Call Filter

Incoming Call Filter

«Incoming call filter» service allows You to manage Your own incoming calls and SMS: block by «Black» list, including hidden number calls, or allow by «White» list.

Also service allows You to set up forwarding of SMS from all or defined numbers. To do this, it is necessary to install an app for Android, iOS, Windows Phone or enter Personal cabinet through the computer and configure the rules for forwarding SMS in Black list settings for the numbers in the «Black» list.

 
 

«Black» list provides You the opportunity for setting block for incoming calls and/or SMS from specified numbers, and also for calls from hidden numbers.

«White» list provides opportunity for setting only those numbers from which you want to receive incoming calls and/or SMS.

«Black» and «White» may be defined in respect of the following communication services:

  1. Incoming voice calls and SMS;
  2. Incoming voice calls only;
  3. Incoming SMS only.

If blocked subscriber tries to call You, he/she will hear the short tones. Short tones may be replaced with Your own greeting message or, if the list is set up via mobile app or personal cabinet from computer, with one of standard network responses: busy, out of coverage or wrong number. Also, via mobile app or personal cabinet from computer it is possible to set up the receival for notifications on call or SMS sending attempts

To easily manage the service with an access to all features install an app for Android, iOS, Windows Phone or enter Personal cabinet on the computer and choose «Incoming call filter» in «My activ» section.

*155#

Main menu

If You are not subscribed for the service yet

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Activation

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Details

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Main menu

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Black list management

If You have already subscribed for the service

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White list management

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Activation of the «Black» or «White» list

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Details

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Disconnection

Activation Send word «вкл» or «on» to any of the following numbers 801, 802, 803, 901, 902, 903
Disconnection Send word «откл» or «off» to any of the following numbers 801, 802, 803, 901, 902, 903
Status
check
Send word «стат» or «stat» to any of the following numbers 801, 802, 803, 901, 902, 903
Black list
activation
Send word «акт» or «act» to any of the following numbers 801, 802, 803
White list
activation
Send word «акт» or «act» to any of the following numbers 901, 902, 903
Details Send word «инфо» or «info» to any of the following numbers 801, 802, 803, 901, 902, 903

After the service is activated, the Black list automatically becomes active. After activation of the White list, the Black list is deactivated, in this case all numbers of the Black list survive. After activation of the Black list, the White list is deactivated, in this case all numbers of the White list survive.

Action

For calls and SMS,

send to 801

For calls,

send to 802

For SMS,

send to 803

number should be specified international format

(example: 77011234567, 18001234567, 963581234567)

Adding

the number

+number

+number

+number

the blocking of hidden numbers

+0

+0

the blocking of any numbers

+00

+00

+00

Removing

the number

-number

-number

-number

the blocking of hidden numbers

-0

-0

the blocking of any numbers

-00

-00

-00

Clearing the list

Completely clearing the «Black» list

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Getting the list

«list» or «список»

«list» or «список»

«list» or «список»

Action

For calls and SMS,

send to 901

For calls,

send to 902

For SMS,

send to 903

number should be specified international format

(example: 77011234567, 18001234567, 963581234567)

Adding the number

+number

+number

+number

Removing the number

-number

-number

-number

Clearing the list

Getting the list

«list» or «список»

«list» or «список»

«list» or «список»

In case the service is connected, the Black list automatically becomes active.

The active list is marked with adding of the word (act) after the name.

Attention! If you activated the White list and it is empty, then the incoming voice calls and SMS will be unavailable for you.

Call 2550 voice portal and record own greeting for blocked subscribers. Re-recording and removing of the greeting can be also done on the 2550 voice portal.

After recording and saving the greeting, it will be automatically activated and played for all blocked subscribers instead of ring tones.

The recorded greeting is not played if the called subscriber is in roaming. Managing the own greeting is not available in roaming.

  • Subscriber fee for the service per day — 10 tenge*. Price is shown inclusive of VAT.
  • Service connection/disconnection — free.
  • Service management — free.
  1. All Kcell, activ and subscribers may use the service.
  2. The Service operates in roaming.
  3. Any mobile, PSTN, inter-city and international numbers may be included into the Black and White lists.
  4. The maximum admissible quantity of numbers in the Black and White lists amounts to 500.
  5. The Service operates only if the number is identified correctly.
  6. In case the Service is disconnected automatically due to lack of money, all numbers, included into the lists, are kept in the profile of a subscriber within 30 days.
  7. In case the service is disconnected by a subscriber, the numbers, included into the lists, are removed, the subscriber’s profile is cleared.
  8. Attention! Service ’Filter’ does not apply to video calls.
  9. Service covers outgoing calls only.
  10. The White and Black Lists cannot be used for SMS and MMS and other services.
 

* Fee is collected between 00:00 and 02:00 Nur-Sultan time. If no fee is collected during this time due to insufficient funds in the subscriber’s account, it will be collected after 02:00 once the account is topped up with funds sufficient to cover the fee. If no fee can be collected during 30 consecutive days, the service will be stopped.

 

Outgoing Call Filter

«Outgoing call filter» service allows You to manage Your own outgoing calls: block by «Black» list or allow by «White» list.

 
 

«Black» list provides You the opportunity for setting block for outgoing calls to specified numbers.

«White» list provides opportunity for setting only those numbers to which you want to make outgoing calls.

«Black» and «White» lists can work simultaneously after adding the numbers in both lists. In such case «White» list is of higher priority. For instance, to allow calls to predefined numbers only, it is necessary to add blocking of all numbers in «Black» list first using appropriate command and then add needed numbers in «White» list.

When try to call a blocked number You will hear a message on call barring. While in roaming You will hear short tones, in this case notification will be sent in SMS.

The «Outgoing call filter» service allows You to block calls to both standard numbers and paid short codes.

To easily manage the service with an access to all features download an app for Android, iOS, Windows Phone.

*156#

Main menu

If You are not subscribed for the service yet

*156*1#

Activation

*156*2#

Details

*156#

Main menu

If You have already subscribed for the service

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«Black» list management

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«White» list management

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Details

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Disconnection

You can add short numbers (3-6 digits), landline and mobile numbers of local providers as well as international numbers (10-17 digits) to your lists. Landline and mobile numbers must be in the following format: country code — provider’s network code — phone number.

Activation Text вкл or on to 402 or 602
Disconnection Text откл or off to 402 or 602
Status
check
Text стат or stat to 402 or 602
Details Text инфо or info to 402 or 602

Action

For managing the «Black» list,

send to 402

For managing the «White» list,

send to 602

number should be specified international format

(example: 77011234567, 18001234567, 963581234567)

Adding

the number

+number

+number

all numbers

+00

+00

Removing

the number

-number

-number

all numbers

-00

-00

Clearing the list

Completely clearing both lists

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Getting the list

«list» or «список»

«list» or «список»

  • Daily fee — 10 tenge including VAT.
  • Initially, subscription fee is charged automatically upon service activation.
  • Service activation/ deactivation — free.
  • Managing call filters — free.
  1. Service is also available to subscribers while they are roaming.
  2. Service is available to all activ and Kcell subscribers whose number is registered to a physical person.
  3. Up to 500 phone numbers can be added to White/Black List.
  4. When service is terminated by subscriber, all numbers on both lists are deleted and subscriber’s profile is emptied.
  5. Service covers outgoing calls only.
  6. The White and Black Lists cannot be used for SMS and MMS and other services.
 

Initially, the subscription fee is collected upon service activation and then on a daily basis between 00:00 and 02:00 Nur-Sultan time, subject to sufficient balance in subscriber’s account to cover the fee. The service will not be activated if at the time of activation the subscriber has not sufficient balance in their account. If subscription fee has not been collected between 00:00 and 02:00 due to insufficient balance, it will be collected after 02:00 once the account is topped up with sufficient funds. Service is not terminated automatically if there are no sufficient funds in the subscriber’s account to cover the fee but remains unavailable for use. The fee is collected until such time as the service is terminated by the subscriber.