Trade-in: get a new phone on favorable terms
What is Trade-in?
Trade-in is a cost-effective and sustainable way to buy new devices.
Visit one of our stores
Have your old device appraised to find out its trade-in value
Use the received amount to buy a new device
We accept the following devices
Please read this important information
To participate in the Trade-in program:
1. Bring your old Apple iPhone, iPad, Apple Watch, AirPods, MacBoo device, Samsung Galaxy, Oppo, Realme, Xiaomi, Vivo, Huawei or Honor smartphone to our office (see the list of offices below) so that we can diagnose and appraise it.
2. After diagnostics, your device will be evaluated and its trade-in value calculated;
3. Choose a new device available through the Contract Phone service, suitable contract terms and go through the approval procedure;
4. Sign the agreement for sale of an old device and get your trade-in certificate;
5. Upon successful completion of the approval procedure, use your certificate to purchase your desired device under the Contract Phone promotion.
If you are interested, visit a Kcell/activ store in your area. Our experts will help you!
To get a Trade-in certificate:
• Bring your identity document with IIN (identity card, passport, residence permit, etc.).
• Bring your old Apple iPhone, iPad, Apple Watch, AirPods, MacBoo, Samsung Galaxy, Oppo, Realme, Xiaomi, Vivo, Huawei or Honor device that you own to a Kcell/activ store.
• Trade-In Certificate can be used to purchase a new device available through the Contract Phone service.
• You can participate in the Trade-In program only after you have successfully passed through the approval procedure for the Contract Phone service.
• Trade-In Certificate primarily covers the maximum prepayment amount. If the amount of the certificate exceeds the maximum prepayment amount, the remaining amount, less the prepayment, can cover the monthly payment in full or in part (subject to the buyer’s replenishment of insufficient amount).
• Only one Trade-In Certificate is issued per one used device.
• One Trade-In Certificate allows purchasing only one new device.
• Trade-In Certificates are not summable.
• Trade-In Certificate is a certificate issued in somebody's name, i.e. it will belong only to you. Trade-In Certificate cannot be transferred to third parties.
• The amount of the certificate is used as a lump sum and in full.
• Trade-In Certificate is not subject to exchange, refund or monetary compensation.
• The used Apple iPhone device or a Samsung Galaxy smartphone must be in working order and unlocked, all accounts and passwords must be deleted. Take care of transferring your data to your computer or cloud storage in advance. All device data will be erased during transfer, and the device will be restored to its factory settings.
• Availability of the factory box and the charger with a cable (USB) increase the amount of the certificate. But it is not mandatory.
• The certificate is valid for 12 months from the date of signing the Trade-In purchase and sale agreement. After the expiration of the Certificate, it cannot be used to pay for goods any longer.
• Trade-In Certificate received in Kcell/activ store can only be used in Kcell/activ stores that participate in the Trade-In program.
Almaty, Samal-2, 100, Kcell / activ store
Almaty, Samal-2, 111, Dostyk Plaza (except Apple products)
Almaty, 51 Alimzhanov str., Kcell / activ store
Almaty, 58 Gogol str., Kcell / activ store
Almaty, 263 Rozybakiev str., MEGA-2, 1 floor, Kcell / activ store
Almaty, 18 Rihard Zorge str., MART MALL, 1 floor, Kcell / activ store
Almaty, 2G Tymiryazev str., Kcell / activ store
Almaty, new building of Aport Mall, main entrance, Kcell / activ store
Nur-Sultan, 8 Prospekt Respubliki str., Kcell / activ store
Nur-Sultan, 1 Almaty str., ASSYLTAU Business Center, Kcell / activ store
Nur-Sultan, 1 Kurgalzhinskoe Shosse, KeruenSity Mall, 1 floor, Kcell / activ store
Nur-Sultan, 37 Prospekt Turan, Khan Shatyr Mall, 1 floor, boutique 169, Kcell / activ store
Kcell/activ store, Aruzhan Mall, 8/1 Zhansugyruly Str., Nur-
Aktau, mkr 11a - 7, ATRIUM Business Center, Kcell / activ store
Aktobe, 55 А Abulkhair Khan ave., Kcell / activ store
Aktobe, 4 Mametova str., KeruenCity Mall, Kcell / activ store
Shymkent, Al-Farabi 3/1, SEC "Shymkent Plaza" (except Apple products)
Shymkent, 11 Turkestanskaya str., Kcell / activ store
Shymkent, 13 Taukehan str., Mega Planet Mall, 1 floor, Kcell / activ store
Atyrau, 13B Kurmangazy str., Kcell / activ store
Atyrau, 4 Guryevskaya atr., Kcell / activ store
Karaganda, 18 Nazarbayev str., Kcell / activ store
Karaganda, CityMall, 1 floor, Kcell / activ store
Kokshetau, 91 Akan Sery str., Kcell / activ store
Kostanay, 122 Altynsarin str., Kcell / activ store
Kyzylorda, 21 Korkyt Ata str., Kcell / activ store
Oskemen, 42 Ordzhonikidze str., Kcell / activ store
Semey, 58A Kabanbai Butyr str., Kcell / activ store
Pavlodar, 77 Krivenko str., Kcell / activ store
Petropavlovsk, 168 Auezov str., Kcell / activ store
Taraz, 7A Nitakaliyev str., Kcell / activ store
Uralsk, 71 Prospekt Abay, Kcell / activ store
Taldykorgan, 135/141 Shevchenko str., Kcell / activ store
Turkestan, B. Sattarkhanov avenue, building 14 of the business center "Karavan Saray", Kcell / activ store
Turkestan, 243 Tauke Khan str., Keruen Saray Mall, 2 floor, Kcell / activ store
Zhanaozen, mkr. Orken, bldg. 1, Zhanaozen Mall Center, boutique 1
Use the Trade-In calculator to find out the preliminary benefit amount when exchanging your device
Here may be the answer to your question:
Yes, all individuals aged 21 to 68 can participate.
You should submit a document indicating the IIN.
To determine the amount of the certificate, the handed over device is graded, its external and technical condition as well as its average cost on the market are taken into account. More details can be obtained from consultants in the store.
No. The remaining amount will be credited to the first monthly payment for the Contract Phone service. If the amount of the certificate exceeds the total amount of prepayment and monthly payment, the balance will be credited to the phone number balance to which the Contract Phone service will be connected.
The device must be owned by the customer and should not be in dispute, under distrainment, in pledge, etc. When you hand over the device, you should unlock it, erase your data and linked accounts, and then reset to factory settings. Our consultants will help.
Device model, its external condition, technical (internal) condition, availability of factory package and complete accessories (charger and USB cable).
No. However, the presence/absence of the kit will affect the estimated cost.
It takes up to 10 minutes. The evaluation time depends on the condition of the device being handed over.
The device is evaluated free of charge.
You can hand over one device only. One handed over device = One certificate = one purchase.
When buying a new smartphone, you can use only one certificate.
No. You get one certificate for one handed over device.
The certificate is issued in somebody's name. Only the person who handed over the device and received the certificate can use it.
The certificate can be used to buy any gadget available as part of the Contract Phone promotion.
No. The certificate cannot be cashed.
No. The certificate can be used only for the purchase of the device under the Contract Phone promotion, the purchase for the full price with the certificate is not provided for.
Yes. The certificate will not be valid in other stores selling the Apple and Samsung devices. The certificate can be used only in those Kcell/activ stores where the Trade-In service is available.
No. The certificate can be used only to purchase a device under the Contract Phone promotion.
First of all, the amount of the certificate will be used as a prepayment (the maximum possible one, based on the amount of the certificate and the cost of the desired device), this will reduce the total value of the contract, and as a result, the amount of the monthly payment will also be reduced. If the amount of the certificate is less than the amount of the minimum prepayment, then it will be used to cover the first monthly payment for the selected device under the Contract Phone service.
649 990 ₸
699 990 ₸
429 990 ₸
749 990 ₸
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259 990 ₸
369 990 ₸
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