SIM replacement when roaming!
If you are in any of the countries listed below, you should contact the customer care of our roaming partner in that country (find the locations below) and ask for a replacement SIM card.
• If the number is registered in your name, fill out the SIM Replacement form and provide your contact phone number in that country as well as your passport.
• If the number is registered to your company, fill out the SIM Replacement form and provide your contact phone number in that country as well as your company’s phone number. We will contact your company to inform on the matter and ask to send us a SIM replacement request.
You can get a replacement SIM card during Kcell working hours (Mon-Sun 09:00–20:00).
|Country||City||Address and work hours|
|Kyrgystan||Bishkek||TSUM-Aichurek, 155 Chui Ave., B17 Boutique
Mo-Sat: 10am – 8pm
Sunday and on holidays: 10am – 7pm
|Cholpon-Ata||52, Sovetskaya str. (near Historical Museum)
9am – 7pm
|Karakol||118, Toktogul str.
9am – 6pm
|Turkey||Istanbul||Ümraniye , Türk Telekom Teknopark
|Azerbaijan||Baku||Besti Bagirov 2, AZ1065
Mo - Fr: 9:00 - 20:00
Sa - Su: 9:00 - 18:00
Holidays: 11:00 - 18:00