Meet eSIM — embedded SIM!

- e-SIM
- iOS
- Android
eSIM (embedded SIM) features:
• larger memory than a regular SIM card;
• multiple numbers on one device (can be from different network providers);
• ability to activate only one of the eSIMs and nano-SIM;
• no need to use a physical SIM card module.
Devices that support eSIM:
iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE NEW 2020, iPhone 12, iPhone 12 Pro, iPhone 12 Mini, iPhone 12 Pro Max
Samsung Galaxy Fold, Samsung Galaxy S20, Samsung Galaxy S20+, Samsung Galaxy S20 Ultra, Samsung Galaxy Z Flip, Samsung Galaxy Note 20
On some Apple devices (e.g. purchased outside of Kazakhstan), replacement of regular SIM to eSIM was unsuccessful on Kcell\activ network.
How to use eSIM?
Get a QR-code at Kcell/activ stores.
In future, replacement / adding eSIM will be available through our self-service systems.
Aktau | micr. 11A - 7 build, ATRIUM Business Center |
Aktobe | Abul Khair Khan ave, 55A |
М.Mametova 4 str, KeruenCity Mall, 4 | |
Almaty | Samal 2 100 |
Aport MALL, Tashkent route 17K | |
Timiryazev str, 2G | |
Gogol str, 58 | |
Rihard Zorge str, 18, MART MALL, 1 floor | |
Rozybakiev str, 263, MEGA-2, 1 floor | |
Alimzhanov str, 51 | |
Samal 2, 111 "Dostyk Plaza" | |
Atyrau | Guryev str, 4 |
Kurmangazy str, 13B | |
Karagandy | Nazarbaev ave, 18 |
Buhar-Zhyrau ave, 59/2, CityMall, 1 floor | |
Kokshetau | Akan Sery str, 91 |
Kostanay | Altynsarin str, 122 |
Kyzylorda | Korkyt ata str, 21 |
Nur-Sultan | Respubliki ave, 8 |
Almaty str, 1,ASSYLTAU Business Center | |
Kurgalzhyn rote, 1, KeruenSity Mall, 1 floor | |
Turan ave, 37, Khan Shatyr Mall, 1 floor, boutique 169 | |
Oskemen | Nurmagambetov str, 42 |
Pavlodar | Krivenko str, 77 |
Petropavl | Auezov str, 168 |
Semey | Kabanbay batyr str, 58 А |
Taldykorgan | Shevchenko str, 135/141 |
Taraz | Nietkaliev str, 7A |
Turkistan | Tauke Khan str, 243, Keruen Saray Mall, 2 floor |
Uralsk | Evraziya ave, 71 |
Shymkent | Taukehan str, 13, Mega Planet Mall, 1 floor |
Turkestan str, 11 |
Important:
• The QR code is provided on a plastic carrier;
• Replacement cost on eSIM - 1000 tenge.
How to replace a regular SIM with eSIM and add number:
• make sure your device supports eSIM;
• get a unique QR code from Kcell;
• make sure you are connected to the Internet (Wi-FI is preferable);
• in your phone settings, select: Settings - Cellular communication - Add a mobile tariff;
• scan the QR code.
You can assign a number for making calls.
iPhone: Settings — Cellular — Default number

Before making a call, you can change the number from which you want to make it by clicking on the caller icon and selecting one of the available numbers

You can assign a number you will use to access the Internet: Settings — Cellular — Mobile Data.

How to replace a regular SIM with eSIM and add number:
• make sure your device supports eSIM;
• get a unique QR-code from Kcell;
• make sure you are connected to the Internet (Wi-FI is preferable);
• in your phone settings, select: Settings – Connections – SIM card manager - Add a mobile tariff - Adding with a QR-code;
• scan the QR-code.