3030, 116 virtual consultant Zhanna
Welcome to activ contact center. I am Zhanna. How can I help you?
That's right, Zhanna is our virtual talking robot and she is at your service 24/7/365. Just dial 3030, 116 and ask a question. If Zhanna does not understand you, she will say: "You can ask your question using simple phrases, such as “I want to change my plan”. So, how can I help you?".
IMPORTANT: if Zhanna is unable to solve your problem, she will connect you to our call center operator.
P.S. The more our robot interacts with our customers, the more sophisticated it will get with time. Very soon Zhanna will be talking like a ‘live’ operator