Meet eSIM — embedded SIM!
  • e-SIM
  • iOS
  • Android

eSIM (embedded SIM) features:

• larger memory than a regular SIM card;

• multiple numbers on one device (can be from different network providers);

• ability to activate only one of the eSIMs and nano-SIM;

• no need to use a physical SIM card module.

Devices that support eSIM:

iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE NEW 2020

Samsung Galaxy Fold, Samsung Galaxy S20, Samsung Galaxy S20+, Samsung Galaxy S20 Ultra, Samsung Galaxy Z Flip

On some Apple devices (e.g. purchased outside of Kazakhstan), replacement of regular SIM to eSIM was unsuccessful on Kcell\activ network.

How to use eSIM?

Get a QR-code at Kcell/activ stores.

In future, replacement / adding eSIM will be available through our self-service systems.

Addresses

Aktau micr. 11A - 7 build, ATRIUM Business Center
Aktobe Abul Khair Khan ave, 55A
М.Mametova 4 str, KeruenCity Mall, 4
Almaty Samal 2 100
Aport MALL, Tashkent route 17K
Timiryazev str, 2G
Gogol str, 58
Rihard Zorge str, 18, MART MALL, 1 floor
Rozybakiev str, 263, MEGA-2, 1 floor
Alimzhanov str, 51
Samal 2, 111 "Dostyk Plaza"
Atyrau Guryev str, 4
Kurmangazy str, 13B
Karagandy Nazarbaev ave, 18
Buhar-Zhyrau ave, 59/2, CityMall, 1 floor
Kokshetau Akan Sery str, 91
Kostanay Altynsarin str, 122
Kyzylorda Korkyt ata str, 21
Nur-Sultan Respubliki ave, 8
Almaty str, 1,ASSYLTAU Business Center
Kurgalzhyn rote, 1, KeruenSity Mall, 1 floor
Turan ave, 37, Khan Shatyr Mall, 1 floor, boutique 169
Oskemen Nurmagambetov str, 42
Pavlodar Krivenko str, 77
Petropavl Auezov str, 168
Semey Kabanbay batyr str, 58 А
Taldykorgan Shevchenko str, 135/141
Taraz Nietkaliev str, 7A
Turkistan Tauke Khan str, 243, Keruen Saray Mall, 2 floor
Uralsk Evraziya ave, 71
Shymkent Taukehan str, 13, Mega Planet Mall, 1 floor
Turkestan str, 11

Important:

• The QR code is provided on a plastic carrier;

• Replacement cost on eSIM - 1000 tenge.

How to replace a regular SIM with eSIM and add number:

• make sure your device supports eSIM;

• get a unique QR code from Kcell;

• make sure you are connected to the Internet (Wi-FI is preferable);

• in your phone settings, select: Settings - Cellular communication - Add a mobile tariff;

• scan the QR code.

You can assign a number for making calls.

iPhone: Settings — Cellular — Default number

Before making a call, you can change the number from which you want to make it by clicking on the caller icon and selecting one of the available numbers

You can assign a number you will use to access the Internet: Settings — Cellular — Mobile Data.

How to replace a regular SIM with eSIM and add number:

• make sure your device supports eSIM;

• get a unique QR-code from Kcell;

• make sure you are connected to the Internet (Wi-FI is preferable);

• in your phone settings, select: Settings – Connections – SIM card manager - Add a mobile tariff - Adding with a QR-code;

• scan the QR-code.

You can assign a number for making calls, send messages, access the Internet.

Settings – Connections – SIM card manager – Calls/Text messages/Mobile data.

Procedure for registration of the eSIM to your phone. To register a device, send the following info in response to the message from 6006: if you are a KZ citizen – your IIN (only 12 digits), if you are not a KZ citizen – your passport details and your full name (separated by a space: e.g. Passport#_last name_first name_middle name). To find out the IMEI code, dial *#06# on the device that uses the eSIM.