard conditions of the service, traffic is provided in accordance with the conditions of the «Mobile Internet Plus» service, while the traffic with a shorter validity period is primarily used. In case of using up traffic, both upon the Tariff Plan and on the service, the tariffication on the mobile Internet before the next scheduled writing-off of subscription fee upon the Tariff Plan will be carried out according to the tariffs established by the «Mobile Internet Plus» service.

When activating with the additional internet service «Internet +», the subscription fee upon the service is written off based on standard conditions of the service, the traffic is provided in accordance with the conditions of the service, at that the traffic with a shorter validity period is primarily used. In case of using up traffic, both upon the Tariff Plan and on the service, the tariffication on the mobile Internet before the next scheduled writing-off of subscription fee will be made in accordance with the Tariff Plan.

When activating with the additional internet service «Bonus Internet», the subscription fee upon the service is written off based on standard conditions of the service, the traffic is provided in accordance with the conditions of the service, at that the traffic with a shorter validity period is primarily used. In case of using up traffic, both upon the Tariff Plan and on the service, the tariffication on the mobile Internet before the next scheduled writing-off of subscription fee will be made in accordance with the Tariff Plan.

When activating with the additional internet service «Online», traffic with a shorter validity period is primarily used. In case of using up traffic, both upon the Tariff Plan and on the service, the tariffication on the mobile Internet before the next scheduled writing-off of subscription fee will be made in accordance with the Tariff Plan.

When activating with other mobile Internet services, outgoing on-net communication or other mobile operators of the RK and / or on-net SMS with a limited period of minutes, traffic with a shorter validity period is primarily used.

These compatibility conditions can be amended or supplemented by the Company.

Pysyk+

Effective on 1 March 2018, we will change the terms of use of inclusive allowance on your tariff. If you run out of any service from your inclusive allowance before it is due to renew, you will not be charged overage rates but access to that service will be blocked for the remainder of that bill cycle.

Separate block will be set for each service included in your allowance: Calls, Data and Onnet SMS. You will receive a SMS notification that you have hit your limit for the respective service. Details→

When access to service is not blocked

If monthly tariff fee is not paid, the standard voice/sms/data rates for your tariff will apply.

Attention! Access to the Internet will be blocked, unless you give your consent to be charged standard data rates for your tariff.

How to restore access to service

  1. Follow the instructions contained in the SMS-message.
  2. Go to http://zero.activ.kz where you can
    • Top up your account
    • Change tariff
    • Purchase an extra service package
  1. To switch to any other available tariff, use appropriate USSD code or send a text.
  2. To purchase an extra package of SMS dial *888#.

Extra pack is valid for 30 days from activation (till 23:59 of the 30th day, Nur-Sultan time).
Any unused allowance from the extra pack will be lost upon expiration its expiration or in case of termination of mobile services contract.
In case of tariff change, subscriber will be able to use his/her extra pack until its expiration date.
When the subscriber has similar allowances from both the extra pack and the tariff, the allowance expiring soonest will be used fist. Subscriber may purchase more than one extra pack, in which case allowance expiring soonest will be used fist. When the subscriber has similar allowances from the extra pack and other services that come with inclusive minutes/sms allowance, allowance expiring soonest will be used fist.
When allowance from the extra pack is depleted, further usage will be in accordance with the subscriber’s tariffs and/or such other service, subject to compatibility rules.

  1. Dial *325# to give consent to operator to charge respective overage rates after your inclusive allowance is used up.

Henceforth, access to the respective service(s) will not be blocked and you will be charged the overage rate for that service (see your Tariff terms and conditions). USSD codes:

USSD-comands

Action

*325*3#

To restore access to Mobile data and provide consent to be charged overage rates

Consent is valid as long as:

  • you stay on this tariff;
  • remain the owner of your mobile number.

You can withdraw your consent any time. To that end, submit a written notice of consent withdrawal to Kcell Center or simply switch to a different tariff.

  • Starting 01.03.17, this tariff will no longer cover free access to the mobile versions of Facebook and Vkontakte and our standard data rates will apply to access these social media.<