Terms and conditions

Date of publication: Dec. 11, 2020

Under the contract, the Company shall transfer the device to the customer after the latter has made the upfront payment and first monthly payment.

The signing of contract is subject to the customer’s high credit score (the credit check is carried out based on the Company’s solvency criteria). Eligible customer can only purchase one phone on a contract and will be required to pay the full retail price outright for the other phone, if he wants to buy two or more phones.

The contract phone comes with Basic+ as default tariff and a services bundle. To change the tariff, customer must submit a written request to that effect.

The bundles include a certain amount of minutes, SMS and data and are renewed every 30 days (30-day allowance) after the customer has paid the regular monthly payment under the contract. Once the allowance is used up, customer will be charged the standard rates for the respective service for the Basic+ tariff. Customer will be charged separately for the services not included in their bundle at the rates in effect as of the date of use.

The 30-day allowance is available with any positive balance in the customer’s account. Unused allowance does not rollover into the next 30-day period (bill cycle). The 30-day allowance will not be provided / renewed, if customer fails to make the monthly payment for that month.

While on a contract, customer will not be able to activate any other data services. To check available allowance, customer should dial *123*3*2# or *111*3#. Customer is responsible to monitor their data usage and allowance renewal. Company does not compensate customers for any data charges incurred in excess of their inclusive allowance or before it is renewed, except when it fails to timely notify customers that their inclusive allowance has been used up.
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