SIM replacement when roaming!

If you are in any of the countries listed below, you should contact the customer care of our roaming partner in that country (find the locations below) and ask for a replacement SIM card.

• If the number is registered in your name, fill out the SIM Replacement form and provide your contact phone number in that country as well as your passport.

• If the number is registered to your company, fill out the SIM Replacement form and provide your contact phone number in that country as well as your company’s phone number. We will contact your company to inform on the matter and ask to send us a SIM replacement request.

You can get a replacement SIM card during Kcell working hours (Mon-Sun 09:00–20:00).

Country City Address and work hours
Kyrgystan Bishkek TSUM-Aichurek, 155 Chui Ave., B17 Boutique
Mo-Sat: 10am – 8pm
Sunday and on holidays: 10am – 7pm
Cholpon-Ata 52, Sovetskaya str. (near Historical Museum)
9am – 7pm
Karakol 118, Toktogul str.
9am – 6pm
Turkey Istanbul Ümraniye , Türk Telekom Teknopark
Mo–Fr: 9:00–20:00
Azerbaijan Baku Besti Bagirov 2, AZ1065
Mo - Fr: 9:00 - 20:00
Sa - Su: 9:00 - 18:00
Holidays: 11:00 - 18:00